This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expected Better for price The room had a musty smell, the restroom had an open soap bar and a dirty face towel left behind. The carpet was dirty with spots everywhere. AC worked good, iron good, fridge good. It was quiet and good night sleep.
Business response:
Dear denise, Thank you for your feedback. We apologize for the musty smell, cleanliness issues, and the dirty face towel left behind. This is not up to our usual standards, and we are addressing these concerns to improve our room conditions. We're glad to hear that the AC, iron, and fridge were in good working order and that you had a quiet, restful night. Your comments help us enhance our service, and we hope to provide a better experience in the future.Sincerely,Hotel Management
We arrived in our room and it has not been cleaned. The staff was rude when we told them that the room wasnt clean. They said they didn't have anyone to clean it and said we can get a refund. But they never refunded us. It's the worst place and horrible customer service. We were left without a hotel room.
Business response:
Dear Theresa, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. Your feedback is crucial, and we are addressing this with our team to ensure such lapses do not recur. Rest assured, we are investigating the refund issue promptly. Please accept our apologies for falling short of your expectations. We value your patronage and hope to restore your trust with improved service in the future.Sincerely,Hotel Management
Temperature control on bathtub/shower did not work properly. While taking a shower it got extremely hot all of a sudden. Bath Towels were stained. Bedspread was stained. The room just didn’t give that clean feeling
Business response:
Dear David, Thank you for your feedback. We apologize for the inconvenience caused by the issues with the temperature control and cleanliness of your room. Your comments are valuable to us, and we are addressing these matters with our housekeeping and maintenance teams to ensure immediate improvements. We strive to provide a comfortable and clean environment for all our guests, and we regret falling short of your expectations. Please allow us another opportunity to serve you better in the future.Sincerely,Hotel Management
Tried three remotes neither of them worked on the television set. The tub was very dirty and black. I wouldn’t even take a shower in it. It was so disgusting. I felt that the whole room wasn’t clean and I would like to have some money paid back because my time they was just horrible.
Business response:
Dear Maria, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Very dissatisfied I am one that doesn’t write reviews,but this was one of the worst hotel rooms I ever have been in. Start with the front door being bent so you had to slam it closed and pull hard to open it. When you set on the end of the bed to put your shoes on the whole bed flipped up in the air. The sink in the bathroom was a Home Depot 2’x2’ cabinet. Just enough room to set your toothbrush on. The kitchen area looks like it hasn’t been updated since the 70’s. So let’s get to the good part. So I shared a room with two b... read more
Business response:
Dear Guest, Thank you for sharing your feedback with us. We apologize for the disappointing experience you had during your stay. It's clear that we fell short of meeting your expectations, and for that, we are truly sorry. We appreciate you bringing these issues to our attention so that we can address them promptly and improve our services. Your comments will be shared with our team to ensure situations like these are avoided in the future. We hope to have the opportunity to welcome you back and provide a much-improved exper... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.