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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are dingy and the carpet it old and dirty. The people next to us had a dog that barked. And there are warnings that the pipes have lead.
Business response:
Dear Michael, Thank you for sharing your experience with us. We appreciate your feedback on the room conditions and apologize for any inconvenience you faced. Your observations are important and have been noted for improvement. We're sorry for any noise disturbances you encountered during your stay. We also understand your concerns regarding the pipes and appreciate your awareness of this matter. We hope you enjoyed other aspects of your visit and were able to explore the surrounding area. Thank you for choosing to stay with... read more
I will never stay here again
Business response:
Dear arad, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Arrived after 10 pm with my son and was told our Pre-Paid Stay was not available. Basically the Hotel was Over Sold. Read previous reviews about this Hotel but didn’t think it would happen to me. Confirm in advance before you arrive, especially with a Pre-Paid Reservation. Never experienced this with Expedia but seems like it happens often to this hotel.
Business response:
Dear Mely, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we h... read more
Quiet but super disappointing The staff is friendly and it was quiet enough to get a good nights rest. The room was clean, but awkward and out dated. It was dinghy and being next to the stairs, I didn't feel comfortable opening my curtains for light. The kitchen amenities are non-existent. The cupboards are completely bare, NOTHING is provided.You ask for the most basic necessities like plates and utensils. I requested a coffee maker and they "were out". So they don't keep enough amenities for every room. I was given one set... read more
Business response:
Dear Richard, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. It saddens us to hear that your visit did not meet your expectations, and we understand how frustrating this must have been for you. We will address this immediately and genuinely appreciate your bringing this to our attention. Thank you for sharing your thoughts with us, and we hope that you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Manage... read more
I booked with Expedia and when I arrived at the hotel, they said they were full and they had no more rooms. So why did Expedia book me?? What a waste of time. This happened at 2 different hotels too. I ended up sleeping in my van… absolutely terrible service
Business response:
Dear Anders, Thank you for choosing our location and sharing your reviews. We are sorry for the frustration on arrival and your reservation predicament. Please allow us to check with the team, as this is an unusual incident as to what went wrong. Our team strives to ensure an excellent experience for each guest, so we are very sorry for disappointing you. We request to allow us to change your experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,324 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.