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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outdated rooms. Uncomfortable bed. Shower floods bathroom. No hair dryer. Dusty.
Business response:
Dear Debra, Thank you for your feedback. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
Zero amenities in room. Not sure if we were in a bad area, but I have never been to a room that didn't come equipped with a hair dryer and coffee maker. Bathtub was disgusting - needs to be replaced or re-glazed. Wanted to take a bath, but no way was I getting in. No bedding for the pullout bed. The lady working when we arrived was nice, but she was all alone. She had to come to our room 4 different times that night to deliver things we didn't have (that should have been supplied in room).
Business response:
Dear Michael, thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your feedback has helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
The room smells and was not clean when I arrived. There were used towels under the sink and it does not feel clean. The staff were friendly but overall the room wasn’t satisfactory
Business response:
Dear Andreas, thank you for choosing us. We are glad you were pleased with our warm reception, and our staff was attentive to your needs. However, the cleanliness and room conditions you describe are unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please come back and validate the changes we will implement and experience the stay you expect and deserve. Thank yo... read more
While a coffee maker is available on request, guests are expected to procure their own sugar, creamer,etc. Coffee and condiments are the bare minimum one can expect in any hotel. Stove plate gave out huge amounts of smoke as soon as it was turned on. We had to open all windows and door to remove the smoke and smell. Dishes provided were dirty. Front desk assistant did not have access to email to print a document for me. He did not have access to add my email ID to my account for an emailed receipt. Overall, basic amenities a... read more
Business response:
Dear Subhadeep, thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you in the future and provide you with the seamless stay... read more
The price was reasonable. However, considering the pest issue, it's an overpriced "roach motel". I expected cleaner accommodations.
Business response:
Dear Karina, thank you for sharing feedback about your recent stay. We know that a clean hotel sets the tone for a wonderful trip, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely,Hotel Management
Stayed Friday to Sunday. New towel change or bedding changes. Room was 1 King bed and pull out sofa bed. The pull out sofa mattress was of very poor quality. The padding was worn down and coils were poking and uncomfortable
Business response:
Dear Jaime, thank you for your review. We apologize for the problems you experienced with the sofa bed in your suite. We have shared your comments and will be resolving the issue immediately. We hope to have the opportunity to be of service to you in the future. Sincerely,Hotel Management
Slept the worst in a long time. Dismal run down room. Couldn’t find my reservation. No amenities in room like coffee or cups. Breakfast option was coffee and oatmeal, opened up late. A/C made loud noise every time it would cycle on.
Business response:
Dear Robert, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,325 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.