This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One of the worst Extended Stay I ever been. The
Business response:
Dear Tommy, Thank you for your feedback. We apologize for falling short of your expectations during your stay. Guest satisfaction is our priority, and we regret any inconvenience you experienced. We are reviewing your comments to improve our services and ensure a better experience for your future visit.Sincerely,Hotel Management
Meh... Shower leaked all night, was very noisy. Was woken up 2 hours before checkout and questioned about when I checked in due to some mistake on their end. Was asked to bring my ID and any reservation info i had to the lobby for them to verify that i was allowed access. Felt like i was treated like a criminal for their mistake. Then after checking out, caught a shady character looking in my car and quickly walked other direction when he saw me coming. Just a bad experiance altogether
Business response:
Dear Shawn, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. The issues with the shower and early morning disturbance are unacceptable, and we understand how frustrating this must have been for you. Your safety and comfort are our top priorities, and we regret that we fell short of providing them. We will address these matters thoroughly to prevent future occurrences. Thank you for bringing this to our attention, and we hope to have the oppor... read more
The rooms are completely outdated, paint is coming off, smells like 20 years of smoking in there. Shampoo only available on demand and so on. Will not recommend or be going back.
Business response:
Dear Karen, Thank you for your feedback. We apologize for the condition of your room and any inconvenience caused. Your comments regarding the outdated appearance and smell are taken seriously, and we are addressing these issues. We also regret the inconvenience regarding shampoo availability. We appreciate your input and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
When we arrived after a long day the room we were given didn’t have working AC. The only other room available also did not have working AC. We had to get a refund and go to another hotel.
Business response:
Dear Chrystal, Thank you for your feedback. We sincerely apologize for the issues with the air conditioning in both rooms you were offered. This is not reflective of our usual standards, and we understand the frustration it caused. Your comments have been shared with our maintenance team to prevent future occurrences. We hope to have the chance to better serve you in the future.Sincerely,Hotel Management
Nothing in the room worked properly
Business response:
Dear Shayne, Thank you for your feedback. We apologize for the inconvenience you experienced with the functionality of items in your room. Ensuring everything is in proper working order is essential, and we are addressing these issues promptly. Your comments are valuable, and we appreciate your patience. We hope to welcome you back to ensure a more comfortable stay in the future.Sincerely,Hotel Management
Needs a remodel and cleaning The room smelled, the TV did not work and the room looked to have not been remodeled in decades. The only positive was the location, which was close to where we needed to be and quiet.
Business response:
Dear Sebastian, Thank you for your feedback. We apologize for the issues you encountered during your stay. We are addressing the maintenance concerns to ensure a more comfortable experience for our guests. We're pleased to hear that you found the location convenient and peaceful. Your satisfaction is important to us, and we hope to provide a better stay for you in the future.Sincerely,Hotel Management
Reserved a 2 queen bed room for 3 nights. Checked in, parked close to the room, walked in the room and it was a 1 bed room. Went back to the office and the attendant said all of their 2 bed rooms have been taken. So my friend and were forced to leave and find another place to stay late at night.
Business response:
Dear PATRICK, Thank you for sharing your experience with us. We apologize for the inconvenience and frustration caused by the room discrepancy. This is not the level of service we aim to provide. Your feedback has been shared with our team to ensure such issues are addressed promptly. We hope to have the opportunity to make it right for you in your future stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.