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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sinks clogged room not so clean
Business response:
Dear Robert, Thank you for your feedback. We apologize for the inconvenience caused by the clogged sinks and cleanliness issues in your room. Your comments are important to us, and we are addressing these issues promptly to ensure a better experience for our guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
its took us 50 minutes to get the key, the front desk rap was no where to be found , then he give us a room that its stink from smoke , i came to compliane and agian he was no where to be found for another 20 minutes and fainely we got the room , my worse expirance
Business response:
Dear Avraham, Thank you for sharing your experience. We apologize for the delay in providing your key and the inconvenience with the room odor. Your feedback regarding our front desk service is concerning, and we are taking immediate action to address this issue. We appreciate your patience and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Poor customer service. The front desk is RUDE!!!
Business response:
Dear aaisha, We sincerely apologize for the negative experience you had with our staff. Providing excellent service is our top priority, and it is disappointing to read that we fell short. Your feedback will be shared with our team to ensure improvements are made. We hope you will give us another opportunity to serve you better in the future.Sincerely,Hotel Management
Will never stay there again, room was so nasty and not cleaned at all,
Business response:
Dear joseph, Thank you for sharing your feedback. We apologize for the unsatisfactory cleanliness of your room during your stay. This is not the standard we strive to uphold, and we take your comments seriously. We will address this matter with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to our guests' expectations. We appreciate your input and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Absolutely disgusting Absolutely DISGUSTING. The smell of the room was so strong that we had to leave. The room reeked of cigarette and the pillows STANK of mildew. I travel alot and this was by far the most horrible room I’ve ever encountered. I went to the front desk and they gave me febreze. Do yourself a favor and sleep in your car instead. Gross room and grounds were in terrible condition too. I will say that the front desk gentleman was very nice.
Business response:
Dear Adriana, Thank you for sharing your experience, and we apologize for the unacceptable conditions you encountered. We take cleanliness and guest comfort seriously, and we're deeply sorry for falling short of your expectations. We are addressing these issues immediately to ensure they are not repeated. Your feedback is invaluable, and we hope to have the opportunity to restore your trust in our hotel in the future.Sincerely,Hotel Management
I had booked this room well in advance and the day of check in I was called by the front desk of the hotel telling me that room was sold because of a soccer tournament. I booked this room because my son was part of the tournament. We had to drive all the way home, and have to drive back to San Diego in the morning. Very big inconvenience
Business response:
Dear Chris, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the situation with your reservation. Your feedback is essential, and we are addressing this issue with our team to prevent such occurrences in the future. We understand the frustration this caused and regret any disruption to your plans. We appreciate your patience and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.