This profile has been claimed by the business owner or representative.
Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ants in bathroom Could be a fluke, but I've never had that experience before and I travel a lot so having a parade of ants on the bathroom floor and counter is a huge strike against this hotel.
Business response:
Thank you for your review. I sincerely apologize for the service and cleanliness issues you experienced. I will use this comments as a training tool to ensure you experience is not repeated. I really appreciate you bringing this to our attention. Thank you again for your feedback.
business trip This motel is really barebones.the room was dismal and the take and go breakfast was unbelievably bad.
Pigeon feathers next to the bed, and woke up with tick bites.
Business response:
Your review for our hotel was recently brought to my attention. Your comments were reviewed by the staff, and we will use this as a training tool to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.
Low recommendation. Took more than 1/2 hr just waiting for someone to show up at the front desk so we can check in. When given our room we found that the bed wasn't made up, the toilet has been used and was not flushed as if someone had just used the room before we got there. Paid more than what I expected for the room. Which wasn't really worth it.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize for your experience. To uphold our company's high standards, we will make sure we are inspecting rooms prior to guest arrivals as well as ensuring that we are quickly responding to guest needs. Thank you for your review.
Location is good Sheets were dirty, checked out early in the morning and no attendant was present despite multiple calls to the phone number guests should call to get a hold of someone. Location was good.
Business response:
Thank you for your review. The issues you described are unacceptable, and I sincerely apologize for your experience. I am working with our front desk staff to ensure that this situation does not happen again in the future. We continually work to improve our hotel, so thank you for your feedback.
looks great from outside but not so much inside Person at the front desk wasn't friendly. Interior is old, bed is not compatible and the bathtub was clogged.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay did not meet our company’s high standards. In response to your feedback, I am using your comments as a training tool to coach our staff to ensure your experience is not repeated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
filthy hotel filthy hallways and room nasty also....floor sticky in kitchen and bath.....much needed cleaning.....
Business response:
Thomas - I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you did not have a pleasant stay at our hotel. Your comments were reviewed by the staff, and we have taken immediate actions to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Extended stay? I'll stay away! Where do I start? We needed a pet-friendly hotel near SFO. This was listed as having 2 queen beds - perfect for my husband and I and our adult daughter. The beds turned out to be double beds, not queen, but I didn't realize it until we were ready to turn in for the night and I didn't want to switch rooms at that time. Strike one. When I asked about it in the morning, the desk clerk blamed hotels.com, saying that they often have problems with the wrong rooms on these bookings. (I've written a se... read more
bruyant, mauvaise odeur, receptioniste désagréable Le réceptionniste etait impoli (pas de bonjour ni de svp pour me demander mes documents ni ma carte de crédit). arrivés dans la chambre le lit des enfants (un canapé convertible en fait!) n'etait pas fait, ni draps ni couvertures dispo. Le receptionniste ne repondait pas au téléphone. J'ai du descendre et insister auprès de lui pour avoir les draps! La chambre etait fumeur dans odeur terrible en rentrant. On a essayé d'ouvrir les fenetres l'autoroute juste dessous donc impos... read more
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.