Extended Stay America - San Francisco - San Carlos

Florence 

on Expedia

10 years ago

bruyant, mauvaise odeur, receptioniste désagréable Le réceptionniste etait impoli (pas de bonjour ni de svp pour me demander mes documents ni ma carte de crédit). arrivés dans la chambre le lit des enfants (un canapé convertible en fait!) n'etait pas fait, ni draps ni couvertures dispo. Le receptionniste ne repondait pas au téléphone. J'ai du descendre et insister auprès de lui pour avoir les draps! La chambre etait fumeur dans odeur terrible en rentrant. On a essayé d'ouvrir les fenetres l'autoroute juste dessous donc impos... read more

Sarah 

on Expedia

10 years ago

Only good for one night, definitely not extended Staff was somewhat unavailable. It was hard to get a hold of the Front Desk. Its nice to have the kitchenette and the floors were nice. However, anything that you need for the kitchen has to be requested and again is hard to reach the Front Desk. Towels from the bathroom were clearly not softened and some stained. Bathroom was not spotless clean. Had to kill a medium sized spider in the bathroom and a small one on top of my bed. Fridge had a bad odor. Cables behind the nightst... read more

Anonymous 

on Expedia

10 years ago

Horrible experience! We checked in to our room and found a nasty black shirt on the couch! The room looks like nobody has cleaned it. The front desk lady was super rude and mean. Don't exp too much about the breakfast. It only goes till 9:30 but all the food will be gone by 9 and they refused to add more! The bed in the room was a disaster. The sheet is too small for the bed so it keep getting undone. We were basically sleeping directly on the mattress! So gross! Will never ever go back again! 

esmeralda d. 

on Expedia

10 years ago

Hairy smell The room had a bad odor and the toilet clogged and the plunger was not in the room and there was hair in the bathtub 

LINDA 

on Expedia

10 years ago

I reserved this hotel five days ,it iwas a beginni I reserved this hotel five days ,it iwas a beginning of nightmare. The room, especially the pillow, bed had very strong bad smell, I had to change the room, the smell has improved, but pillow, bed still had smell. In these five days I did not use the room clean at all ,I did it for myself, I did not believe they can do well. I also did not use pillow at all, and slept in the bed of another side, against the wall, I believed that position should be a little cleaner. I will ne... read more

RICHARD 

on Expedia

10 years ago

NEVER AGAIN I RESERVED A ROOM WITH 2 QUEEN BEDS 3 DAYS BEFORE MY ARRIVAL. WHEN I GOT THERE THEY ONLY HAD A ROOM WITH ONE BED SO I HAD TO SLEEP ON A ROLL A WAY BED THAT WAS SO UNCOMFORTABLE THAT I HAD TO SLEEP ON THE DIRTY FLOOR. THE ROOM WAS FILTHY, THE REFRIGERATOR WAS SO LOUD I HAD TO UNPLUG IT. THE WALLS MUST BE PAPER THIN BECAUSE ALL NIGHT I HEARD THE FREEWAY TRAFFIC AND THE PEOPLE IN THE NEXT ROOM. I WAS CHARGED OVER 300.00 DOLLARS FOR THAT ROOM FOR ONE NIGHT. IVE STAYED IN CHEAP MOTELS FOR 39.99 THAT WERE A THOUSAND TI... read more

Anonymous 

on Expedia

10 years ago

Didn't like hotel at all...will not go back Say the have breakfast...I wouldn't call it that. Not modern.....didn't seem clean,,,no housekeeping. 

Awesome AJ 

on Expedia

10 years ago

Alert, alert, alert... We stayed there 11/24-11/27. I am not one to write a review, however, I felt the need to do this public service. The hotel looked good from the outside, but once you walked in you were welcomed with an odor of pet urine, since this is a pet friendly hotel. If I could have taken picture of the smell I would. However, the air fresheners in the hallways should give you an idea. Since this is Extended Stay, you do not get maid service daily, unless you're staying 7 days or more, we stayed 3. This is a real... read more

Jeff 

on Expedia

10 years ago

Help me I am lost in an Industrial Area I traveled to Redwood City for a training class and only needed a hotel to sleep at. When I got in the hotel room, I was glad to see that it was clean. It was not until later the day of check in that I noticed the water faucet in the kitchen area did not work. I also had small ants (possibly sugar ants) crawling on my bed that I noticed the last of my three night stay. Also the toilet did not flush well and had to flush a couple times just to clear it.