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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only good for one night, definitely not extended Staff was somewhat unavailable. It was hard to get a hold of the Front Desk. Its nice to have the kitchenette and the floors were nice. However, anything that you need for the kitchen has to be requested and again is hard to reach the Front Desk. Towels from the bathroom were clearly not softened and some stained. Bathroom was not spotless clean. Had to kill a medium sized spider in the bathroom and a small one on top of my bed. Fridge had a bad odor. Cables behind the nightst... read more
Horrible experience! We checked in to our room and found a nasty black shirt on the couch! The room looks like nobody has cleaned it. The front desk lady was super rude and mean. Don't exp too much about the breakfast. It only goes till 9:30 but all the food will be gone by 9 and they refused to add more! The bed in the room was a disaster. The sheet is too small for the bed so it keep getting undone. We were basically sleeping directly on the mattress! So gross! Will never ever go back again!
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I am ordering new sheets and will talk with all of the housekeepers about using the proper sheets for the proper bed type. Additionally, I will make sure we are thoroughly cleaning and inspecting our rooms to our company’s high standards. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in ... read more
Hairy smell The room had a bad odor and the toilet clogged and the plunger was not in the room and there was hair in the bathtub
Business response:
Thank you for your recent review of your stay. I am sorry to hear about the maintenance and cleanliness issues you experienced. Please accept my apology. In response to your feedback, I am working with our staff to make sure we are cleaning and inspecting rooms to our company’s high standards. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
I reserved this hotel five days ,it iwas a beginni I reserved this hotel five days ,it iwas a beginning of nightmare. The room, especially the pillow, bed had very strong bad smell, I had to change the room, the smell has improved, but pillow, bed still had smell. In these five days I did not use the room clean at all ,I did it for myself, I did not believe they can do well. I also did not use pillow at all, and slept in the bed of another side, against the wall, I believed that position should be a little cleaner. I will ne... read more
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear about the cleanliness issues you experienced at check-in. Please accept my apology. In response to your feedback, I am working with our staff daily to improve our overall hotel cleanliness. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
NEVER AGAIN I RESERVED A ROOM WITH 2 QUEEN BEDS 3 DAYS BEFORE MY ARRIVAL. WHEN I GOT THERE THEY ONLY HAD A ROOM WITH ONE BED SO I HAD TO SLEEP ON A ROLL A WAY BED THAT WAS SO UNCOMFORTABLE THAT I HAD TO SLEEP ON THE DIRTY FLOOR. THE ROOM WAS FILTHY, THE REFRIGERATOR WAS SO LOUD I HAD TO UNPLUG IT. THE WALLS MUST BE PAPER THIN BECAUSE ALL NIGHT I HEARD THE FREEWAY TRAFFIC AND THE PEOPLE IN THE NEXT ROOM. I WAS CHARGED OVER 300.00 DOLLARS FOR THAT ROOM FOR ONE NIGHT. IVE STAYED IN CHEAP MOTELS FOR 39.99 THAT WERE A THOUSAND TI... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the room type you selected was not available and the cleanliness of the room was not up to standards. In response to your feedback, I am working with our staff daily to improve the cleanliness of the rooms. I am also having our mechanical engineer take a look at the refrigerator and if we canât fix it I will work to have it replaced. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any of our other... read more
Didn't like hotel at all...will not go back Say the have breakfast...I wouldn't call it that. Not modern.....didn't seem clean,,,no housekeeping.
Alert, alert, alert... We stayed there 11/24-11/27. I am not one to write a review, however, I felt the need to do this public service. The hotel looked good from the outside, but once you walked in you were welcomed with an odor of pet urine, since this is a pet friendly hotel. If I could have taken picture of the smell I would. However, the air fresheners in the hallways should give you an idea. Since this is Extended Stay, you do not get maid service daily, unless you're staying 7 days or more, we stayed 3. This is a real... read more
Help me I am lost in an Industrial Area I traveled to Redwood City for a training class and only needed a hotel to sleep at. When I got in the hotel room, I was glad to see that it was clean. It was not until later the day of check in that I noticed the water faucet in the kitchen area did not work. I also had small ants (possibly sugar ants) crawling on my bed that I noticed the last of my three night stay. Also the toilet did not flush well and had to flush a couple times just to clear it.
Business response:
Jeff - Thank you for taking the time to write a review of our hotel. I apologize for the issues you experienced with the faucet and cleanliness in your room. I will be meeting with our housekeeping and maintenance staffs to ensure these issues do not continue in the future. Thank you for bringing this to our attention. We hope to see you again, should your travels bring you back to our area.
Okay for you and your dog, but... The hotel was okay for my one-night stay, if a little pricey, but it was the only hotel that would allow me to stay with my little dog and not be really pricey. (There was an event at Stanford that sucked up most hotel rooms in the area.) The neighborhood was upscale office-industrial, as a large, modern office building is right next door, but that meant plenty of parking was available on a weekend. I had a few small complaints, none of which was fatal -- my shower towel had holes in it from... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that that the TV remote did not work well and your towel had a hole in it. In response to your feedback, I am reviewing our inspection procedures with both my laundry staff and maintenance staff to ensure that all of our items are in good condition. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.