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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not enjoy my stay at this hotel. It was one step above hostel. I was given a key to a room and walked in and it was into someone else's room!
Poor experience. It in between industrial place. Low hotels pricing for that hotel chain attracted me, but, now I know why. Free Breakfast is misleading as it has limited items especially to go. My room was all wet and bed was uncomfortable.
Business response:
Thank you for bringing this to our attention. The condition of your room that you describe is unacceptable. Please accept our apologies. We will increase our room inspections to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Just ok... On the surface, this place looks good, but upon a little extra examination, it's lacking. The room is surface clean, but clearly things were missed... the shower vent was disgusting. The chairs in the room hadn't been moved before they vacuumed. There needs to be some quality control after the room is cleaned - we were missing lots of kitchen items and had no towels. Staff was just ok - not particularly kind or caring, but responded to requests. Weird lack of amenities - a hotel with no ice machine?
One of my worst experiences!! They did not clean my room until the 8th day (when I was leaving). During the week I went to the front desk and asked if someone could clean my bathroom and was given a bottle of cleaner (which i took a picture of) and a rag to clean my room. In addition, they wanted to come in an the 4th of July (our day of Independence) and remove my air conditioner to clean it!!! What is going on when you pay $200.00 a night and this is what you get! So, not O.K.I was told I would receive a credit my Hotels .... read more
Dirty. First room dirty towels on bed,garbage in bathroom. Air conditioning did not work in second room
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you were checked in to a dirty room and then moved to a room were the AC did not work. In response to your feedback, I am working with the housekeeping team every day to improve on cleanliness of rooms and ensuring that issues such as the AC is taken care of in a timely matter. I really appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next tim... read more
Shoddy property in industrial location low level property - needs renovation. Kitchen poorly stocked. There are many long term tenants making this more like a transient's hotel. Will ty to find a better place to stay next time thru.
Ants in the room Although the first night was a pleasant stay in a good sized room, the rest of our stay was burdened by ants that started to appear and cover the entire kitchen area. Not only was it a health concern but also very annoying. We were very disappointed by this and also by the strong odour of trash in the hallway.
Business response:
We appreciate you taking the time to write a review of your experience with us. We sincerely apologize that you had ants in your room and experienced an unpleasant odor in the hallway. We will be contacting our pest service provider to address the issue in your room. We will also be working with our housekeeping staff to ensure our hotel always smells fresh. Thank you very much for providing us with your feedback. We do hope that you will return to our hotel in the future.
Worst hotel i've ever stayed in The single word I would use to describe this hotel is: "disgusting". Stay anywhere else
Smelly, dirty. Hotel I didn't like the hotel the room was dirty and refrigerator was greasy. Towels were old and smelled. The pillow case looked like they never were washed. it's supposed to be a non-smoking hotel but outside the room it smelled smoked and other stuff.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed to read of the cleanliness issues in your room. Please accept my apology. As this hotel’s manager, I can assure you that I have spoken with our housekeeping staff and reviewed cleanliness standards with them to ensure that your experience is not repeated. Thank you very much for bringing this to my attention. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.