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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old, smelly, and over priced. A dis-service to the Extended Stay America name
Business response:
Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and that our facility felt short of your expectations for a perfect stay. Your feedback regarding the odor issue has been discussed with the concerned team to review and action. lease know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
I always base my review on if I would come back and I definitely would not. The staff was rude. Everything in the room was loud from the microwave, sink, and bathroom light. The mattress was hard. I will never stay here especially because the staff was not welcoming.
Business response:
Ari, thank you for choosing our hotel for your lodging needs. It is certainly disappointing to know about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. The entire team would love for you to experience our hotel the way you should have on this visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The so-call breakfast is the muffin and coffee. Way to expensive.
Business response:
Thank you for your feedback. We are sorry our grab-and-go breakfast was not up to your expectations and that you were disappointed with our pricing. Your comments will be shared with our Brand Leaders to assist them while determining new offerings for future implementation. Also, we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The AC didn’t work and the room was stuffy.
Business response:
Xiaoxiao, thank you for sharing your experience. Please accept our apologies for the air conditioner not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, but once identified, we work as quickly as possible to get everything fully operational. We appreciate your feedback and hope you will choose to stay with us again. Sincerely, Hotel Management
The room was not well kept. There was no housekeeping service. Shower had lots of scaling. Bed made lots of noise everytime I moved.
Business response:
Everett, thank you for your review. We are sorry for the issues you had with your room. Your feedback has been shared with our maintenance and housekeeping teams for review and action. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
朝食がコーヒーとカロリーバーのみ 支払いについてトラブルもあった
Business response:
Thank you for being our guest. We are sorry that our grab-and-go breakfast offerings were not to your liking. Your feedback has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and will assist them in determining new future offerings. We hope we have the opportunity of hosting you back again for a much better experience. Sincerely, Hotel Management
The room was decent, but that was about it. Checking in took a really long time, even though there was only one person in front of us. The lobby was just a hallway next to the desk. The room didn't have a bar of soap, but no shampoo. No coffee maker. It didn't even have a clock. Their WIFI was usable because it was so slow. They advertised being able to cast to the TV, but we couldn't get it to work. The "breakfast" was just granola bars and pre-packaged muffins. For how expensive this hotel was, everything that was missing ... read more
Business response:
Nick, we apologize our hotel and amenities were not to your expectations. Since our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and these guests often bring their bath amenities and toiletries. So we certainly understand why you may have found our amenities a bit different than traditional hotels. These items are always available and are complimentary at the front desk. Please accept our apologies if we did not communicate this to you at check-in. Also, Your feedbac... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.