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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallways were loud, and dirty. There was virtually no lobby. Breakfast was a reduced size granola bar and instant decaf coffee.
Business response:
Thank you for reviewing your stay. We are sorry you were unhappy with our breakfast offerings and for the cleanliness issue you encountered. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work so that no future guests encounter a similar issue. Also, your review will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Frank, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
RUDE STAFF! HORRIBLE EXPERIENCE! SCAMMERS! This hotel has made false allegations against me after my recent stay here. The manager (don't remember his name but he was some bald headed Indian dude) reported that my room smelled heavily of smoke and incurred a $250 fee, which is more than double the cost of my stay. No smoking took place here (I have never smoked a day in my life). Furthermore, the hotel manager, and corporate staff made no attempt to correct this mistake. Outraged, I was forced to contact my credit card compa... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We do adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We take guest feedback very seriously. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Location! Location is convenient but the room and internet connection are so terrible. There are some restaurants and 7-Eleven in walking distance. However, the quality is not a hotel to pay more than $200!!
Business response:
Thank you for being our guest. Although we're glad to know our location was ideal for, we apologize for the difficulties you encountered in your room and for the inconvenience you had due to the Wi-Fi. Please be assured that we have discussed your feedback, and we're working with them to fix the problems immediately. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
A lousy stay nowadays... The first room that we were put in, was not cleaned up after previous guest. We were put in another room and it faced the street, which was very noisy. The free breakfast which Extended Stay website didn’t list details about, was only coffee, tea, small muffins and granola bars. They had free Wi-fi which was lousy and we kept losing the connection to. The heating/ AC unit was lousy too and it would blow up the curtains, so you had to put something on them to keep them closed. The TV had less than a d... read more
Business response:
Todd, thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your feedback has been shared with the appropriate team members, so we can take action to prevent these issues from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
A long time customer of Expedia for the great service extended at all times. I had a really bad experience with my stay at Extended Stay America San Jose - Downtown. We had booked 2 rooms for 2 nights. We arrived around 10:00 pm and the check in was OK. One of the room allotted had a bad musty smell. The wardrobe was the missing the door as well as hangers. There was no carpet in the main area of room (When compared to the 2nd room) Radio clock was missing and the temperature control was broken (Showed ERR) as message. In th... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we apologize if there was in issue with your bill. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us ag... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The bathroom was not clean, the wifi was terrible, the breakfast was poor and no one cleaned the room for three days.
Business response:
Thank you for choosing our hotel. We are sorry for the issues you encountered during your stay with us and that you were unaware of our cleanliness policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your feedback has been shared with our brand leaders to determine new breakfast offerings. We hope you will consider a future stay as w... read more
Not worth the money I was pretty disappointed when I opened the cabinets in the kitchette that nothing was there. Apparently I was to order my kitchen tools? Also the bathroom was either stained or damaged in areas. Tv signal was not consistent either.
Business response:
Shawna, we are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.