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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible experience Do not stay at Extended Stay America. Our flight got delayed and we got to the hotel about 11 PM. The hotel was locked shut and nobody would even answer the phone. We called Hotels.com and Extended Stay America did answer Hotels.com call and told them that somebody will come and let us in. We waited till 12:30 AM and nobody showed up. We had to find another hotel at that hour in that neighborhood. Extended Stay America refused to credit Hotels.com and therefore we lost the money and we were very tired aft... read more
Business response:
Thank you for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you again, and we hope you will consider staying with us again. Hotel Management
Overall the room was spacious and relatively clean. Disappointments were: Free Breakfast was coffee, instant oatmeal or a granola bar, no fitness room, no pool, no ice machines, refrigerator and A/C units were noisy, hallways were dirty, my in-law's room TV kept freezing up especially during the Dodger game. Last time we stay at a Extended Stay America property.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerel... read more
breakfast to go was one of the wore one i ever seen, small lobby with 2 coffee pot dirty counter tiny breakfast bar, nothing else , shower didn't have shampoo or conditioner. not going to stay there anymore.
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Gross bedsheets Horrible service after I told them what I showed them about their bedsheets and phone. I do not want room upgrade the next time I stay, which the manager offer after what I saw on the bed. I had to use a towel on top of the bed to feel slightly better.
Business response:
Jessie, we are sorry for the difficulties you had while staying with us. This is indeed not the type of service our hotel is known for, and we extend our sincerest apologies. Your feedback will be shared with the appropriate individual to improve our future guests’ experiences. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The hotel was dirty and very stinky quite frankly I wasted 160$ And they should be paying people to stay there.
Business response:
Michael, we would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Couldn’t wait to leave. .
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
DIrty but damaged They upgraded me to a suite room when I complained about the filth and damage in the first room. The up grade room was better but still not good. I would never stay there again.
Business response:
We are truly sorry for the issues you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.