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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for Although it is a "no smoking" hotel, my sister and I both smelled the strong smell of cigarette smoke the entire length of the hallway leading up to our room. Unlike most hotels, this one does not include a personal 1 cup coffee maker in the room. The advertised "free continental breakfast" consisted of coffee, oatmeal and granola bars. No juices or pastries. Room was clean enough.
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to the smoke smell and were disappointed with our breakfast offerings. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. ... read more
wound not recommend This hotel is completely gated for security but gait doesn't work so guests cannot get in without calling hotel and waiting for someone to come open it. Room key didn't work... when down and got another key and it didn't work either. Once inside the room the curtains were hanging off the sliding rod and therefore could not close curtains. Carpet was filthy and old. Bedding was old and dated. Asked to switch to another room and was accommodated. Front desk personnel very nice and quite embarrassed about th... read more
Business response:
Stephany, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Do not stay at Extended Stay No front desk staff after 11pm. The entire facility is gated and looks like a prison. No way to get in without a front desk person buzzing you in. Very inconvenient
Business response:
Aziz, we apologize for the service issue you experienced and that you were unhappy with our breakfast offerings. We regret the inconvenience this caused and your comments have been shared with the concerned team members to improve our service and facilities moving forward. Thanks once more, and we hope to serve you again. Sincerely, Hotel Management
Too much trouble !! I made reservation for 2 nights & supposedly had reserved a king size bed upon checking in I was told only room available was queen bed & my reservation was only for 1 night ... Next morning I'm told I need to checkout & when I go to front desk they finally find my reservation for next day & I'm told I have to move to room on 3rd floor .. Staff not so friendly probably will not return !!
Business response:
Maurilio, thanks for being our guest. We sincerely apologize for the reservation issue you encountered at check-in while being here. It is disappointing to know this hampered your time, and we couldn’t deliver a hassle-free stay. Your feedback is of utmost value, and we will use it as a training tool to improve our performance going further. Please give us another chance, so we can make it up to you on your next visit to our city. Sincerely, Hotel Management
Business response:
Edgar, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
We had no pillows We had no pillows and there was lots of rust visible in the bathroom and shower. I could not take a bath or my kids a bath because there was no plug .
Business response:
Christina, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
A queen is not a king It was just a average hotel, but the room I was given had not been cleaned since it’s last guest. Sheets were dirty and not on bed correctly, pillows laid around the room, garbAge in the trash bins and dirty towels on the floor. I went to switch rooms and the room the manager gave me then was a queen size bed. I said I had paid for a king and he tried to lie to me and say it was a king, I said it wasn’t again and he rolled his eyes and said fine let’s see what other rooms are available. Third room was a... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
The room was clean but smelly (not good smell) First time I stayed at Extended Stay America hotel and it was very disappointing. No room service and shuttle service.
Business response:
Nori, please accept our apologies for the odor you encountered in your room, and we are sorry as we couldn’t hit the mark of your expectations for an exceptional stay. Your feedback for the bad smell is shared with our housekeeping team to revisit our deep cleaning program ensuring our future guests are not similarly impacted. Our hotel is designed for guests who prefer a home-like living experience. So we certainly understand why you may have found our amenities and services a bit different than traditional hotels. Thanks f... read more
I didn't stay here since my reservation was cancelled. I wasn't notified until after I made the 150 mile drive and tried to check in.
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.