This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the office was vacant, no one was there when i came to check in, I had to wait ~10 minutes.
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Daeha, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Uncomfortable and noisy Noisy, terrible beds, had to wait forever to get a room as they were overbooked. Breakfast is bad.
Business response:
Josie, we apologize for the disturbances from other guests during your stay. We are sorry their lack of consideration had a negative impact on you achieving a good night's sleep. It is unfortunate our Front Desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
最低！ 全部で4部屋予約していましたが、別のグループのフライトがキャンセルになったとかで滞在が延び部屋がないと言われた。二部屋は確保できたが一人は15分離れたところ、もう一人は45分も離れた所に変更されていた。一度はタクシー代を出すと言ったが結局、タクシー代は出してもらえず、夜中の12時過ぎに自力で移動する羽目に。サードパーティで予約したからしょうがないと説明された。このホテルはやめたほうがいいと思います。
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
最低！ここを利用するのはやめた方がいい！ hotel.comを通じて予約したが、当日は全日からの宿泊客の延泊に伴い部屋がなくなった。サードパーティーで予約したあなたの部屋はないと断られた。結局、30kmほど離れたホテルにいけと言われた。一度はタクシー代を出すと言ったが担当者が変わるとタクシー代をは出せないと態度急変。一時間以上交渉して予定していた翌日のhotel代を0円にすることで決着。合意して初めてすみません、と。サードパーティーで予約した客は最低の扱いを受けるので、二度と予約しません。
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Simple Hotel We stayed one night and felt disappointed with the staff. The attendant at the front desk was rude to the guest checking in before us and was very short with us. I had also booked a queen size bed and got a full size, I didn't bother to complain since it was only one night and I didn't want to deal with the attendant. The hotel is very central with just a $10 uber ride to downtown. I felt safe as doors are locked after hours. Be aware if you are planning on checking in late at night there's no one at the front d... read more
Business response:
We cannot apologize enough for the service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Thank you again for your feedback. Sincerely, Hotel Management
Terrible place - do not stay here Only here 1 night before heading on plane tomorrow, this is the worst hotel we have ever encountered, get to room, theres no coffee machine, no cups, tea etc. we ask the guy at reception where the town centre is, he says 1 mile down the road, we walk almost 2 miles and all we see is jail bond places, when we see him later he says, "it could be further", thanks for wasting our 1 night here. I also ask shouldnt we have a coffee machine, his reply, "you have to ask for one" , brilliant weve jus... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Unhappy stay Not happy with this place. Staff was nice but I had to ask for pans and plates. The toilet kept getting clogged. The bath tub stopper got stuck and maintenance was not available till the next day and still didn’t come until I called the next morning. He came about an hour and a half before checkout. Breakfast was literally a muffin or granola bar and coffee. No juice or milk. I was not happy at all and will not be returning.
Business response:
Cynthia, please accept our sincere apologies for the maintenance and service issues you encountered while here and the inconvenience caused. Your comments will be shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Hotel Close to San Jose Airport Disappointing to say the least. The hotel badly needs a renovation. All hallways were very dirty, my room was not clean enough, air conditioning was not working, the bed was terrible.
Business response:
Javier, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.