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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Last minute The staff were friendly but the hallways were dingy and smelly. The room was clean. There wasn't any bedding for the sofa bed. There was only one trash can which was in the bathroom.
Business response:
Sally, we understand your disappointment and frustration when you realized the sofa bed in your suite was not made up with linens and you had to make the bed after a long travel day. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We provide a clean set of linens after every guest departs to ensure cleanliness for the next guest. Your feedback in regard to cleanliness will be shared with our housekeeping team so that they will be more diligent in th... read more
Not so great I did not feel safe and the place smelled terrible. I was uncomfortable. The wi-fi was not working either.
Business response:
Please accept our apologies for the odor and maintenance issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. Thanks for your candid feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Never again Guy at check in was rude not very welcoming. Did not seem to appreciate my business. Room had no cookware or dishes, it stinks.
Business response:
Carol, thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date.... read more
Mediocre have stayed at nicer motel6s. No ice machine air vent directly above bed couldn't get temp below 70 no plug in drain in bathroom sink mold in shower head paint in bathroom patched and not matching
Business response:
Please accept our sincere apologies for the inconvenience you encountered in your room and that we missed meeting your expectations for a perfect stay. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
OK if you don't need to sleep Mattress was very firm and uncomfortable. The walls are very thin so I heard our neighbors toilet flush, running water and doors open and close. Won't stay here again.
Business response:
Kristin, please accept our sincere apologies for the issues you had with the comfort of your bedding and for the noise issue you encountered from other hotel guests. We will follow up on your concerns to ensure we are doing everything possible to improve our guest’s experiences. We regret and hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
Not the best Breakfast included meant coffee (available 1 day out of 3 I was there) and Nature Valley bars.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
You get what you pay for Although it is a "no smoking" hotel, my sister and I both smelled the strong smell of cigarette smoke the entire length of the hallway leading up to our room. Unlike most hotels, this one does not include a personal 1 cup coffee maker in the room. The advertised "free continental breakfast" consisted of coffee, oatmeal and granola bars. No juices or pastries. Room was clean enough.
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to the smoke smell and were disappointed with our breakfast offerings. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. ... read more
wound not recommend This hotel is completely gated for security but gait doesn't work so guests cannot get in without calling hotel and waiting for someone to come open it. Room key didn't work... when down and got another key and it didn't work either. Once inside the room the curtains were hanging off the sliding rod and therefore could not close curtains. Carpet was filthy and old. Bedding was old and dated. Asked to switch to another room and was accommodated. Front desk personnel very nice and quite embarrassed about th... read more
Business response:
Stephany, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Do not stay at Extended Stay No front desk staff after 11pm. The entire facility is gated and looks like a prison. No way to get in without a front desk person buzzing you in. Very inconvenient
Business response:
Aziz, we apologize for the service issue you experienced and that you were unhappy with our breakfast offerings. We regret the inconvenience this caused and your comments have been shared with the concerned team members to improve our service and facilities moving forward. Thanks once more, and we hope to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.