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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Awful smell in the room. Was told not to put toilet paper in the toilet because they have old plumbing
Business response:
Stevie, thank you for evaluating your stay with us. Please accept our apologies for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping them, and we’re working with them in order to be more diligent with our efforts moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Harold, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Yikes The breakfast was a lie, it's coffee and some stale cereal bars. There was a bag of dirty clothes in my pull-out bed. The staff threatened to charge me 25$ to check in unless I gave them a good review on google maps Calling a 300 SQ FT room a suite is a joke. It was quiet, but the area was not safe-- the huge amount of gates around the hotel made that clear
Business response:
Eric, thank you for your review. We're disappointed you encountered service problems, and we were unable to resolve them to your satisfaction. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please be assured that we have discussed your feedback with the concerned teams, and we will redouble our efforts to ensure this does not happen again. We hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Since... read more
Breakfast available is only packaged muffins, granola bars and coffee. Nobody at front desk until 7am.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Entrance was closed, Dirty toilet. No shampoo. Staff was arrogant too. Very bad experience.
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Since we are an extended stay property, our guests often bring their items for their use. But, toiletries and other items but these are also available upon request at the front desk complimentarily. We hope you’ll g... read more
Terrible experience Do not stay at Extended Stay America. Our flight got delayed and we got to the hotel about 11 PM. The hotel was locked shut and nobody would even answer the phone. We called Hotels.com and Extended Stay America did answer Hotels.com call and told them that somebody will come and let us in. We waited till 12:30 AM and nobody showed up. We had to find another hotel at that hour in that neighborhood. Extended Stay America refused to credit Hotels.com and therefore we lost the money and we were very tired aft... read more
Business response:
Thank you for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you again, and we hope you will consider staying with us again. Hotel Management
Overall the room was spacious and relatively clean. Disappointments were: Free Breakfast was coffee, instant oatmeal or a granola bar, no fitness room, no pool, no ice machines, refrigerator and A/C units were noisy, hallways were dirty, my in-law's room TV kept freezing up especially during the Dodger game. Last time we stay at a Extended Stay America property.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerel... read more
breakfast to go was one of the wore one i ever seen, small lobby with 2 coffee pot dirty counter tiny breakfast bar, nothing else , shower didn't have shampoo or conditioner. not going to stay there anymore.
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.