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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived around 1am but the receptionist did not let us rest because he couldn’t find the confirmation. Even though we gave him the email confirmation, he still didn’t accept it. He said he would charge us again. It would not make sense that way since we already booked and prepaid. Until we were able to contact Expedia and had it resolved, he gave us a room. Not a good experience.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Horrible and extremely junky. It is trashy and unsanitary, you can find something else better.
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out, we will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Manag... read more
바퀴벌레 돌아다닙 ㅠㅠ
Business response:
Thank you for taking the time to share your feedback. We apologize for the inconvenience you had due to the roaches in your room. Please be assured that we have asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Clean bedding. There's a kitchen if u want to cook.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Sink clogged Been staying here a few times over the last few years. Surprised to see a new gate. Has there been problems with security? After I checked into the room and put my stuff away I was annoyed that the bathroom sink was clogged. I called the front desk to have someone unclog this but he said housecleaning/staff was away on the weekend and they couldn't fix this until Monday. Was offered another room but was already unpacked and didn't have the time or trouble of switching rooms. Then the curtain didn't fully close a... read more
Business response:
Albert, we hate losing our loyal guests and are extremely sorry for letting you down this visit. We also apologize for the issues you had in your room. Please be assured we have taken your comments seriously and have shared it with the concerned team to double check each room prior to occupancy by the next guest. We are very sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Extended Stay America, San Jose The hotel was aweful. The room we reserved was a Queen bed w. sofa sleeper. When we opened the sofa sleeper it was like a sheet on top of bare matress coils. It didnt even have a blanket or comforter on it. Unbelievable! It was 10 pm when I realized this and addressed it with the front desk. The front desk attendant was rude. First thing he said was "How many people are there?" Then he said, " Nothing I can do, house keeping opens at 10 a.m." The tv didnt work well, it kept loosing the signal ... read more
Business response:
Frank, thank you for letting us know about your stay. We're extremely concerned to read your comments and apologize that our associate was rude to you. We assure you that we have discussed your concerns with our team to remind them our main goal is to provide outstanding customer care to our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Definitely not the place to go. Stove had only one small working burner. Hood fan did not work. Bathroom fan did not work. Television DID NOT WORK. After a six hour drive, just wanted to rest, eat, relax before getting back on the road. Extended Stay, below Sub-par conditions.
Business response:
Thank you for your review. We sincerely apologize for the issues you encountered while you were here. Be assured your concerns have been shared with our Maintenance team to take appropriate measures ensuring our future guest don't experience the same going ahead. We regret the inconvenience caused, and please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Felt very pushed to leave a "good review" by both the general manager who asked for a "10 star review" along with the document handed to us at check in requesting to do so as well. After check in gave the manager a list of things wrong with the room ensuring that we would not be held responsible. The list included three holes in the bathroom door, kitchen counter halfway removed from the wall, phone not working, and lamp not working. The manager informed me that the hotel was under renovation and he was aware of the issues. ... read more
Business response:
We sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.