Extended Stay America - San Jose - Downtown

Anonymous 

on Expedia

7 years ago

朝食がコーヒーとカロリーバーのみ 支払いについてトラブルもあった 

Nick 

on Expedia

7 years ago

The room was decent, but that was about it. Checking in took a really long time, even though there was only one person in front of us. The lobby was just a hallway next to the desk. The room didn't have a bar of soap, but no shampoo. No coffee maker. It didn't even have a clock. Their WIFI was usable because it was so slow. They advertised being able to cast to the TV, but we couldn't get it to work. The "breakfast" was just granola bars and pre-packaged muffins. For how expensive this hotel was, everything that was missing ... read more

Disappointed 

on Expedia

7 years ago

Horrible Place All the rooms had kitchenettes, but no utensils. No glasses, flatware, plates or anything. There isn't an ice machine in the entire hotel. They don't clean the rooms daily. The entire time I was there (from Monday to Friday) there wasn't any TV, nor Internet service. When I called down to the desk, they were rude about it. They said, "Didn't you see the note on the door. It said we were replacing the TV service." Yeah it did, but it didn't say there wasn't going to be service for an entire week. My room wasn't... read more

Anonymous 

on Expedia

7 years ago

Awful, run down, stay away They tried to lmove me to a location 20 minutes south. Rooms are run down. Thermostat didn’t work. Old and thin bed covers. Awful management. 

Anonymous 

on Expedia

7 years ago

The worst, miserable experience Was planning on a brief night's stay and making own breakfast in room kitchen as we had to leave at 5:am to catch an early flight. Arrived in evening in time to watch last half of NBA play-off game on TV. Unfortunately hotel did not pay for HD cable service so had to watch out-of focus, partial screen. It got worse from there. Drapes wouldn't close so bright outdoor light in eyes all night. Then next morning, discovered shower would not come on!!! Had to try to bathe with a wash cloth in the s... read more

Anonymous 

on Expedia

7 years ago

Outdated facility; room cleaning once every EIGHT days. Even though there was a kitchen in the room, there were not pots, plates and utensils as hotel manager said they could be stolen. 

Armando 

on Expedia

7 years ago

Hard to find a positive point I was expecting at least a good night's sleep paying all this money for this hotel. It was not possible! The room is dirty, TV does not work, AC does not work, there is no blanket, and on top of that it is not possible to close the window because the window curtain was short and it was not able to cover the whole window. I slept with the outside light on my face. Definitely, the worst hotel in the USA ever! 

K 

on Expedia

7 years ago

I was hopeful for my experience, based on other stays at Extended Stay America. However, I was quickly disappointed. While the outside looked nice enough, the inside looked outdated and harsh to the eye. All of that would be fine, except that I had purposely booked here for the two queen bed room (and paid extra compared to other hotels of the same caliber). Come to find out, they were "out of rooms with 2 queen beds" but they "upgraded" us to the room with a king and a sofa bed (If I had wanted that I could've booked at oth... read more