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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People smoking in the rooms, customer service was non excistent overall the rooms weren’t very clean or well taken care of
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
I stayed only one night. It was easy to find. It lay just beyond the patrol car with flashing lights investigating some crime next door. Inside, a nearly incomprehensible staffer greeted me. No, not a thick accent, just a mumbler who rambled incoherently. The room itself had several lights out, and did not even have facial tissue available. Maybe it's all ESA properties, but I found the absence of tissues reflected a cheapness I found throughout the property. One reason I chose this ESA and not the one nearby was that the ot... read more
Business response:
Thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Ellaine, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The hallways were loud, and dirty. There was virtually no lobby. Breakfast was a reduced size granola bar and instant decaf coffee.
Business response:
Thank you for reviewing your stay. We are sorry you were unhappy with our breakfast offerings and for the cleanliness issue you encountered. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work so that no future guests encounter a similar issue. Also, your review will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Frank, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
RUDE STAFF! HORRIBLE EXPERIENCE! SCAMMERS! This hotel has made false allegations against me after my recent stay here. The manager (don't remember his name but he was some bald headed Indian dude) reported that my room smelled heavily of smoke and incurred a $250 fee, which is more than double the cost of my stay. No smoking took place here (I have never smoked a day in my life). Furthermore, the hotel manager, and corporate staff made no attempt to correct this mistake. Outraged, I was forced to contact my credit card compa... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We do adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We take guest feedback very seriously. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Location! Location is convenient but the room and internet connection are so terrible. There are some restaurants and 7-Eleven in walking distance. However, the quality is not a hotel to pay more than $200!!
Business response:
Thank you for being our guest. Although we're glad to know our location was ideal for, we apologize for the difficulties you encountered in your room and for the inconvenience you had due to the Wi-Fi. Please be assured that we have discussed your feedback, and we're working with them to fix the problems immediately. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
A lousy stay nowadays... The first room that we were put in, was not cleaned up after previous guest. We were put in another room and it faced the street, which was very noisy. The free breakfast which Extended Stay website didn’t list details about, was only coffee, tea, small muffins and granola bars. They had free Wi-fi which was lousy and we kept losing the connection to. The heating/ AC unit was lousy too and it would blow up the curtains, so you had to put something on them to keep them closed. The TV had less than a d... read more
Business response:
Todd, thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your feedback has been shared with the appropriate team members, so we can take action to prevent these issues from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
A long time customer of Expedia for the great service extended at all times. I had a really bad experience with my stay at Extended Stay America San Jose - Downtown. We had booked 2 rooms for 2 nights. We arrived around 10:00 pm and the check in was OK. One of the room allotted had a bad musty smell. The wardrobe was the missing the door as well as hangers. There was no carpet in the main area of room (When compared to the 2nd room) Radio clock was missing and the temperature control was broken (Showed ERR) as message. In th... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we apologize if there was in issue with your bill. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us ag... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.