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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
John, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Ghetto Yep just kinda was like a hooker hotel, thought it was strange to see a family there in the hotel since it was ghetto
Business response:
Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
The room tv and phone did not work, bad smell in the room, no extra roll out beds, and the manager is very unprofessional.
Business response:
We truly apologize for the less than expected stay you had and for all the inconvenience you encountered while here. We have shared your feedback with the concerned teams in an effort to improve our service and facilities. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Last minute The staff were friendly but the hallways were dingy and smelly. The room was clean. There wasn't any bedding for the sofa bed. There was only one trash can which was in the bathroom.
Business response:
Sally, we understand your disappointment and frustration when you realized the sofa bed in your suite was not made up with linens and you had to make the bed after a long travel day. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We provide a clean set of linens after every guest departs to ensure cleanliness for the next guest. Your feedback in regard to cleanliness will be shared with our housekeeping team so that they will be more diligent in th... read more
Not so great I did not feel safe and the place smelled terrible. I was uncomfortable. The wi-fi was not working either.
Business response:
Please accept our apologies for the odor and maintenance issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. Thanks for your candid feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Never again Guy at check in was rude not very welcoming. Did not seem to appreciate my business. Room had no cookware or dishes, it stinks.
Business response:
Carol, thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date.... read more
Mediocre have stayed at nicer motel6s. No ice machine air vent directly above bed couldn't get temp below 70 no plug in drain in bathroom sink mold in shower head paint in bathroom patched and not matching
Business response:
Please accept our sincere apologies for the inconvenience you encountered in your room and that we missed meeting your expectations for a perfect stay. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
OK if you don't need to sleep Mattress was very firm and uncomfortable. The walls are very thin so I heard our neighbors toilet flush, running water and doors open and close. Won't stay here again.
Business response:
Kristin, please accept our sincere apologies for the issues you had with the comfort of your bedding and for the noise issue you encountered from other hotel guests. We will follow up on your concerns to ensure we are doing everything possible to improve our guest’s experiences. We regret and hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
Not the best Breakfast included meant coffee (available 1 day out of 3 I was there) and Nature Valley bars.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.