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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Place All the rooms had kitchenettes, but no utensils. No glasses, flatware, plates or anything. There isn't an ice machine in the entire hotel. They don't clean the rooms daily. The entire time I was there (from Monday to Friday) there wasn't any TV, nor Internet service. When I called down to the desk, they were rude about it. They said, "Didn't you see the note on the door. It said we were replacing the TV service." Yeah it did, but it didn't say there wasn't going to be service for an entire week. My room wasn't... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Awful, run down, stay away They tried to lmove me to a location 20 minutes south. Rooms are run down. Thermostat didn’t work. Old and thin bed covers. Awful management.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely,Hotel Management
The worst, miserable experience Was planning on a brief night's stay and making own breakfast in room kitchen as we had to leave at 5:am to catch an early flight. Arrived in evening in time to watch last half of NBA play-off game on TV. Unfortunately hotel did not pay for HD cable service so had to watch out-of focus, partial screen. It got worse from there. Drapes wouldn't close so bright outdoor light in eyes all night. Then next morning, discovered shower would not come on!!! Had to try to bathe with a wash cloth in the s... read more
Business response:
Please accept our sincere apologies for not living up to your expectations and that our hotel policies were not explained to you on arrival. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Since this is an anonymous review, we request you to contact us so we can assist you further. We look forward to hearing you soon. Sincerely, Hotel Management
Outdated facility; room cleaning once every EIGHT days. Even though there was a kitchen in the room, there were not pots, plates and utensils as hotel manager said they could be stolen.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Hard to find a positive point I was expecting at least a good night's sleep paying all this money for this hotel. It was not possible! The room is dirty, TV does not work, AC does not work, there is no blanket, and on top of that it is not possible to close the window because the window curtain was short and it was not able to cover the whole window. I slept with the outside light on my face. Definitely, the worst hotel in the USA ever!
Business response:
Armando, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
I was hopeful for my experience, based on other stays at Extended Stay America. However, I was quickly disappointed. While the outside looked nice enough, the inside looked outdated and harsh to the eye. All of that would be fine, except that I had purposely booked here for the two queen bed room (and paid extra compared to other hotels of the same caliber). Come to find out, they were "out of rooms with 2 queen beds" but they "upgraded" us to the room with a king and a sofa bed (If I had wanted that I could've booked at oth... read more
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Unfortunately, We have a bad experience with this hotel the room that was assign to us had a few thinks wrong , the curtains are wrong size for the widow theirs not privacy on the room the bathroom door lack does not work pepople get stack inside the bathroom . bathroom door had a hole on lt very unsightly. When we complain the manager offer thumb tags to hold the curtains I thogh he was. Kitting but he came to the room and install thumb tags to hold the curtains . himself , bad bad , move room was dirty ..... I not comimg b... read more
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Hotel staff over ride my reservation Hotel staff over ride my reservation from Expedia and gave my room to someone else. It was so terrible and annoying experience where in middle of the night I was looking for another hotel and was on call with Expedia for 2 hours.
Business response:
Thank you for your review. We are terribly sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Bugs and unrested. Super dirty Holes on the wall. Bug bites. 500 yards to metro train. Dirty. Toilet sometimes works. Didn’t get the room we booked instead switched to less accommodating room. Old socks found from previous guest. Counters and floors were dirty and dusty. Do not book this place even it’s last resort.
Business response:
Lynn, we appreciate you for evaluating your visit to our hotel. Although you liked our location, we apologize as we couldn’t provide you with the room of your desire and the cleanliness issue you had in the room then allotted to you. We consider your feedback very important, and thus it has been shared with the concerned teams to take the appropriate steps to prevent these issues from happening again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the futu... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.