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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The hallway smelled like weed. And our bed was so uncomfortable if you sat or layed on it squeaked so bad. From sleeping overnight my backed ached so bad! They definitely need to buy new mattresses.
Business response:
Dear Xotchil, thank you for taking the time to share your feedback with us and for being our guest. We want you to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found our bedding uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope to be able to provide you with a better stay on any future travels to the ar... read more
Business response:
Scarlet, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Manager Mr Singh WILL Discriminate! poor service they discriminated against me and my family and would not give us the room even though we provided all of the documentation.
Business response:
Dear Tiani, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Marginal at best Front desk was slow. Room was marginal. Noisy. Sound of dripping water outside - had been raining so perhaps from the gutters? Room could use an upgrade or a remodel.
Business response:
We appreciate you choosing our hotel. Please accept our apology for your unpleasant experience as that is not the service level that we aim to provide. We have discussed your comments with our team, and we will be making changes to better serve our guests. Thank you for sharing your concerns. We hope you will give us another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Did late night booking for that night stay.... When I check in, the staff says they don't have computer access, and did the manual check in process of filling out the booking form, didn't provide the wifi, the bed was making noise when I turn, etc They need to improve, period
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking appropriate steps to prevent such situations from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
People smoking in the rooms, customer service was non excistent overall the rooms weren’t very clean or well taken care of
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
I stayed only one night. It was easy to find. It lay just beyond the patrol car with flashing lights investigating some crime next door. Inside, a nearly incomprehensible staffer greeted me. No, not a thick accent, just a mumbler who rambled incoherently. The room itself had several lights out, and did not even have facial tissue available. Maybe it's all ESA properties, but I found the absence of tissues reflected a cheapness I found throughout the property. One reason I chose this ESA and not the one nearby was that the ot... read more
Business response:
Thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Ellaine, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.