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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was okay. Staff was very rude. The bed sheets were not clean. Don’t recommend
Business response:
Allie, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate your feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every gu... read more
old building, dark, smelly, bathroom smelled like cigarette. Security guard in the morning was not very friendly, he was in charge of taking messages since there was nobody in the lobby at 6:30 AM, I tried to talk to him and he was short and impatient. The room was ok but very plane and old looking
Business response:
Thank you for sharing your experience. We are sorry you were unhappy with your room and regret the service issue you encountered. We can understand your disappointment, and we are sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. We hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management
Less than good The room was a bare bones hotel room. I have never stayed in an Extended Stay place prior. When I checked in, I went to the room briefly as I had a meeting to get to. Later when I returned I noticed that the bathroom door was missing one of its three hinges and the other two were just barely attached to the door jam. In the morning I reported that to the front desk. Under the bathroom sink there is a shelf. I accidently hit it with my ankle and the shelf feel off the wall. Very poor maintenance.
Business response:
We sincerely apologize for not meeting your expectations regarding your room and the maintenance issues which also impacted your stay with us. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests ensuring they don’t go through such incidences in the future. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The hallway smelled like weed. And our bed was so uncomfortable if you sat or layed on it squeaked so bad. From sleeping overnight my backed ached so bad! They definitely need to buy new mattresses.
Business response:
Dear Xotchil, thank you for taking the time to share your feedback with us and for being our guest. We want you to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found our bedding uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope to be able to provide you with a better stay on any future travels to the ar... read more
Business response:
Scarlet, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Manager Mr Singh WILL Discriminate! poor service they discriminated against me and my family and would not give us the room even though we provided all of the documentation.
Business response:
Dear Tiani, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Marginal at best Front desk was slow. Room was marginal. Noisy. Sound of dripping water outside - had been raining so perhaps from the gutters? Room could use an upgrade or a remodel.
Business response:
We appreciate you choosing our hotel. Please accept our apology for your unpleasant experience as that is not the service level that we aim to provide. We have discussed your comments with our team, and we will be making changes to better serve our guests. Thank you for sharing your concerns. We hope you will give us another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Did late night booking for that night stay.... When I check in, the staff says they don't have computer access, and did the manual check in process of filling out the booking form, didn't provide the wifi, the bed was making noise when I turn, etc They need to improve, period
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking appropriate steps to prevent such situations from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.