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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too much trouble !! I made reservation for 2 nights & supposedly had reserved a king size bed upon checking in I was told only room available was queen bed & my reservation was only for 1 night ... Next morning I'm told I need to checkout & when I go to front desk they finally find my reservation for next day & I'm told I have to move to room on 3rd floor .. Staff not so friendly probably will not return !!
Business response:
Maurilio, thanks for being our guest. We sincerely apologize for the reservation issue you encountered at check-in while being here. It is disappointing to know this hampered your time, and we couldn’t deliver a hassle-free stay. Your feedback is of utmost value, and we will use it as a training tool to improve our performance going further. Please give us another chance, so we can make it up to you on your next visit to our city. Sincerely, Hotel Management
Business response:
Edgar, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
We had no pillows We had no pillows and there was lots of rust visible in the bathroom and shower. I could not take a bath or my kids a bath because there was no plug .
Business response:
Christina, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
A queen is not a king It was just a average hotel, but the room I was given had not been cleaned since it’s last guest. Sheets were dirty and not on bed correctly, pillows laid around the room, garbAge in the trash bins and dirty towels on the floor. I went to switch rooms and the room the manager gave me then was a queen size bed. I said I had paid for a king and he tried to lie to me and say it was a king, I said it wasn’t again and he rolled his eyes and said fine let’s see what other rooms are available. Third room was a... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
The room was clean but smelly (not good smell) First time I stayed at Extended Stay America hotel and it was very disappointing. No room service and shuttle service.
Business response:
Nori, please accept our apologies for the odor you encountered in your room, and we are sorry as we couldn’t hit the mark of your expectations for an exceptional stay. Your feedback for the bad smell is shared with our housekeeping team to revisit our deep cleaning program ensuring our future guests are not similarly impacted. Our hotel is designed for guests who prefer a home-like living experience. So we certainly understand why you may have found our amenities and services a bit different than traditional hotels. Thanks f... read more
I didn't stay here since my reservation was cancelled. I wasn't notified until after I made the 150 mile drive and tried to check in.
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
the office was vacant, no one was there when i came to check in, I had to wait ~10 minutes.
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Daeha, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Uncomfortable and noisy Noisy, terrible beds, had to wait forever to get a room as they were overbooked. Breakfast is bad.
Business response:
Josie, we apologize for the disturbances from other guests during your stay. We are sorry their lack of consideration had a negative impact on you achieving a good night's sleep. It is unfortunate our Front Desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.