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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel room was not completely clean, leaky tub. I would rate the experience at this hotel as fair
Business response:
Greg, we sincerely apologize for the housekeeping issues you encountered which resulted in a less than perfect stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Genera... read more
Very mediocre hotel The staff was friendly but very hard to understand with their very strong accents (India? Pakistan?) You can tell that this hotel is old with cheap upgrades and repairs. The toilet ran most of the night. The TV was barely watchable with 1950's snow on every channel. The free wireless was horrible. I finally gave up and used my phone's data which was 10 times faster. The free breakfast bar (?) was weak coffee, tiny wrapped muffins and granola bars. I guess for my needs, (check in, sleep, wake, shower and s... read more
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincerely, General Manager
staff is friendly, how ever they don't clean the room, ans it have an estrange smell, i did not fill good the WiFi is very slow, so you have to paid about 5 Dlls a night to get a decent speed, also if you one you room clean there is an extra cost of 20 Dlls per night , besides that was not very clean to begin with, i prefer to look for other place to stay
Business response:
Please accept my apology for not living up to your expectations during your visit. We are extremely sorry we missed meeting your expectations and the inconvenience it caused. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, General Manager
Business response:
Darshan, I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Smells like Ashtray Booked non smoking room at hotel only to find that my room was located on 3rd floor that had been 6 weeks before the smoking floor and everything just stank of cigarette smoke complained and wouldn't relocate me. Also just generally shabby hotel and not cheap.
Business response:
Martyn, I apologize for the smell of smoke you encountered during your stay. We work hard to provide a clean & comfortable environment and I am sorry the smell compromised your experience. I will follow up with my housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Terribly Dirty Room The room floor is terribly dirty. I need to use two towels to mop the floor! The trash can is filled up with garbage without cleaning. I FOUND THERE ARE OTHER PEOPLE’S HAIR ON THE BED! I really doubt if they do clean up the room or not? The hair dryer is out of order!
Business response:
Tony, it was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean facilities for all our guests and it seems that we fell short of this during your stay. We will address this matter with our housekeeping department immediately to take corrective action so that it does not happen again. We are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, General Manager
Beds are old and stink, bathroom shower curtain makes whole bathroom smell like mildew.
Business response:
We apologize for the unpleasant smell you encountered in your room. We work hard to provide a clean and comfortable environment, and we're sorry that you found the beds uncomfortable. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope to have another opportunity to make it up to you. Sincerely, General Manager
Unclean and Uncomfortable Unclean. Gobs of hair in the shower. Pull out sofa sounded like a flock of geese every time someone shifted in it. It also didn't lay horizontal. The head was lower than the feet. No place such as a vending machine, to get water. Can't believe people would stay here long term. Only redeeming quality was the proximity to the airport,
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Not so good The rugs were dirty , the hallways stunk like Manuer and my pull out couch had no sheets for my son
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.