Extended Stay America - San Jose - Downtown

Anonymous 

on Expedia

8 years ago

Hotel in need of remodeling. Toilet in room would not flush properly; had to immediately ask for someone to come to the room to fix it. Shower dripped heavily all night, even when completely off. T.V. remote did not work, there was no clock anywhere in the room and no tissue anywhere in the room. Was only staying there the one night, so there was no need to change rooms, which they did offer. 

Bella 

on Expedia

8 years ago

This hotel was dirty and not accommodating I booked this hotel because I thought it was convenient to the location of our plans this weekend. When I checked in I realized the hotel preference we choose was not available. I was told by the hotel it was Expedia's fault. Since it was too late to go to another hotel, we stayed. The hotel was also going through renovations. I wasn't aware of this beforehand. The hallways were filthy and there were visible holes and dust everywhere and it was just dirty. Our room looked like no on... read more

Anonymous 

on Expedia

8 years ago

Will not stay again. Pulled the sheets and there was body hair on the bed. Bathroom was not very clean. Stains on the towels. Water leak patch on the ceiling that looked like it was ready to pop. The floor in the kitchen was not leveled. 

Lisa 

on Expedia

8 years ago

Uncomfortable interaction with staff When I arrived to the hotel the other evening, I walked into a verbal altercation between two guests and two staff members(shift manager and security guard) . The staff did not have ID badges and were unequipt to deal appropriately with the conflict; shouting at customers, blaming, and refusing to give their information at first. They said there was no other manager to contact at that time. I followed up with Ravi, the general manager. He explained that he had stepped in after the incide... read more

Jason 

on Expedia

8 years ago

Clean. Not updated. In bad repair. 

Anonymous 

on Expedia

8 years ago

Wifi was very slow, no breakfast, and room had a fishy odor 

saag 

on Expedia

8 years ago

Really bad compared to other typical extended stay Overall, not worth the price. Multiple issues - Loud noises all night, where people sitting outside talking loudly. Additionally, Loud bang + sex started next door early morning. I understand hotel may not have much control on this part as every occupant is different, but still noises could easily be controlled. - Expedia miscommunicated breakfast. Breakfast only had a muffins, biscuit, and coffee. I won't even call it a breakfast. - Room only had shampoo + soap. No other it... read more

Anonymous 

on Expedia

8 years ago

COCKROACHES! I killed about 20 cockroaches in my room over a 3 night stay. Others unfortunately got away. I approached the front desk staff and they said maintenance would look into it, but I don't think they ever did. I have pictures of the roaches to prove it. Besides the cockroaches which are disgusting themselves - my bed was horrible. The bed is a pillow top, but had been flipped so the pillow top was facing down towards the box spring and the bottom - hard part of the mattress was facing up. I will never book an Exte... read more

Leonard 

on Expedia

8 years ago

NOT Clean when finally getting to my room, after a long and consuming day..There was hair on the pillows, and when pulling the sheets back found the linen had not been changed., night stand had spilt liquid on it.The Bed Was Made.. so back to the registry., no big deal for management.. a new room, clean bedding,, crumbs on the floor near the bed, to tired to make a fuss... I stay at the extended stay in Reno, BIG Difference,,, Will not be returning to the one in San Jose