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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away Room was dirty on check in, there were used towels and wash clothes in bathroom. Room was never cleaned, air conditioning did not work properly. Walls are extremely thin I could hear every conversation even the ones across the hall
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with the head of our housekeeping associates immediately to take corrective action so that it does not happen again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Arrived in town late, got our room key when we got in our room the lights were not working. There was garbage throughout the whole third floor which made the hallways smell disgusting. Literally almost threw up walking to the elevator.
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We deeply regret the inconvenience caused, and please give us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
REALLY BAD WHEN WE GOT TO CHECK IN THEY TOLD US THEY WERE RENOVATION SOME ROOMS AND ALL THEY HAVE FOR US WAS A ROOM PARTIALLY READY. THEY WERE NAILS ON THE FLOOR, UNFINISHED CLOSET, UNCOMFORTABLE TO SLEEP 3 ON A KING BED WHEN WE ASKED FOR TWO DOUBLE BEDS. IT WAS PASS MIDNIGHT WHEN WE ARRIVE SO DECIDED TO STAY ANYWAY.
Business response:
Ana, thank you for taking the time to review your stay. I am very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my housekeeping team to ensure that this is not repeated again. I hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, General Manager
Least satisfied stay ever The front desk lady was terribly rude and unkind. Bed sheets and blankets were badly stained and no housekeeping done during my stay. No compliment water was provided. I just wouldn't recommend this hotel to absolutely anyone.
Business response:
Dohyung, I'm extremely concerned to read your comments and apologize for our staff member being rude to you. Also, please accept my apology for not sharing about our housekeeping policy with you during your check-in. Please know, in order to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, offering minimal intrusion to their home-like stay. However, we are always happy to provide housekeeping at your request for a minimal fee. Also, fresh linens and ... read more
Infestation they gave us room 302 that had bad bugs we checked Ravi the manager is very rude - we booked this hotel because they said it had kitchen - when said to Ravie stove doesn't his response to me was what you want me to do , I said provide me with a working stove than he insulted me by saying who goes on vacation to cook my response to him was why do you have a hotel if you don't want gust to cook? hotel advertised to serve breakfast, its only prepackaged muffin -and if you are not there early enough good luck getting... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Thank you for choosing to stay at our hotel. We are sorry for your unpleasant experience and hope we will have another occasion to meet your expectations and provide you with the outstanding service you should always expect from us. Sincerely, General Manager
Hotel in need of remodeling. Toilet in room would not flush properly; had to immediately ask for someone to come to the room to fix it. Shower dripped heavily all night, even when completely off. T.V. remote did not work, there was no clock anywhere in the room and no tissue anywhere in the room. Was only staying there the one night, so there was no need to change rooms, which they did offer.
Business response:
Thank you for your candid review. Please accept my apologies for the difficulties you experienced in your room. I truly regret the inconvenience it caused and have shared your concerns with my maintenance team to ensure quick review and actions. We truly hope to have another opportunity so that we can provide you with better stay in the future. Sincerely, General Manager
This hotel was dirty and not accommodating I booked this hotel because I thought it was convenient to the location of our plans this weekend. When I checked in I realized the hotel preference we choose was not available. I was told by the hotel it was Expedia's fault. Since it was too late to go to another hotel, we stayed. The hotel was also going through renovations. I wasn't aware of this beforehand. The hallways were filthy and there were visible holes and dust everywhere and it was just dirty. Our room looked like no on... read more
Business response:
Thank you for your review. Please accept my apologies for the issues you encountered and that inconvenience it caused during your stay. Our top goal is to provide every guest with a memorable experience, but I regret falling short to this. I have shared your comments with my housekeeping team to ensure we this does not happen again. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Will not stay again. Pulled the sheets and there was body hair on the bed. Bathroom was not very clean. Stains on the towels. Water leak patch on the ceiling that looked like it was ready to pop. The floor in the kitchen was not leveled.
Business response:
We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We have shared your feedback with my housekeeping and maintenance team to take corrective actions immediately. We hope you give us the opportunity in the future to provide you with a much better visit you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.