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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Darshan, I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Smells like Ashtray Booked non smoking room at hotel only to find that my room was located on 3rd floor that had been 6 weeks before the smoking floor and everything just stank of cigarette smoke complained and wouldn't relocate me. Also just generally shabby hotel and not cheap.
Business response:
Martyn, I apologize for the smell of smoke you encountered during your stay. We work hard to provide a clean & comfortable environment and I am sorry the smell compromised your experience. I will follow up with my housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Terribly Dirty Room The room floor is terribly dirty. I need to use two towels to mop the floor! The trash can is filled up with garbage without cleaning. I FOUND THERE ARE OTHER PEOPLE’S HAIR ON THE BED! I really doubt if they do clean up the room or not? The hair dryer is out of order!
Business response:
Tony, it was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean facilities for all our guests and it seems that we fell short of this during your stay. We will address this matter with our housekeeping department immediately to take corrective action so that it does not happen again. We are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, General Manager
Beds are old and stink, bathroom shower curtain makes whole bathroom smell like mildew.
Business response:
We apologize for the unpleasant smell you encountered in your room. We work hard to provide a clean and comfortable environment, and we're sorry that you found the beds uncomfortable. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope to have another opportunity to make it up to you. Sincerely, General Manager
Unclean and Uncomfortable Unclean. Gobs of hair in the shower. Pull out sofa sounded like a flock of geese every time someone shifted in it. It also didn't lay horizontal. The head was lower than the feet. No place such as a vending machine, to get water. Can't believe people would stay here long term. Only redeeming quality was the proximity to the airport,
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Not so good The rugs were dirty , the hallways stunk like Manuer and my pull out couch had no sheets for my son
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Stay away Room was dirty on check in, there were used towels and wash clothes in bathroom. Room was never cleaned, air conditioning did not work properly. Walls are extremely thin I could hear every conversation even the ones across the hall
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with the head of our housekeeping associates immediately to take corrective action so that it does not happen again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Arrived in town late, got our room key when we got in our room the lights were not working. There was garbage throughout the whole third floor which made the hallways smell disgusting. Literally almost threw up walking to the elevator.
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We deeply regret the inconvenience caused, and please give us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
REALLY BAD WHEN WE GOT TO CHECK IN THEY TOLD US THEY WERE RENOVATION SOME ROOMS AND ALL THEY HAVE FOR US WAS A ROOM PARTIALLY READY. THEY WERE NAILS ON THE FLOOR, UNFINISHED CLOSET, UNCOMFORTABLE TO SLEEP 3 ON A KING BED WHEN WE ASKED FOR TWO DOUBLE BEDS. IT WAS PASS MIDNIGHT WHEN WE ARRIVE SO DECIDED TO STAY ANYWAY.
Business response:
Ana, thank you for taking the time to review your stay. I am very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my housekeeping team to ensure that this is not repeated again. I hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.