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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uncomfortable interaction with staff When I arrived to the hotel the other evening, I walked into a verbal altercation between two guests and two staff members(shift manager and security guard) . The staff did not have ID badges and were unequipt to deal appropriately with the conflict; shouting at customers, blaming, and refusing to give their information at first. They said there was no other manager to contact at that time. I followed up with Ravi, the general manager. He explained that he had stepped in after the incide... read more
Business response:
Lisa, thank you for your review. I am pleased to know you liked our service, but I truly regret the inconvenience you experienced while you were here. We hope you will consider us in the future so that we can make your next stay better. Sincerely, General Manager
Clean. Not updated. In bad repair.
Business response:
Thank you for your feedback. I was disheartened to read that we did not live up to your expectations, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. I hope you will accept my apology and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Wifi was very slow, no breakfast, and room had a fishy odor
Business response:
Please accept my apologies for the issues you experienced during your stay. It is never our intention to let you down on your expectations, so I regret the inconvenience you had. I have shared your concerns with the respective teams to ensure our future guests do not encounter the same. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
Really bad compared to other typical extended stay Overall, not worth the price. Multiple issues - Loud noises all night, where people sitting outside talking loudly. Additionally, Loud bang + sex started next door early morning. I understand hotel may not have much control on this part as every occupant is different, but still noises could easily be controlled. - Expedia miscommunicated breakfast. Breakfast only had a muffins, biscuit, and coffee. I won't even call it a breakfast. - Room only had shampoo + soap. No other it... read more
Business response:
Saag, we are very sorry your were not able to experience a quiet, and relaxing stay and were unhappy with the lack of in-room amenities. We know how important it is to start your day off right with a good breakfast, so we apologize the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your feedback is valuable to us as it will help us when planning future enhancements. We hope you will allow us an opportunity to serve you again. Sincerely, General Manager
COCKROACHES! I killed about 20 cockroaches in my room over a 3 night stay. Others unfortunately got away. I approached the front desk staff and they said maintenance would look into it, but I don't think they ever did. I have pictures of the roaches to prove it. Besides the cockroaches which are disgusting themselves - my bed was horrible. The bed is a pillow top, but had been flipped so the pillow top was facing down towards the box spring and the bottom - hard part of the mattress was facing up. I will never book an Exte... read more
Business response:
I apologize for the disappointing stay you had with us. We are committed to providing clean accommodations, so we regret the inconvenience. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to my attention. I am also working with my housekeeping staff to make sure all procedures are being followed. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
NOT Clean when finally getting to my room, after a long and consuming day..There was hair on the pillows, and when pulling the sheets back found the linen had not been changed., night stand had spilt liquid on it.The Bed Was Made.. so back to the registry., no big deal for management.. a new room, clean bedding,, crumbs on the floor near the bed, to tired to make a fuss... I stay at the extended stay in Reno, BIG Difference,,, Will not be returning to the one in San Jose
Business response:
Leonard, please accept my apologies for the cleanliness issue in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a room should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, it helps us get better. Sincerely, General Manager
Good location Dirty bathroom with hair in bathtub. The receptionist was no where to be seen for 10 mins all that was on the desk a sign saying he was away and to press 0 to call him. I pressed 0 and no one came when he did come he looked annoyed and gave me sorry only after complained all he said is he forgot to take the portable phone that's why he had no idea I was there
Business response:
Thank you for evaluating your visit with us. Please accept my apologies for the unpleasant experience you had at our front desk and for the behavior of our employee. I will share your concerns with my team in an effort to improve our future guest experiences. Please know this is not usual for us, and we hope you will give us another chance to provide you with an excellent service you deserved. Sincerely, General Manager
Unclean and uncomfortable. Very nice hotel staff though.
Business response:
Thank you for taking the time to review your visit to our hotel. Although you liked our associates, we apologize your suite was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously and have shared your concern with our housekeeping department to take corrective action immediately. We hope that you will consider giving us another opportunity to serve you with the better experience. Sincerely, General Manager
WOULD N OT RECOMMEND TO A DOG I WAS CHARGED 2 TIMES FOR THE SAME UGLY ROOM, WOULDN"T RECOMMEND THIS PLACE TO A DOG
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.