Extended Stay America - San Jose - Downtown

Anonymous 

on Expedia

8 years ago

Helpful staff, dirty room The service helped with the dirty and bloody sheets, bugs on the sheets and was able to provide clean sheets. There was also no more queens left non smoking because it was overbooked, they gave me the last king non smoking thankfully. The bathroom had shaved hair on the sink too. 

mo 

on Expedia

8 years ago

Guy tried charging my card when i had already paye Check in sucks with the inexperienced. ..not his fault though 

Anonymous 

on Expedia

8 years ago

Disappointing Noisy, no glass for drinking water, no lotion, no conditioner, run down. 

Byron 

on Expedia

8 years ago

Nice hotel bad quality control Memorable in a bad way. Had to wash my own dishes, booked the hotel so I could cook. Did not know I would also be an employee as well. 

Anonymous 

on Expedia

8 years ago

Not worth it Booked this hotel to save $ outside of the downtown area. The room was not cleaned very well - smudges all over the closet mirrored doors, spray marks on the headboard (hopefully from cleaning the wooden frame), crusty food on the stove burners. The doors slam shut, and wooden floors make for very noisy neighbors. Wifi connection was terrible. The mattress and pillows were extremely uncomfortable. Would not stay here again. 

Jacqueline 

on Expedia

8 years ago

The tv didn't work. Wouldn't turn on for some reason and when I tried to call lobby, the call wouldn't connect. Couldn't help but think the phone didn't work as well. Other then that, the room was nice. 

Mitchell 

on Expedia

8 years ago

Standard local area pricing for poor service. I had check in at 3:30 p.m. Got a room and the Refrigerator didn't work. I notified the front desk. I was told me at 4:30, they would contact me and I would be able to switch rooms. The front desk never contact me at 4:30. There is no ice machine, not enough towels in the room, there was only two for two of use. I asked for more and was told I would have to exchange the two I had for new ones. T.V. selection sucked. WiFi was slow had to connect laptop to my phone in order to get ... read more

Anonymous 

on Expedia

8 years ago

Terrible experience Staff was rude, rooms not ready on time, could not get kitchen supplies or eve a pillow. Renovations started in midedle of stay without any notice - 8am noise started - really bad experience. 

Jingyi 

on Expedia

8 years ago

STAY AWAY FROM THIS PROPERTY Poor management. Took me 3 hours to check-in. There are absolutely no service during the stay. Some time, they don't even bother change the sheets between customers.