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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Least satisfied stay ever The front desk lady was terribly rude and unkind. Bed sheets and blankets were badly stained and no housekeeping done during my stay. No compliment water was provided. I just wouldn't recommend this hotel to absolutely anyone.
Business response:
Dohyung, I'm extremely concerned to read your comments and apologize for our staff member being rude to you. Also, please accept my apology for not sharing about our housekeeping policy with you during your check-in. Please know, in order to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, offering minimal intrusion to their home-like stay. However, we are always happy to provide housekeeping at your request for a minimal fee. Also, fresh linens and ... read more
Infestation they gave us room 302 that had bad bugs we checked Ravi the manager is very rude - we booked this hotel because they said it had kitchen - when said to Ravie stove doesn't his response to me was what you want me to do , I said provide me with a working stove than he insulted me by saying who goes on vacation to cook my response to him was why do you have a hotel if you don't want gust to cook? hotel advertised to serve breakfast, its only prepackaged muffin -and if you are not there early enough good luck getting... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Thank you for choosing to stay at our hotel. We are sorry for your unpleasant experience and hope we will have another occasion to meet your expectations and provide you with the outstanding service you should always expect from us. Sincerely, General Manager
Hotel in need of remodeling. Toilet in room would not flush properly; had to immediately ask for someone to come to the room to fix it. Shower dripped heavily all night, even when completely off. T.V. remote did not work, there was no clock anywhere in the room and no tissue anywhere in the room. Was only staying there the one night, so there was no need to change rooms, which they did offer.
Business response:
Thank you for your candid review. Please accept my apologies for the difficulties you experienced in your room. I truly regret the inconvenience it caused and have shared your concerns with my maintenance team to ensure quick review and actions. We truly hope to have another opportunity so that we can provide you with better stay in the future. Sincerely, General Manager
This hotel was dirty and not accommodating I booked this hotel because I thought it was convenient to the location of our plans this weekend. When I checked in I realized the hotel preference we choose was not available. I was told by the hotel it was Expedia's fault. Since it was too late to go to another hotel, we stayed. The hotel was also going through renovations. I wasn't aware of this beforehand. The hallways were filthy and there were visible holes and dust everywhere and it was just dirty. Our room looked like no on... read more
Business response:
Thank you for your review. Please accept my apologies for the issues you encountered and that inconvenience it caused during your stay. Our top goal is to provide every guest with a memorable experience, but I regret falling short to this. I have shared your comments with my housekeeping team to ensure we this does not happen again. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Will not stay again. Pulled the sheets and there was body hair on the bed. Bathroom was not very clean. Stains on the towels. Water leak patch on the ceiling that looked like it was ready to pop. The floor in the kitchen was not leveled.
Business response:
We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We have shared your feedback with my housekeeping and maintenance team to take corrective actions immediately. We hope you give us the opportunity in the future to provide you with a much better visit you deserve. Sincerely, General Manager
Uncomfortable interaction with staff When I arrived to the hotel the other evening, I walked into a verbal altercation between two guests and two staff members(shift manager and security guard) . The staff did not have ID badges and were unequipt to deal appropriately with the conflict; shouting at customers, blaming, and refusing to give their information at first. They said there was no other manager to contact at that time. I followed up with Ravi, the general manager. He explained that he had stepped in after the incide... read more
Business response:
Lisa, thank you for your review. I am pleased to know you liked our service, but I truly regret the inconvenience you experienced while you were here. We hope you will consider us in the future so that we can make your next stay better. Sincerely, General Manager
Clean. Not updated. In bad repair.
Business response:
Thank you for your feedback. I was disheartened to read that we did not live up to your expectations, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. I hope you will accept my apology and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Wifi was very slow, no breakfast, and room had a fishy odor
Business response:
Please accept my apologies for the issues you experienced during your stay. It is never our intention to let you down on your expectations, so I regret the inconvenience you had. I have shared your concerns with the respective teams to ensure our future guests do not encounter the same. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.