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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
夜中になぜか？他人がドアのロックを開けた。２階と３階を間違えたと言っていたが、何故ドアが開いたか？疑問。翌日、ドアが自動で閉まらない状況になってた。対応はして頂いたが、仕事の関係上、ドアの対応前に外出をした。セキュリティ上非常に不安であった。
Business response:
Let me start by offering my sincere apologies for the issue you experienced while staying with us. We take the safety and security of all of our guests very seriously and have policies and procedures in place to ensure those. I have discussed your comments with my team to make an immediate review of our current policies and take corrective action. Thanks for letting us know, we hope to welcome you back soon. Sincerely, General Manager
Smokers rejoice Location is ok. It's close to a light rail station. Check in took a while. I waited about 5 mins before I saw a small sign that said dial 0 for help. It then took another 3-5 mins for someone to come up. Room and hallways smelled of cigarette smoke. I ended up bringing a deodorizer from work to leave in the room. There was garbage under the bed and cigarette ashes on the floor next to the bed. I left a note in the room with my email just to see how long it stays there before the next guest finds it. I'm sure ... read more
Business response:
Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, General Manager
Room had not be cleaned and we had to be moved to another room.
Business response:
Thank you for taking time to review your visit to our hotel. I am truly sorry your room [or suite] was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and I am sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. I hope you will consider giving us a s... read more
Would not stay here again!! The hotel had a strong smell, us and some friends had separate rooms both smelled of cigarette smoke. They had left dirty sheets on hide a beds. Garbage under hide a beds. Local area is not the best. Would not stay here again! The breakfast was coffee, granola bars, and muffins
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us ... read more
Too bad Too bad service on staff. I had to wait too long time to check in and check out.
Business response:
Thank you for being our valued guest and for taking time to share your experience with others. We are truly sorry for not meeting your expectations at check-in. We strive to provide clean, comfortable accommodations, and attentive service, and we apologize this was not your experience. However, guest feedback is the best tool we have in addressing opportunities that prevent us from reaching our goal. Your comments will be shared in an effort to improve the overall guest experience. We hope you will give us another chance to ... read more
Worst experience The worst experience I have ever had in a hotel. Motel 6 much better than that crap.
Business response:
Thank you for being our recent guest and for sharing a review. We apologize for not meeting your expectations and hope to have the opportunity to better serve you in the future. Sincerely, General Manager
Skip this place. Check in was painfully slow, then I was assigned a room that was occupied. Room was not clean, bed and bedding was old. Said there was free breakfast but it was granola bars and individually wrapped muffins, no cream for coffee other than the sweetened flavored creamers.
Business response:
I sincerely apologize for the less than satisfactory aspects of your stay. We strive to provide exceptional service, along with clean and fresh suites. I will follow up with the appropriate departments to ensure we are doing all we can to provide our guests with a quality stay. Thank you for your feedback, and we look forward to your next visit. General Manager
Room had use dirty towels with dirty bathroom Room was absolutely disgusting. There was a messy bed dirty dishes and not to mention that there was towels on the floor that were already used in the bathtub was dirty with pubic hair in it and it was just totally all in all disgusting and the manager was very rude to
Business response:
Please accept my apology for the situation you outline in your review. It is clear that our staff made an error and assigned you to a suite which was not guest ready. I am sorry for any inconvenience this may have caused. We have procedures in place so this does not happen, unfortunately mistakes do happen occasionally. I hope you will consider this an isolated incident and will come back to have a pleasurable stay with us. Sincerely, General Manager
Business response:
Our goal is to go the extra mile to satisfy our guests during their visit to our hotel. We truly regret not being able to meet your expectations and you did not enjoy your overall stay. We hope to have another chance to have you back as our guest. Thank you for your feedback. General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.