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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really bad compared to other typical extended stay Overall, not worth the price. Multiple issues - Loud noises all night, where people sitting outside talking loudly. Additionally, Loud bang + sex started next door early morning. I understand hotel may not have much control on this part as every occupant is different, but still noises could easily be controlled. - Expedia miscommunicated breakfast. Breakfast only had a muffins, biscuit, and coffee. I won't even call it a breakfast. - Room only had shampoo + soap. No other it... read more
Business response:
Saag, we are very sorry your were not able to experience a quiet, and relaxing stay and were unhappy with the lack of in-room amenities. We know how important it is to start your day off right with a good breakfast, so we apologize the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your feedback is valuable to us as it will help us when planning future enhancements. We hope you will allow us an opportunity to serve you again. Sincerely, General Manager
COCKROACHES! I killed about 20 cockroaches in my room over a 3 night stay. Others unfortunately got away. I approached the front desk staff and they said maintenance would look into it, but I don't think they ever did. I have pictures of the roaches to prove it. Besides the cockroaches which are disgusting themselves - my bed was horrible. The bed is a pillow top, but had been flipped so the pillow top was facing down towards the box spring and the bottom - hard part of the mattress was facing up. I will never book an Exte... read more
Business response:
I apologize for the disappointing stay you had with us. We are committed to providing clean accommodations, so we regret the inconvenience. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to my attention. I am also working with my housekeeping staff to make sure all procedures are being followed. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
NOT Clean when finally getting to my room, after a long and consuming day..There was hair on the pillows, and when pulling the sheets back found the linen had not been changed., night stand had spilt liquid on it.The Bed Was Made.. so back to the registry., no big deal for management.. a new room, clean bedding,, crumbs on the floor near the bed, to tired to make a fuss... I stay at the extended stay in Reno, BIG Difference,,, Will not be returning to the one in San Jose
Business response:
Leonard, please accept my apologies for the cleanliness issue in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a room should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, it helps us get better. Sincerely, General Manager
Good location Dirty bathroom with hair in bathtub. The receptionist was no where to be seen for 10 mins all that was on the desk a sign saying he was away and to press 0 to call him. I pressed 0 and no one came when he did come he looked annoyed and gave me sorry only after complained all he said is he forgot to take the portable phone that's why he had no idea I was there
Business response:
Thank you for evaluating your visit with us. Please accept my apologies for the unpleasant experience you had at our front desk and for the behavior of our employee. I will share your concerns with my team in an effort to improve our future guest experiences. Please know this is not usual for us, and we hope you will give us another chance to provide you with an excellent service you deserved. Sincerely, General Manager
Unclean and uncomfortable. Very nice hotel staff though.
Business response:
Thank you for taking the time to review your visit to our hotel. Although you liked our associates, we apologize your suite was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously and have shared your concern with our housekeeping department to take corrective action immediately. We hope that you will consider giving us another opportunity to serve you with the better experience. Sincerely, General Manager
WOULD N OT RECOMMEND TO A DOG I WAS CHARGED 2 TIMES FOR THE SAME UGLY ROOM, WOULDN"T RECOMMEND THIS PLACE TO A DOG
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
夜中になぜか？他人がドアのロックを開けた。２階と３階を間違えたと言っていたが、何故ドアが開いたか？疑問。翌日、ドアが自動で閉まらない状況になってた。対応はして頂いたが、仕事の関係上、ドアの対応前に外出をした。セキュリティ上非常に不安であった。
Business response:
Let me start by offering my sincere apologies for the issue you experienced while staying with us. We take the safety and security of all of our guests very seriously and have policies and procedures in place to ensure those. I have discussed your comments with my team to make an immediate review of our current policies and take corrective action. Thanks for letting us know, we hope to welcome you back soon. Sincerely, General Manager
Smokers rejoice Location is ok. It's close to a light rail station. Check in took a while. I waited about 5 mins before I saw a small sign that said dial 0 for help. It then took another 3-5 mins for someone to come up. Room and hallways smelled of cigarette smoke. I ended up bringing a deodorizer from work to leave in the room. There was garbage under the bed and cigarette ashes on the floor next to the bed. I left a note in the room with my email just to see how long it stays there before the next guest finds it. I'm sure ... read more
Business response:
Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, General Manager
Room had not be cleaned and we had to be moved to another room.
Business response:
Thank you for taking time to review your visit to our hotel. I am truly sorry your room [or suite] was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and I am sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. I hope you will consider giving us a s... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.