Extended Stay America - San Jose - Downtown

Beatrice 

on Expedia

8 years ago

Never Again They gave away our 2 queen room and gave us 1 king which meant our son had to sleep on the floor. All hotels in the area were booked for a conference so we were stuck. They had no roll-aways (against fire code?). They had no extra blankets, sheets or bedspreads so our son slept on towels. On the 3rd day when we once again asked for any sort of extra bedding, Juliet was very kind and brought out brand new bedding that was still in plastic. The room is only cleaned 1 day per week but they didn't tell us this when w... read more

William 

on Expedia

8 years ago

Staff was challenged to get people checked in. I had to take a smoking room, and was told it wasn't their fault, even through my reservation clearly stated NON-Smoking room. 

MIKE 

on Expedia

8 years ago

Try next door Front desk personnel very friendly and helpful. They held my bag beginning early on the day I arrived and beyond checkout time on the day I left. It was a busy weekend and I witnessed the staff work diligently to satisfy the request of each customer and they called or arrived at the front desk. The facility itself however, was lacking. The building and room felt old and run down but the room was clean otherwise. The refrigerator and micro worked great but there was no silverware or plates. No maid service. The... read more

Anonymous 

on Expedia

8 years ago

Disappointing The room was not so clean, there were insects and they had room service only once a week. 

Jillian 

on Expedia

8 years ago

This place is terrible. I never leave bad reviews This hotel sucks. I never leave bad reviews but i had to go to the front desk to get dishes and pots and pans and the only reason anyone would get this hotel is the kitchen. We were told they don't provide housekeeping. They didn't clean the room at all while we were there and they wouldn't give us fresh towels for 4 days. They acted like it was our fault That the hotel was full. Black slime on the wall. Just gross. It was rediculous. I would never stay here again. 

Hamza Yahya 

on Expedia

8 years ago

Awful experience Hotel is old and smelly and I dont recommend this hotel to any one. You have other good options within the same area wand it was a mistake that I did not invest more money for other option 

Muntis 

on Expedia

8 years ago

worst hotel ever!!!! just rats missing... 

Anonymous 

on Expedia

8 years ago

Dirty Hotel No A/C, filthy telephone, smell like grease. Common Areas were filthy. I had to leave 20 minutes after I checked in. 

Chris 

on Expedia

8 years ago

Needed updating Wasn't very comfortable, needs updating. I was expecting more for the price. This couch was on the corner, on the street, the entire time I stayed there.