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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay here again!! The hotel had a strong smell, us and some friends had separate rooms both smelled of cigarette smoke. They had left dirty sheets on hide a beds. Garbage under hide a beds. Local area is not the best. Would not stay here again! The breakfast was coffee, granola bars, and muffins
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us ... read more
Too bad Too bad service on staff. I had to wait too long time to check in and check out.
Business response:
Thank you for being our valued guest and for taking time to share your experience with others. We are truly sorry for not meeting your expectations at check-in. We strive to provide clean, comfortable accommodations, and attentive service, and we apologize this was not your experience. However, guest feedback is the best tool we have in addressing opportunities that prevent us from reaching our goal. Your comments will be shared in an effort to improve the overall guest experience. We hope you will give us another chance to ... read more
Worst experience The worst experience I have ever had in a hotel. Motel 6 much better than that crap.
Business response:
Thank you for being our recent guest and for sharing a review. We apologize for not meeting your expectations and hope to have the opportunity to better serve you in the future. Sincerely, General Manager
Skip this place. Check in was painfully slow, then I was assigned a room that was occupied. Room was not clean, bed and bedding was old. Said there was free breakfast but it was granola bars and individually wrapped muffins, no cream for coffee other than the sweetened flavored creamers.
Business response:
I sincerely apologize for the less than satisfactory aspects of your stay. We strive to provide exceptional service, along with clean and fresh suites. I will follow up with the appropriate departments to ensure we are doing all we can to provide our guests with a quality stay. Thank you for your feedback, and we look forward to your next visit. General Manager
Room had use dirty towels with dirty bathroom Room was absolutely disgusting. There was a messy bed dirty dishes and not to mention that there was towels on the floor that were already used in the bathtub was dirty with pubic hair in it and it was just totally all in all disgusting and the manager was very rude to
Business response:
Please accept my apology for the situation you outline in your review. It is clear that our staff made an error and assigned you to a suite which was not guest ready. I am sorry for any inconvenience this may have caused. We have procedures in place so this does not happen, unfortunately mistakes do happen occasionally. I hope you will consider this an isolated incident and will come back to have a pleasurable stay with us. Sincerely, General Manager
Business response:
Our goal is to go the extra mile to satisfy our guests during their visit to our hotel. We truly regret not being able to meet your expectations and you did not enjoy your overall stay. We hope to have another chance to have you back as our guest. Thank you for your feedback. General Manager
Business response:
It seems we missed many opportunities to make your stay great and for that we sincerely apologize. Thank you for your review, and we do hope that you will consider staying with us again so that we may renew your trust in us. General Manager
Bad hotal to stay The room and the halways were stinky for non-smoking room. The sofa bed was uncomfortable the kids had hard time to sleep in it, also there was a lot of trash on and under the sofa bed. The breakfast they provide was not that great. The next day tried to canel the resvation however, they said no money back so I had to stay for the duration.
Business response:
Lia, It's disappointing to learn that we missed the mark on ensuring your complete satisfaction. We value your feedback as it helps us to improve the experience for our future guests. Thank you, and we do hope to have the opportunity to welcome you back so that we may restore your confidence in our hotel. General Manager
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.