This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again They gave away our 2 queen room and gave us 1 king which meant our son had to sleep on the floor. All hotels in the area were booked for a conference so we were stuck. They had no roll-aways (against fire code?). They had no extra blankets, sheets or bedspreads so our son slept on towels. On the 3rd day when we once again asked for any sort of extra bedding, Juliet was very kind and brought out brand new bedding that was still in plastic. The room is only cleaned 1 day per week but they didn't tell us this when w... read more
Business response:
Beatrice, thank you for posting your review. Your feedback is a reminder for us that we need to be more consistent in communicating with our guests during check in. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We apologize for not meeting your expectations and hope you will give us another opportunity to provide you with a better experience when you are in this area again. Sin... read more
Staff was challenged to get people checked in. I had to take a smoking room, and was told it wasn't their fault, even through my reservation clearly stated NON-Smoking room.
Business response:
Thank you for posting a review of your stay. We apologize for the difficulty with your check-in and for not being able to honor your request for a non-smoking room. We can offer no excuse for this error, and are sorry for the inconvenience and frustration this caused. We appreciate you choosing our hotel and hope you will come back again for a much better experience. SIncerely, General Manager
Try next door Front desk personnel very friendly and helpful. They held my bag beginning early on the day I arrived and beyond checkout time on the day I left. It was a busy weekend and I witnessed the staff work diligently to satisfy the request of each customer and they called or arrived at the front desk. The facility itself however, was lacking. The building and room felt old and run down but the room was clean otherwise. The refrigerator and micro worked great but there was no silverware or plates. No maid service. The... read more
Business response:
Although you found our staff to be friendly and helpful, it seems we missed the mark on providing you with the high quality comfort we strive to provide. Your feedback is greatly appreciated and we will use it to better our hotel for future guests. It is our hope you will consider another stay in the future so we may provide you with the stay you deserve. Thank you for your review. General Manager
Disappointing The room was not so clean, there were insects and they had room service only once a week.
Business response:
We never want our guests to leave having a disappointing stay with us. We work hard to provide clean, fresh accommodations for our guests along with friendly and helpful service. We apologize we did not deliver upon our goals. Another opportunity to meet your expectations would be appreciated. Thank you, General Manager
This place is terrible. I never leave bad reviews This hotel sucks. I never leave bad reviews but i had to go to the front desk to get dishes and pots and pans and the only reason anyone would get this hotel is the kitchen. We were told they don't provide housekeeping. They didn't clean the room at all while we were there and they wouldn't give us fresh towels for 4 days. They acted like it was our fault That the hotel was full. Black slime on the wall. Just gross. It was rediculous. I would never stay here again.
Business response:
Please accept my apologies for the less than perfect circumstances of your recent stay. Our intentions are to provide you with only the finest in service and comfortable accommodations. We will verify the information on our website to be sure it is current and accurate. Our staff failed to inform you of our weekly housekeeping service and towel exchange program which led to the negative impact on your stay. I apologize for any inconvenience. Thank you for letting us know so we can implement better processes so we can improve... read more
Awful experience Hotel is old and smelly and I dont recommend this hotel to any one. You have other good options within the same area wand it was a mistake that I did not invest more money for other option
Business response:
Although our location was perfect for your needs, we apologize you did not have an overall great experience and you left dissatisfied. We appreciate your comments and will work to correct the deficiencies you identified so your next stay will be better. Thank you, General Manager
worst hotel ever!!!! just rats missing...
Business response:
Thank you for taking the time to review your stay with us. Our staff strives to make every guests' stay a great one, but unfortunately we did not get it right during your stay with us. I do hope that you will give us a try again in the future so that we may show you the level of hospitality that you have come to expect from our hotel. General Manager
Dirty Hotel No A/C, filthy telephone, smell like grease. Common Areas were filthy. I had to leave 20 minutes after I checked in.
Business response:
Thank you for taking time to review your stay as your comments are very important to us. I am sorry to hear your first impression of our hotel was not a great one as we want everyone to enjoy their stay with us. Your comments will be shared among our staff in order to help us improve. Again, we appreciate your feedback and hope that you will consider giving us another try in the future. General Manager
Needed updating Wasn't very comfortable, needs updating. I was expecting more for the price. This couch was on the corner, on the street, the entire time I stayed there.
Business response:
We agree there are areas of our hotel which need updating. We are in conversation with our brand leadership regarding such future upgrades. We appreciate your feedback and hope for another chance to exceed your expectations. General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,334 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.