This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing The room was not so clean, there were insects and they had room service only once a week.
Business response:
We never want our guests to leave having a disappointing stay with us. We work hard to provide clean, fresh accommodations for our guests along with friendly and helpful service. We apologize we did not deliver upon our goals. Another opportunity to meet your expectations would be appreciated. Thank you, General Manager
This place is terrible. I never leave bad reviews This hotel sucks. I never leave bad reviews but i had to go to the front desk to get dishes and pots and pans and the only reason anyone would get this hotel is the kitchen. We were told they don't provide housekeeping. They didn't clean the room at all while we were there and they wouldn't give us fresh towels for 4 days. They acted like it was our fault That the hotel was full. Black slime on the wall. Just gross. It was rediculous. I would never stay here again.
Business response:
Please accept my apologies for the less than perfect circumstances of your recent stay. Our intentions are to provide you with only the finest in service and comfortable accommodations. We will verify the information on our website to be sure it is current and accurate. Our staff failed to inform you of our weekly housekeeping service and towel exchange program which led to the negative impact on your stay. I apologize for any inconvenience. Thank you for letting us know so we can implement better processes so we can improve... read more
Awful experience Hotel is old and smelly and I dont recommend this hotel to any one. You have other good options within the same area wand it was a mistake that I did not invest more money for other option
Business response:
Although our location was perfect for your needs, we apologize you did not have an overall great experience and you left dissatisfied. We appreciate your comments and will work to correct the deficiencies you identified so your next stay will be better. Thank you, General Manager
worst hotel ever!!!! just rats missing...
Business response:
Thank you for taking the time to review your stay with us. Our staff strives to make every guests' stay a great one, but unfortunately we did not get it right during your stay with us. I do hope that you will give us a try again in the future so that we may show you the level of hospitality that you have come to expect from our hotel. General Manager
Dirty Hotel No A/C, filthy telephone, smell like grease. Common Areas were filthy. I had to leave 20 minutes after I checked in.
Business response:
Thank you for taking time to review your stay as your comments are very important to us. I am sorry to hear your first impression of our hotel was not a great one as we want everyone to enjoy their stay with us. Your comments will be shared among our staff in order to help us improve. Again, we appreciate your feedback and hope that you will consider giving us another try in the future. General Manager
Needed updating Wasn't very comfortable, needs updating. I was expecting more for the price. This couch was on the corner, on the street, the entire time I stayed there.
Business response:
We agree there are areas of our hotel which need updating. We are in conversation with our brand leadership regarding such future upgrades. We appreciate your feedback and hope for another chance to exceed your expectations. General Manager
Bad sleep with poor/old mattress Very slow internet Grab and go (run) breakfast is ridiculous... Nobody at desk at 11pm (deeply sleeping in one room...) Price is expensive for such overall quality
Business response:
The complete satisfaction of our guests is our goal. We are sorry we did not meet your expectations in several areas. We hope you will select our hotel again when you are in the San Jose area so we can have the opportunity to impress at every level. General Manager
A quick and inexpensive night's sleep It was okay for a nights sleep. I arrived at midnight and had a flight st 8am, so I checkout at 6:30. the bed was not comfortable but it was okay for the night.
Business response:
Guest feedback is important to us to better our hotel, and we appreciate your comments. It's nice to hear that your overall stay worked well for your travels, but we do wish that you were fully satisfied in all aspects of your visit. It's our hope that we can welcome you back the next time you are in town. General Manager
The room smell like cigarette smoke I originally booked it for a non-smoking.. The only good thing I can really say is Lilly front desk with understanding and helpful
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. Lily will be thrilled to know her efforts have a positive impact. We value feedback such as this and we invite you to come stay with us again. General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.