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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hall ways smells dirty bugs were in the room..I would like a refund or complimentary night
Business response:
Thank you for being our guest and for taking time to share a review of your visit. Please accept my sincere apology if your stay was anything less than spectacular and I would like to discuss your experience in further detail. Because of the anonymity of your review, I do not have sufficient information to reach out to you. The hotel can provide my information and I look forward to providing a satisfactory resolution to your concern. Sincerely, Allen Anderson Multi-Unit Manager San Jose Airport / San Jose Downtown
Reasonable - lower price but services poor Reasonable, but could be better.
Business response:
Thank you so much for your feedback. I am very sorry you were not happy with our hotel staff. I am working with my entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Noisy run down motel My room was very noisy from an air handling system that ran in the hallway outside my room. My key did not work two days, locking me out of my room. There is no one in the office until 7am, so I had to wait for someone to show up. They don't make up your room if you stay less than five days. The room was in need of a significant upgrade.
Business response:
Thank you for taking the time to review your stay with us. Our staff strives to make every guests' stay a great one, but unfortunately we did not get it right during your stay with us. I do hope that you will give us a try again in the future so that we may show you the level of hospitality that you have come to expect from our hotel. General Manager
Helpful staff, dirty room The service helped with the dirty and bloody sheets, bugs on the sheets and was able to provide clean sheets. There was also no more queens left non smoking because it was overbooked, they gave me the last king non smoking thankfully. The bathroom had shaved hair on the sink too.
Business response:
We sincerely apologize for the less than clean suite you experienced upon your arrival. We have checklists and protocols to follow so we will provide our guests with clean and fresh accommodations. We will verify where we made errors so we do not repeat for our future guests. Thank you for sharing your feedback, and please know your next stay with us will be top notch. General Manager
Guy tried charging my card when i had already paye Check in sucks with the inexperienced. ..not his fault though
Business response:
Please accept my apology for the unintentional error from our desk staff member. We are sorry your poor check in experience overshadowed your overall great stay with us. We do hope you will give us another try to regain your confidence. Thank you for your feedback. General Manager
Disappointing Noisy, no glass for drinking water, no lotion, no conditioner, run down.
Business response:
Thank you for being our valued guest and for posting your remarks online.I am sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests stayingseven or more nights, we dohave items such as afully equipped kitchen, complimentary grab-and-go breakfastand a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them. We do our best to ... read more
Nice hotel bad quality control Memorable in a bad way. Had to wash my own dishes, booked the hotel so I could cook. Did not know I would also be an employee as well.
Business response:
Byron, please accept my apology for the lack of detail by our housekeeping and inspection teams. I am sorry for the oversight of your dishware kit, and that the items were not as clean as they should have been. We will have additional inspections conducted by our teams to ensure our guests are receiving clean kits. Thank you for bringing this to our attention so we can improve. General Manager
Not worth it Booked this hotel to save $ outside of the downtown area. The room was not cleaned very well - smudges all over the closet mirrored doors, spray marks on the headboard (hopefully from cleaning the wooden frame), crusty food on the stove burners. The doors slam shut, and wooden floors make for very noisy neighbors. Wifi connection was terrible. The mattress and pillows were extremely uncomfortable. Would not stay here again.
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing the areas of your stay where you feel more of our attention is needed, such as our cleanliness; we really do value feedback such as this. We hope the remainder of your trip was enjoyable and thank you for taking a moment to post your review.
The tv didn't work. Wouldn't turn on for some reason and when I tried to call lobby, the call wouldn't connect. Couldn't help but think the phone didn't work as well. Other then that, the room was nice.
Business response:
Thank you for letting us know about your stay with us. We apologize there were issues with your suite and we were unable to correct them to your satisfaction prior to your departure. It is good to know that otherwise you had a positive stay experience and we hope to see you again soon. General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.