Extended Stay America - San Jose - Downtown

traveler 

on Expedia

9 years ago

worst hotel ever No towels, expected to go to front desk for towels, rooms smelled, front desk no service till after 7:00 AM 

Peter 

on Expedia

9 years ago

Filthy room Toilet w used toilet paper and fecal stains; someone's leftovers in fridge, used tissues in trash, potato chips on floor. 

C Duarte 

on Expedia

9 years ago

Room was not made, nor cleaned. There was not trashcan in the room, breakfast very simple, coffee, muffin or cereal bars. 

Jayme 

on Expedia

9 years ago

Booked this hotel last minute for a concert at Levi Stadium. The door handle to the bathroom was broken and the door did not close all the way. Both queen bed comforters were spotted with black stains. When we got back to the room after the concert we found ants everywhere! The walls, the desk, in our beds. We checked out/left around 1am and made the 2 hour drive home. I'm still waiting for a refund. 

William 

on Expedia

9 years ago

Dirty/Terrible Service Don't stay here. The room was dirty. Not normal dirty, it was like it wasn't cleaned from the last person. There was a CONDOM wrapper on the floor and clumps of hair all over the room. When I tried to get a refund, the manager was never around to speak to so I had to chase him for almost a week. Also would not refund the full amount, maybe they needed the money to persuade the cleaning staff to do their job. 

low quality 

on Expedia

9 years ago

Extended Stay America When I arrived I was told my King size non smoking room was unavailable and was given a Queen size smoking room instead. The room was poor quality and the bathroom door had a hole in it that had not been repaired. 

Anonymous 

on Expedia

9 years ago

Extended Stay but No Services Got to the Extended Stay hotel with my family of 4 at 10 pm. We were looking forward to eating the food we had brought with us but there was absolutely no kitchenware - not even a glass to drink water. The reception said everything was being washed and we could not get anything till the next day. Expected a hot breakfast but was told the next day they only have coffee and pastries - what a ripoff as I had paid a premium for this place. Never again. 

David 

on Expedia

9 years ago

Not really a Hotel This company is more of an apartment than a hotel. After day 1 I called requesting maid service and I was informed they only come once a week. I called and asked for additional towels and was told I had to get them from the front desk. When I went to the front desk, I was told that no one had done the laundry and I would have to come back. I called for bedding for the sofa sleeper when my wife and daughter got to town and was told I had to come to the desk to get the bedding, of which they had no fitted sh... read more