This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Most Horrible Motel Ever I arrived a few hours after check in time and the room was still being "cleaned." There were no towels, soap, nothing. I told the desk clerk that I had to leave but would be back so as long as there were towels when I came back that was fine. There were no towels and the night clerk told me that was my tough luck, the room was filthy, the AC didn't work. I had to check out. I'm currently waiting for me refund.
Business response:
Thank you for taking the time to leave feedback. We are sorry you encountered some issues with your guest suite and front desk at time of check in. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when a request is made, and our housekeeping staff delivers outstanding service so hearing that your room was filthy is concerning to us. We have shared your feedback with our housekeeping team as well as our front desk team, and will use this as a training opportunity to improve our service del... read more
Ok for longer stays but not great Property is a bit run down, peeling paint and my roomed a bed smell. But for longer stays it had rooms set up more like a small studio apartment.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel did not live up to your overall expectations. It is true our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. We can do better. Thank you again for staying with us and we hope to welcome you back soon for a much improved experience. Sincerely... read more
I was very disappointed with this hotel. I checked into my first room and after resting a bit, I discovered the closet area was soaked with water. Maintenance checked it and discovered there was a problem with the toilet. The front desk agent agreed to put me in a new room, but mentioned they were overbooked so it would be difficult. I checked into my second room, and took a shower to get ready to attend a football game. After exiting the shower, I discovered the carpet next to the bed and air conditioning was also soaked. ... read more
Business response:
We apologize for the many inconveniences you experienced during your visit to our hotel. This is not the typical experience our guests have and it is disappointing that you left less than satisfied. We would greatly appreciate another opportunity to get it right and have you stay with us again. Thank you for your feedback, we have some improvements to make and will make the necessary corrections. General Manager
worst hotel ever No towels, expected to go to front desk for towels, rooms smelled, front desk no service till after 7:00 AM
Business response:
Thank you for staying with us and for your review. We are so sorry for the service issues you encountered. We do keep all linens at the front desk to make sure they remain clean. I am so very sorry for the inconveniences you encountered. We do hope the remainder of your stay was enjoyable and we hope to welcome you back for a much improved experience. Safe travels. General Manager
Filthy room Toilet w used toilet paper and fecal stains; someone's leftovers in fridge, used tissues in trash, potato chips on floor.
Business response:
Thank you for staying with us and taking time to share your thoughts. We are sorry for the cleanliness issues you experienced during your stay. Your comments will be shared with our team in an effort to elevate the overall guest experience. We hope you will return for the flawless stay you deserve. Sincerely, General Manager
Business response:
Creating a home away from home environment for our guests is one of our top priorities. Although unclear where we missed the mark for your expectations and satisfaction it is clear we need to make some improvements. Thank you for providing your rating and we would like a second chance and invite you back to be our guest. General Manager
Room was not made, nor cleaned. There was not trashcan in the room, breakfast very simple, coffee, muffin or cereal bars.
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing the areas of your stay where you feel more of our attention is needed. We value feedback such as this as it is a guiding factor to determine our future breakfast offerings. We hope the remainder of your trip was enjoyable and thank you for taking a moment to post your review. General Manager
Booked this hotel last minute for a concert at Levi Stadium. The door handle to the bathroom was broken and the door did not close all the way. Both queen bed comforters were spotted with black stains. When we got back to the room after the concert we found ants everywhere! The walls, the desk, in our beds. We checked out/left around 1am and made the 2 hour drive home. I'm still waiting for a refund.
Business response:
Thank you for staying with us and sharing your comments. Please accept our apologies for the issues you experienced with your suite. I am sorry we were not aware of this while you were here as we would have been happy to move you to a different suite. Although we have regular pest control services and will have our hotel treated to be sure this is not an issue going forward. We will follow up on your refund and will have that resolved as soon as possible. Thanks again for being our guest, and we hope you will stay with us ag... read more
Dirty/Terrible Service Don't stay here. The room was dirty. Not normal dirty, it was like it wasn't cleaned from the last person. There was a CONDOM wrapper on the floor and clumps of hair all over the room. When I tried to get a refund, the manager was never around to speak to so I had to chase him for almost a week. Also would not refund the full amount, maybe they needed the money to persuade the cleaning staff to do their job.
Business response:
We regret falling short of ensuring your complete satisfaction during your stay with us and for that we sincerely apologize. Our management team will re-emphasize our high standards of cleanliness with our housekeeping staff. It's our hope you will reconsider so we can provide you with an experience that is beyond your expectations. General Manager
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.