Extended Stay America - San Jose - Downtown

Anonymous 

on Expedia

9 years ago

DO NOT STAY HERE the location was decent, but the staff was rude and could barely speak English. My room smelled like meth and crack, to the point I even found some drug paraphernalia remnants in the room..... I had checked in after 2300 PDT, and ended up sleeping on top of the bed comforter as no way I wanted to sleep inside the sheets. I got up and left the hotel at 0600 never to return. 

Anonymous 

on Expedia

9 years ago

Worst place ever. The front desk girl was pleasant. The room appeared clean until you really started looking. People were in and out all hrs of the night. You could here everything. I do not recommend this hotel. 

Keta 

on Expedia

9 years ago

Don't do it Stay was terrible didn't get room i paid for was full of smoke 

Valerie 

on Expedia

9 years ago

Disappointing I've stayed at Extended Stays before - this one was not up to par. We arrived at 5:00 pm - 2 hours after check-in time - and there were no rooms that were ready. When we asked to use a restroom, we were told we could go down the street to Denny's and use the restrooms there. The employee then let us know that she was going to go check in with the housekeepers to see if she could find a room for us. She came back after 10 minutes, and assigned us to one of the 2 rooms that we had reserved so that we could at lea... read more

Jim 

on Expedia

9 years ago

Close to Airport Late evening check in was friendly and accommodating. Surprised that room was clean and new looking. Bathroom was well done and shower was excellent. Morning checkout crew was friendly and accommodating. Day Crew was angry, hostile and arrogant. Left the desk unattended for long periods of time. Breakfast Bar was not attended to. Ran out of cups etc. I asked for a rest room and they replied in a very arrogant tone that they had no public rest rooms. I said I was not the public, I was a guest who had checked ... read more

Anonymous 

on Expedia

9 years ago

Overprice and Underperform. To start the hotel didn't get my reservation right and gave me a one bed when a two bed was reserved. Once in the trash was overflowing and the smell was overwhelming. Bad service and bad response to request. My room was cleaned and the ac didn't work. Do not book this hotel. 

Jesse 

on Expedia

9 years ago

Worst hotel I've ever stayed in. Dirty, smelly, poorly managed. Great checkin experience but room smelled of spoiled food, staff switched us quickly. Trash all over carpets in hallways. Needs new paint everywhere and to be cleaned more often. Needed more towels (stayed in King suite and only 2 towels were provided...) when I requested more was given 2 poorly folded towels and was told that's all they had.. The grab and go breakfast bar was a joke, nothing was stocked !! Save your $$ and stay away from this place. 

Anonymous 

on Expedia

9 years ago

Loud - had room by side door and people were coming in and out till all hours of night. Bathroom door in room did not close?? Beds are hard and very noisy when moving around. 

Anonymous 

on Expedia

9 years ago

Do not stay This is by far the worse hotel I've ever stayed in. The two ladies who worked in the lobby were nice but the manager literally walked out and quit in front of everyone. The rooms were over booked. We were down graded. I ended up leaving our vacation early and going home and I still haven't been given a refund. I 10/10 DO NOT recommend this hotel.