Extended Stay America - San Jose - Downtown

Anonymous 

on Expedia

5 years ago

Worn out, dingy, disappointing. Worn out room. Walking down hallway was like an old dorm. The carpet was sticky. Kept socks on whole time. Bathroom is old, water damaged floor, toilet flushes poorly and even mirror offset from sink so you stand in between sink and toilet. Small tv with poor interface. No dishes until you ask for them. Light proof drapes but no sheet to allow light while keeping privacy. Useless “breakfast”. Just coffe and packaged small muffintiff bed. Even had a light plug broken in the socket 

Devan 

on Expedia

5 years ago

If it's the cheapest place around then it's fine. Hotel was an average place not bad or good but the worst one I have been to in a few years (I use a hotel about three times a year). No host was up front on initial walk in, the cleaning lady had to call them. We had a suite and there was nothing in there, no utensils, glasses, etc, not even paper ones or ice bucket. The bed had sheets on it and one thin blanket, there were no pillows or blankets for the pull out couch. If I didn't bring my own blankets and pillows then we wo... read more

Shih-Chen 

on Expedia

5 years ago

Disappointed stay There was cockroaches on the countertop in the kitchen!!! We asked for 2 cups, look at the picture, they can't even find 2 cups that looks the same!!!!! The coffeemaker was so dirty that we had to boil some hot water to sanitize it. But, it's broken. The water was leaking everywhere. They finally gave us a new coffeemaker...... Some guests were smoking and partying until 1 am but the staff didn't talk to them. This is a dangerous hotel to stay. 

Anonymous 

on Expedia

5 years ago

Couldn’t get in the fences for check in. Couldn’t get contact to communicate with staff in hotel & waited 30 min in rain & dark because gate not open.