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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty bed and blankets and there was bed bugs
Business response:
Ramon, thank you for being a guest at our hotel. We are very disappointed to read your concerns and regret the inconvenience you had in your suite. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Bedding was not clean. The sofa bed had chip crumbs on it and no bedding whatsoever
Business response:
Veronica, thank you for staying with us. We apologize for the housekeeping issues you encountered during your visit. We take the cleanliness of our rooms very seriously and have inspections in place to keep this from happening. Your feedback has been shared with our Executive Housekeeper and steps are being taken to ensure this does not happen again. We hope that you will give us the opportunity to make a better impression. Sincerely, Hotel Management
Smh It took about an hour to get a room after check in.....they had to switch rooms 3 times...the first room would not open....thw second room was undwr constriction......the pwrson at front desk didnt seem to know what he was doing...horrible experience
Business response:
Isaac, thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we ca... read more
Never booking again To start off, I came in at around 1am to check in and the guy at the front desk(who also may have been a janitor?? Short on staff?) informed me I’d have to wait 20 minutes to an hour for my room because the system wasn’t working. We reserved a king size bed with a sofa/living space. My partner and I waited the full hour for the room and when we got to the room, I was completely unsatisfied to see the way the room was furnished. The tv was facing the door while the sofa and the bed were on each side of the... read more
Business response:
Thank you for sharing your review. We are sorry for the inconvenience caused upon arrival and apologize for the issues you had in your suite. We have shared your comments with the appropriate teams to improve our service and facilities going forward so we can better serve our guests. We understand your frustration and hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Daniela, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
the hotel smelled super bad that I can't stand, I had to change hotels ..
Business response:
Please accept our apologies for the concerns you experienced at our hotel. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you for sharing your feedback. Sincerely, Hotel Management
Kicked out in the congested air of wildfires I wasn't very happy with the front desk help having a policy of my brother needing I.D. so my brother can stay and so he brought me lunch front desk thought that I was trying to sneak him in and kicked me out! So i dont know how my stay was because i was kicked out in the conjested night of wild fires. I would appreciate a full refund!?
Business response:
Jose, thank you for sharing your feedback. We regret the instance you mentioned and the inconvenience this caused you. We will be reviewing this incident to see what went wrong. Meanwhile, you can always reach out to the front desk if you want to discuss your concerns further. Thank you again for your comments. Sincerely, Hotel Management
Business response:
Rachel, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.