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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Todo muy sucio y las sabanas de la cama llena de pelos . Nunca me había hospedado en un hotel tan sucio
Business response:
Rosy, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Bad beds & showers. Gor the price of the room during a weekday they definitely need to upgrade their mattresses & shower heads. The bed was so uncomfortable I dont think I have ever gotten such an uncomfortable bed. The water pressure in the shower was so bad that I felt like I still had soap on me even after rinsing multiple times. And advertising free breakfast & only having coffee, muffins & oatmeal is definitely not breakfast. Will be marking this off my list of acceptable places to stay.
Business response:
Melissa, thank you for choosing our hotel. We are sorry for the disappointing stay you had and regret the issues you encountered in your room. We understand your frustration and have shared your comments with the appropriate teams to see where we can make improvements. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Also, we apologize for not meeting your expectations with our breakfast. Your comments will be shared with our Brand Leaders to assist them when d... read more
There was a cockroach in the room! For breakfast, only cereal bar was available.(Some days, missing muffin) Water flaush of the toilet had smoe leakage(always running little water leakage).
Business response:
Thank you for your comments. We are sorry for the roach in your room and apologize for the maintenance issue you encountered in the bathroom. We have taken note of your comments and have shared it with the housekeeping and maintenance teams so that we can improve our service and facilities going forward. Also, we value your feedback regarding breakfast. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Worst Worst stay i ever had.
Business response:
Vishal, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Quiero mi devolución no cumplieron la habitación que pedí y tuve que rentar en otro hotel
Business response:
We sorry to learn your room was not to your expectations. We never want to disappoint our guests, and your comments have been shared with the appropriate member of our team to see how we can improve our future guest experience. Thank you for choosing our hotel. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent stay. Sincerely, Hotel Management
As we entered... the room was very clean and smelled great. no problems there... We wanted to take a bath, the bath tub had no stopper.... needed ice... no ice machine. In the morning, it took over an hour to cook scrambled eggs because the cook top would not get hot.... I literally could put my hand on the burner at the hottest temp setting.
Business response:
Thank you for staying at our hotel. We are sorry for the inconvenience you experienced in your bathroom. We will share your feedback with the appropriate so they can review and process. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. Also, your concerns regarding the cooktop have been shared with the maintenance team to fix it immediately. On a positive note, we are glad you loved our spotless suites. We do hope you will stay w... read more
It was a traumatic experience. The whole place smells really bad. The pillowcases were dirty with sweat smell. The sheets had stains, and the hallways were dirty with garbage accumulated in the cornerstone. There was no manager to help the poor guy in the front desk. I tried 3 different rooms, and they all were bad.
Business response:
Thank you for your review. We apologize for the odor and cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.