Extended Stay America - San Jose - Downtown

Christopher 

on Expedia

5 years ago

Look Elsewhere.... Arrived late, rooms could be cleaner and very old. Location is ok by airport but would not stay again. Did not feel safe. 

TravelOn 

on Expedia

5 years ago

The property reminded me of a prison with getting in and out of the place. It was dirty and dingy as well as the smell of marijuana reeking through the halls. There were signs posted about not smoking in rooms but my room smelled faintly of pot & smoke. It was a terrible experience. The only good part besides leaving was the staff were really nice and very friendly. They were great!!! 

Anonymous 

on Expedia

5 years ago

Awful service .. no room was available when I came to check in and the laundry man was at the desk to greet customers and did not have any reason why after booking the hotel there was no room available to honor my bookingz 

Jr 

on Expedia

5 years ago

Tv hardly worked. Rooms very bare. Location not great. 

Anonymous 

on Expedia

5 years ago

Don’t stay here Bathroom had a funky smell, floors were sticky- when I called the receptionist he told me he didn’t have anybody to clean the floors. When I went to the vending machine/laundry room for a soda, there was a pair of boxers and a sock plus the area was trashed. Non-smoking room but you can smell smoke coming from the others rooms nearby. I asked for a discount and the receptionist was only willing to give 10%. Hotels.com was able to take care of me better. Did I mention mattress was dirty and not even covered up... read more

Valicia 

on Expedia

5 years ago

The AC unit was frozen, turning it on started to melt the ice but was not sending out cold air consistently. We reported the AC and because all of the rooms were booked we had to just deal. The ice was melting all over the carpet and throughout the night we could hear the ice cracking as it melted. The TV remote also was not working, one minute it was working and the next minute the TV would stop responding to the remote. 

Anonymous 

on Expedia

5 years ago

Location was good , desk staff was helpful, cleanliness and quality of everything was awful 

Anonymous 

on Expedia

6 years ago

I don't like writing bad reviews but I really wasn't happy when I was put in a room that had recently flooded, and didn't have a bed skit which revealed the poop stains on the box spring. Pretty gross!