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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed. As soon as I walked in the 1st room, I was greeted by roaches the curtains were half up. I then called to change rooms, I had to wait over an hour for the system to update. When I finally got to my room, I ordered food. When the delivery guy came, they wouldn't open the gate. So I never got my food after waiting 2 hours.The guy at night is never at the desk. It takes him a while to get to the door or let you in the gate.
Business response:
Andrea, please accept our apologies for the issues you encountered in your room. We pride ourselves on service excellence, and we apologize for not providing the level of service you expect with our brand. We can assure you we are taking steps to correct where we went wrong. Thank you again for sharing your observations, and please consider giving us another opportunity to make a favorable impression. Sincerely, Hotel Management
everything was a disastrer in this place it took 3 hrs to get in
Business response:
Thank you for sharing your feedback. We regret the disappointing stay you had and apologize for the wait time you experienced upon check-in. Your feedback has been discussed with our front desk associates to make sure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Business response:
Hannah, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Late check-in System was updating, 15 minutes turned into an hour and couldn't even stay there even after showing clerk the email confirmation.
Business response:
Esteban, thank you for evaluating your time at our hotel. We deeply apologize for the poor experience you had and for the inconvenience caused. We never want our guests to leave unhappy and we invite you to stay with us so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
My room was very dirty, I was grossed out with my sheets dogs hair everywhere!! I only stayed one night due to an emergency , they wouldn’t refund my second night.
Business response:
Thank you for your overnight stay at our hotel. Please accept our sincere apologies for our rooms not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will reconsider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Todo muy sucio y las sabanas de la cama llena de pelos . Nunca me había hospedado en un hotel tan sucio
Business response:
Rosy, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Bad beds & showers. Gor the price of the room during a weekday they definitely need to upgrade their mattresses & shower heads. The bed was so uncomfortable I dont think I have ever gotten such an uncomfortable bed. The water pressure in the shower was so bad that I felt like I still had soap on me even after rinsing multiple times. And advertising free breakfast & only having coffee, muffins & oatmeal is definitely not breakfast. Will be marking this off my list of acceptable places to stay.
Business response:
Melissa, thank you for choosing our hotel. We are sorry for the disappointing stay you had and regret the issues you encountered in your room. We understand your frustration and have shared your comments with the appropriate teams to see where we can make improvements. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Also, we apologize for not meeting your expectations with our breakfast. Your comments will be shared with our Brand Leaders to assist them when d... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.