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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldn’t get in the fences for check in. Couldn’t get contact to communicate with staff in hotel & waited 30 min in rain & dark because gate not open.
Business response:
Thank you for choosing us. We are sorry to read that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Look Elsewhere.... Arrived late, rooms could be cleaner and very old. Location is ok by airport but would not stay again. Did not feel safe.
Business response:
Christopher, we take pride in providing a clean, fresh environment for our guests, so we were disappointed to see that you felt your accommodations were not clean, and we are sorry we overlooked something during your stay. We will discuss your feedback with our housekeeping staff to ensure this does not occur in the future. Thank you for sharing your feedback with us, and we hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
The property reminded me of a prison with getting in and out of the place. It was dirty and dingy as well as the smell of marijuana reeking through the halls. There were signs posted about not smoking in rooms but my room smelled faintly of pot & smoke. It was a terrible experience. The only good part besides leaving was the staff were really nice and very friendly. They were great!!!
Business response:
Thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Awful service .. no room was available when I came to check in and the laundry man was at the desk to greet customers and did not have any reason why after booking the hotel there was no room available to honor my bookingz
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.