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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Look Elsewhere.... Arrived late, rooms could be cleaner and very old. Location is ok by airport but would not stay again. Did not feel safe.
Business response:
Christopher, we take pride in providing a clean, fresh environment for our guests, so we were disappointed to see that you felt your accommodations were not clean, and we are sorry we overlooked something during your stay. We will discuss your feedback with our housekeeping staff to ensure this does not occur in the future. Thank you for sharing your feedback with us, and we hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
The property reminded me of a prison with getting in and out of the place. It was dirty and dingy as well as the smell of marijuana reeking through the halls. There were signs posted about not smoking in rooms but my room smelled faintly of pot & smoke. It was a terrible experience. The only good part besides leaving was the staff were really nice and very friendly. They were great!!!
Business response:
Thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Awful service .. no room was available when I came to check in and the laundry man was at the desk to greet customers and did not have any reason why after booking the hotel there was no room available to honor my bookingz
Tv hardly worked. Rooms very bare. Location not great.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We are also sorry for the disappointment you had with the television. Your concern has been shared with our maintenance team so that corrective measures can be taken. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Don’t stay here Bathroom had a funky smell, floors were sticky- when I called the receptionist he told me he didn’t have anybody to clean the floors. When I went to the vending machine/laundry room for a soda, there was a pair of boxers and a sock plus the area was trashed. Non-smoking room but you can smell smoke coming from the others rooms nearby. I asked for a discount and the receptionist was only willing to give 10%. Hotels.com was able to take care of me better. Did I mention mattress was dirty and not even covered up... read more
Business response:
Please accept our sincerest apologies for the disappointing stay. We are committed to providing our guests’ with clean accommodations, but it seems we miserably failed to do so while you were here. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating our future guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodat... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.