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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing My room was a dump. Warped floors that I kept tripping over. No television service. Front desk could have informed guests at check-in that their TV service was out but they chose to post notices on room doors instead. After a long day working in San Jose I was looking forward to some TV time. If I had known TV service was out (for several days), I wouldn't have checked in. Frankly I've stayed in nicer rooms at Motel 6. The room was dingy, dated, dirty with warped flooring.
Business response:
Karen, thank you for your review. We apologize for the difficulties and the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Pictures make it look nicer than what it is. Area was busy. Street noise bothersome. Peeling trim in bathroom. Kitchen clean but outdated. No staff before 7 am for checkout so no receipt. Basket of muffins or granola bars at desk. No coffee in room. The price was high for a mediocre facility. Would not recommend. Any construction workers staying and may be okay but not some place I would stay again.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered during your stay. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider and give us the chance to redeem ourselves in the future. Sincerely, Hotel Management
I was completely disappointed. There was no service unless you paid for it. You had to get your own towels if you wanted more. The halls were dark and dank. There were no dishes or coffee pot in the room; you had to ask for them. A Residence Inn by Marriott is so much better. I won't stay at another Extended Stay if this is the norm.
Business response:
Thank you for reviewing your stay. We are sorry your visit was not a pleasant one and regret the inconvenience caused due to our hotel policies. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team g... read more
We appreciated the look of the exterior and security gate. Plus the friendly staff. Upon check in however, we found hair on our sheets and inside the dresser. Gross! Staff member quickly apologized and moved us to another room. Interior needs updating.
Business response:
Addie, thank you for your review. We are glad you liked our friendly staff and also the exterior ambiance of our hotel. However, we are sorry for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team so that this is not repeated. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Widow had no screen, bathroom door had a hole. Ba
It was terrible. The bed is so dirty. The stole does not work. The food is so bad. Front desk are not friendly. Never stay at this hotel again.
Business response:
San, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to t... read more
stay and visit the Socialist California homeless Paint peeling on tub and bathroom
Business response:
Michael, thank you for reviewing your stay at our hotel. We would like to apologize for the maintenance issues you experienced. Your feedback is discussed with the concerned team for review and action. Please give us another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Run down property. No updates. Old. I would not stay here again.
Business response:
Thank you for your feedback about your stay at our hotel. We apologize that our facility fell short of your standards. We are sharing your comments with our team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels bring you back to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.