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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
regretted nothing worked in the room. No rod for toilet tpaper. hook . for hanging clothes in tthe bathroom was broken. No hangers No coffee maker. no pots and pans in the room, had to get them from downstairs. No kittchen cleaner, no sponges Overall horrible experience
Business response:
Harjinder, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the maintenance team to ensure the problem is fixed immediately. Thank you for your feedback, and we would appreciate the opportunity to make it up to you in the future. Sincerely, Hotel Management
Worst experience ever air conditioning was working there Buncha pincher bugs room wasn’t clean bed was really uncomfortable and it was to loud
Business response:
Monique, on behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us an... read more
Waited 30 minutes for someone to help me check in
Business response:
Frank, thank you for taking time to review your stay. We are disappointed that we did not provide you with the welcome you deserve during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Thank you for all of your comments. We appreciate your business and hope you will be back to see us. Sincerely, Hotel Management
Worn out, dingy, disappointing. Worn out room. Walking down hallway was like an old dorm. The carpet was sticky. Kept socks on whole time. Bathroom is old, water damaged floor, toilet flushes poorly and even mirror offset from sink so you stand in between sink and toilet. Small tv with poor interface. No dishes until you ask for them. Light proof drapes but no sheet to allow light while keeping privacy. Useless “breakfast”. Just coffe and packaged small muffintiff bed. Even had a light plug broken in the socket
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We will also share your valuable comments regarding our grab-and-go breakfast and the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ou... read more
If it's the cheapest place around then it's fine. Hotel was an average place not bad or good but the worst one I have been to in a few years (I use a hotel about three times a year). No host was up front on initial walk in, the cleaning lady had to call them. We had a suite and there was nothing in there, no utensils, glasses, etc, not even paper ones or ice bucket. The bed had sheets on it and one thin blanket, there were no pillows or blankets for the pull out couch. If I didn't bring my own blankets and pillows then we wo... read more
Business response:
Devan, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. The kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We have shared your comments with our team to ensure clear communications going forward. We are sorr... read more
Disappointed stay There was cockroaches on the countertop in the kitchen!!! We asked for 2 cups, look at the picture, they can't even find 2 cups that looks the same!!!!! The coffeemaker was so dirty that we had to boil some hot water to sanitize it. But, it's broken. The water was leaking everywhere. They finally gave us a new coffeemaker...... Some guests were smoking and partying until 1 am but the staff didn't talk to them. This is a dangerous hotel to stay.
Business response:
Thank you for choosing to stay with us. We apologize for the service issue you experienced from our associates. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. We are also sorry for the roaches you encountered in your suite. Our pest control provider had serviced the hotel, and we are working to ensure procedures are being followed to prevent any future instances. In response to your feedback regarding the coffee-maker, we will remind our staff to be more dilige... read more
Couldn’t get in the fences for check in. Couldn’t get contact to communicate with staff in hotel & waited 30 min in rain & dark because gate not open.
Business response:
Thank you for choosing us. We are sorry to read that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.