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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again As soon as i walked in, i smelled sewer. Front desk was pretty snutty when i asked for something. This hotel isn’t worth $200 a night
Business response:
Thank you for choosing to stay with us. We apologize for the odor you experienced while you were here and the poor service you received from our associates. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We have also shared your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope you will give us that opportunity in t... read more
Although I have booked a reservation .. it seems to have been cancelled by the time we went . We went around 12 AM .. the customer care of the hotel was not able properly guide is on what went wrong
Business response:
Thank you for staying with us and sharing your review. We are sorry aboutthe issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Mom The property was not clean the room had nothing in it and we had to ask for things like coffee and coffee pot and cups.
Business response:
Theresa, thank you for sharing your feedback. We are sorry for you were unhappy with our kitchenware policy and regret for the cleanliness issue you encountered in your room. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in ou... read more
Nothing! The Expedia website for this property states that it is 1 mile from the SAP Arena that is why we choose this venue so we could walk to the Arena. It is almost 4 miles from the SAP Arena and we spent more money on UBER than we had anticipated. Walking on the property I stepped off a curb and hurt my knee...would you believe they have no ice? Didn't even have a first aid kit with the ice packs! I would never recommend this hotel!
Business response:
Dear Maureen, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
快適では無い 冷蔵庫、エアコンがうるさい。wifiも時々切れる。夜中にうるさい。
Business response:
Thank you for your review. We are sorry for the issues you encountered in your suite. We will share your feedback with our maintenance team to ensure it is fixed. We appreciate your business and hope to be your hotel of choice next time you are in the city. Sincerely, Hotel Management
I asked the staff to bring a blanket and she said she would tell a housekeeper. But I didn’t get it. And I expected housekeeping because I stayed there more than 7 days. But I didn’t get it. When I got complimentary coffee, the cup was broken and it spilled on me.
Business response:
Thank you for leaving us your review. We apologize for your less than stellar stay. Your feedback regarding the service issue and kitchenware is discussed with the appropriate individuals of our organization in an effort to improve our future guests' experiences going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The first, the front took copy of my drivers licenses and credit card front and back since there was nobody there knows how to use credit card machine and they refuses me to back the copy when I was checking out. So I know if my identity was stolen who to go. Second there was blood on my towel which was I am sure biohazards. On top of malfunctioning drain in shower tab that do not drain. Lastly, there was not warm breakfast provided unless hot water and packages of oatmeal was considered as hot breakfast. I stayed extended s... read more
Business response:
Nora, we apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Collecting a valid photo ID at the time of check-in is a normal procedure, and we are sorry if we were unable to explain these process on arrival. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to t... read more
As budget motels go - this one blows There's no way into the hotel except via a locked gate with a buzzer. If no one answers the buzzer you don't get in.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Our 1st and last to stay at this place.was filthy, bathroom door broken, bed was squicky. Would not go back again hotel needs a lot of face lift.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. We assure you that we have discussed your concerns with the respective team, and we're working with them to fix all the problems immediately. Please consider giving us another opportunity the next time your travels bring you this way. S... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.