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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The AC unit was frozen, turning it on started to melt the ice but was not sending out cold air consistently. We reported the AC and because all of the rooms were booked we had to just deal. The ice was melting all over the carpet and throughout the night we could hear the ice cracking as it melted. The TV remote also was not working, one minute it was working and the next minute the TV would stop responding to the remote.
Business response:
Valicia, although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained, but we regret we failed this time. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We have shared your feedback with the respective team, and we are certain your next visit will b... read more
Location was good , desk staff was helpful, cleanliness and quality of everything was awful
Business response:
Thank you for reviewing your stay. We are sorry for not meeting some of your expectations and regret any inconvenience caused. We also apologize for the cleanliness issues you encountered during your stay. We will share your concerns with our housekeeping team to ensure a better experience going forward. On a positive note, we are happy you loved our location and staff. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I don't like writing bad reviews but I really wasn't happy when I was put in a room that had recently flooded, and didn't have a bed skit which revealed the poop stains on the box spring. Pretty gross!
Business response:
Thank you for sharing your experience with us. Please accept our sincere apologies for the disappointment you had with your room. Your feedback is discussed with our housekeeping team to ensure they provide better services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It’s run down need mayor TLC Rooms are old carpet stains floor in bathroom was dirty with stains lighting in hallway was dimmed to low windows are old you can hear people talking on the parking lot at 3am
Business response:
Thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management
No ice for your hot clients. No thank you. Your staff were not to friendly. We were not very impressed. And now I can not even finish this survey. The page will not let me out.
Disappointing My room was a dump. Warped floors that I kept tripping over. No television service. Front desk could have informed guests at check-in that their TV service was out but they chose to post notices on room doors instead. After a long day working in San Jose I was looking forward to some TV time. If I had known TV service was out (for several days), I wouldn't have checked in. Frankly I've stayed in nicer rooms at Motel 6. The room was dingy, dated, dirty with warped flooring.
Business response:
Karen, thank you for your review. We apologize for the difficulties and the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Pictures make it look nicer than what it is. Area was busy. Street noise bothersome. Peeling trim in bathroom. Kitchen clean but outdated. No staff before 7 am for checkout so no receipt. Basket of muffins or granola bars at desk. No coffee in room. The price was high for a mediocre facility. Would not recommend. Any construction workers staying and may be okay but not some place I would stay again.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered during your stay. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider and give us the chance to redeem ourselves in the future. Sincerely, Hotel Management
I was completely disappointed. There was no service unless you paid for it. You had to get your own towels if you wanted more. The halls were dark and dank. There were no dishes or coffee pot in the room; you had to ask for them. A Residence Inn by Marriott is so much better. I won't stay at another Extended Stay if this is the norm.
Business response:
Thank you for reviewing your stay. We are sorry your visit was not a pleasant one and regret the inconvenience caused due to our hotel policies. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team g... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.