Extended Stay America - San Jose - Downtown

Anonymous 

on Expedia

6 years ago

I’ve never been to a hotel with such awful service. Nothing extended about it !!!! 

nicole 

on Expedia

6 years ago

The dirt in our hotel room had a hole punched in it. No trash cans in the entire place. The place just felt really dirty. Pictures on website lie 

Anonymous 

on Expedia

6 years ago

To old inconvenient to get back in from Street no coffee in room 

Anonymous 

on Expedia

6 years ago

The manager working there was so rude i felt i have done mistake in booking extended stay and even to some extent i felt even expedia even did not help me sort out the issue. I have lost hope on both. Over phone expedia team and extended stay manager spoke and did not resolve the issue. Instead they said it is policy. What does they meant as policy. If WiFi did not work you should not ask them. That is there policy. It does not make any sense. They did not expose some such stupid polciies when we book the room. I was helples... read more

Anonymous 

on Expedia

6 years ago

The hotel front desk closes at 11:00 pm. I arrived after midnight. There was no one there to check me in and give me my room key. The after hours phone in the lobby only would connect to the Extended Stay America central reservations - not to someone on the property. After 45 minutes of trying to reach someone, I gave up and went to a different hotel in the area. Unbelievable!! I have been traveling on business for almost 40 years and have never run into this issue before.