Extended Stay America - San Jose - Downtown

Business response:

Felipe, thank you for reviewing your stay. Although our location was ideal for you, we apologize for the poor service provided by our front desk and the inconvenience you had with our internet service. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. Our service provider has been made aware of the problem regarding the Wi-Fi, and we are working to ensure we have the proper connectivity throughout the hotel. We hope you... read more

Business response:

Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We are also sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We do hope you will give us another chance to prove ourselves. Sincerely, Hotel Management 

Business response:

Jasper, thank you for being our guest. We are sorry for the issues you encountered in your bathroom. We have shared your concerns with our appropriate team members to ensure this is not repeated. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to give us your feedback. We're delighted your stay was mostly positive although we do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you ... read more

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management