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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We appreciated the look of the exterior and security gate. Plus the friendly staff. Upon check in however, we found hair on our sheets and inside the dresser. Gross! Staff member quickly apologized and moved us to another room. Interior needs updating.
Business response:
Addie, thank you for your review. We are glad you liked our friendly staff and also the exterior ambiance of our hotel. However, we are sorry for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team so that this is not repeated. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Widow had no screen, bathroom door had a hole. Ba
It was terrible. The bed is so dirty. The stole does not work. The food is so bad. Front desk are not friendly. Never stay at this hotel again.
Business response:
San, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to t... read more
stay and visit the Socialist California homeless Paint peeling on tub and bathroom
Business response:
Michael, thank you for reviewing your stay at our hotel. We would like to apologize for the maintenance issues you experienced. Your feedback is discussed with the concerned team for review and action. Please give us another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Run down property. No updates. Old. I would not stay here again.
Business response:
Thank you for your feedback about your stay at our hotel. We apologize that our facility fell short of your standards. We are sharing your comments with our team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels bring you back to our area. Sincerely, Hotel Management
Never again As soon as i walked in, i smelled sewer. Front desk was pretty snutty when i asked for something. This hotel isn’t worth $200 a night
Business response:
Thank you for choosing to stay with us. We apologize for the odor you experienced while you were here and the poor service you received from our associates. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We have also shared your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope you will give us that opportunity in t... read more
Although I have booked a reservation .. it seems to have been cancelled by the time we went . We went around 12 AM .. the customer care of the hotel was not able properly guide is on what went wrong
Business response:
Thank you for staying with us and sharing your review. We are sorry aboutthe issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Mom The property was not clean the room had nothing in it and we had to ask for things like coffee and coffee pot and cups.
Business response:
Theresa, thank you for sharing your feedback. We are sorry for you were unhappy with our kitchenware policy and regret for the cleanliness issue you encountered in your room. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in ou... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.