Extended Stay America - San Jose - Downtown

Anonymous 

on Expedia

6 years ago

The whole experience of me coming to this hotel Wasa nightmare. The check in process was so slow. The man unfortunately didn't really know what he was doing. He had me write all my information down and he Ben write my debit card information which I did not like. The room was a whole other nightmare. It was so dirty. The bed was not made. There was trash all over the counter. The bathroom was disgusting. I took pictures of all of it. It was so bad I didn't even want a new room at the hotel. I had to call my friends from town ... read more

Anonymous 

on Expedia

6 years ago

We felt unsafe and could not sleep all night. You can hear people talking and doors slamming throughout the night. There was an alertercation above our room, I called the office many times using my cell phone because the phone in the room was unplugged, and it got to a point where it sounded as if someone was being tossed across the room after numerous of calls to the office. You can hear people walking above your room, people talking next to your room, and the sound of doors opening and closing. If you have no problem not s... read more

Allie 

on Expedia

6 years ago

Room was okay. Staff was very rude. The bed sheets were not clean. Don’t recommend 

Anonymous 

on Expedia

6 years ago

old building, dark, smelly, bathroom smelled like cigarette. Security guard in the morning was not very friendly, he was in charge of taking messages since there was nobody in the lobby at 6:30 AM, I tried to talk to him and he was short and impatient. The room was ok but very plane and old looking 

Anonymous 

on Expedia

6 years ago

Less than good The room was a bare bones hotel room. I have never stayed in an Extended Stay place prior. When I checked in, I went to the room briefly as I had a meeting to get to. Later when I returned I noticed that the bathroom door was missing one of its three hinges and the other two were just barely attached to the door jam. In the morning I reported that to the front desk. Under the bathroom sink there is a shelf. I accidently hit it with my ankle and the shelf feel off the wall. Very poor maintenance. 

Xotchil 

on Expedia

6 years ago

The hallway smelled like weed. And our bed was so uncomfortable if you sat or layed on it squeaked so bad. From sleeping overnight my backed ached so bad! They definitely need to buy new mattresses.