Extended Stay America - San Jose - Downtown

Tiani 

on Expedia

6 years ago

Manager Mr Singh WILL Discriminate! poor service they discriminated against me and my family and would not give us the room even though we provided all of the documentation. 

Anonymous 

on Expedia

6 years ago

Marginal at best Front desk was slow. Room was marginal. Noisy. Sound of dripping water outside - had been raining so perhaps from the gutters? Room could use an upgrade or a remodel. 

Anonymous 

on Expedia

6 years ago

Did late night booking for that night stay.... When I check in, the staff says they don't have computer access, and did the manual check in process of filling out the booking form, didn't provide the wifi, the bed was making noise when I turn, etc They need to improve, period 

Anonymous 

on Expedia

6 years ago

People smoking in the rooms, customer service was non excistent overall the rooms weren’t very clean or well taken care of 

Anonymous 

on Expedia

6 years ago

I stayed only one night. It was easy to find. It lay just beyond the patrol car with flashing lights investigating some crime next door. Inside, a nearly incomprehensible staffer greeted me. No, not a thick accent, just a mumbler who rambled incoherently. The room itself had several lights out, and did not even have facial tissue available. Maybe it's all ESA properties, but I found the absence of tissues reflected a cheapness I found throughout the property. One reason I chose this ESA and not the one nearby was that the ot... read more

S 

on Expedia

6 years ago

The hallways were loud, and dirty. There was virtually no lobby. Breakfast was a reduced size granola bar and instant decaf coffee. 

Sahar 

on Expedia

6 years ago

RUDE STAFF! HORRIBLE EXPERIENCE! SCAMMERS! This hotel has made false allegations against me after my recent stay here. The manager (don't remember his name but he was some bald headed Indian dude) reported that my room smelled heavily of smoke and incurred a $250 fee, which is more than double the cost of my stay. No smoking took place here (I have never smoked a day in my life). Furthermore, the hotel manager, and corporate staff made no attempt to correct this mistake. Outraged, I was forced to contact my credit card compa... read more