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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The dirt in our hotel room had a hole punched in it. No trash cans in the entire place. The place just felt really dirty. Pictures on website lie
Business response:
Nicole, thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope that you will give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
To old inconvenient to get back in from Street no coffee in room
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The manager working there was so rude i felt i have done mistake in booking extended stay and even to some extent i felt even expedia even did not help me sort out the issue. I have lost hope on both. Over phone expedia team and extended stay manager spoke and did not resolve the issue. Instead they said it is policy. What does they meant as policy. If WiFi did not work you should not ask them. That is there policy. It does not make any sense. They did not expose some such stupid polciies when we book the room. I was helples... read more
Business response:
We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The hotel front desk closes at 11:00 pm. I arrived after midnight. There was no one there to check me in and give me my room key. The after hours phone in the lobby only would connect to the Extended Stay America central reservations - not to someone on the property. After 45 minutes of trying to reach someone, I gave up and went to a different hotel in the area. Unbelievable!! I have been traveling on business for almost 40 years and have never run into this issue before.
Business response:
Thank you for writing us back. It is disappointing to know we couldn’t accommodate you this time. Please accept our apologies for the inconvenience caused to you. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Darrell, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The whole experience of me coming to this hotel Wasa nightmare. The check in process was so slow. The man unfortunately didn't really know what he was doing. He had me write all my information down and he Ben write my debit card information which I did not like. The room was a whole other nightmare. It was so dirty. The bed was not made. There was trash all over the counter. The bathroom was disgusting. I took pictures of all of it. It was so bad I didn't even want a new room at the hotel. I had to call my friends from town ... read more
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
We felt unsafe and could not sleep all night. You can hear people talking and doors slamming throughout the night. There was an alertercation above our room, I called the office many times using my cell phone because the phone in the room was unplugged, and it got to a point where it sounded as if someone was being tossed across the room after numerous of calls to the office. You can hear people walking above your room, people talking next to your room, and the sound of doors opening and closing. If you have no problem not s... read more
Business response:
Thank you for reviewing your stay. We are sorry you were disturbed at night by noise from other guests of the hotel and that you did not feel safe while you were here. Please know our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and fix the issue or move you to another room. Also, know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secu... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.