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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing! The Expedia website for this property states that it is 1 mile from the SAP Arena that is why we choose this venue so we could walk to the Arena. It is almost 4 miles from the SAP Arena and we spent more money on UBER than we had anticipated. Walking on the property I stepped off a curb and hurt my knee...would you believe they have no ice? Didn't even have a first aid kit with the ice packs! I would never recommend this hotel!
Business response:
Dear Maureen, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
快適では無い 冷蔵庫、エアコンがうるさい。wifiも時々切れる。夜中にうるさい。
Business response:
Thank you for your review. We are sorry for the issues you encountered in your suite. We will share your feedback with our maintenance team to ensure it is fixed. We appreciate your business and hope to be your hotel of choice next time you are in the city. Sincerely, Hotel Management
I asked the staff to bring a blanket and she said she would tell a housekeeper. But I didn’t get it. And I expected housekeeping because I stayed there more than 7 days. But I didn’t get it. When I got complimentary coffee, the cup was broken and it spilled on me.
Business response:
Thank you for leaving us your review. We apologize for your less than stellar stay. Your feedback regarding the service issue and kitchenware is discussed with the appropriate individuals of our organization in an effort to improve our future guests' experiences going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The first, the front took copy of my drivers licenses and credit card front and back since there was nobody there knows how to use credit card machine and they refuses me to back the copy when I was checking out. So I know if my identity was stolen who to go. Second there was blood on my towel which was I am sure biohazards. On top of malfunctioning drain in shower tab that do not drain. Lastly, there was not warm breakfast provided unless hot water and packages of oatmeal was considered as hot breakfast. I stayed extended s... read more
Business response:
Nora, we apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Collecting a valid photo ID at the time of check-in is a normal procedure, and we are sorry if we were unable to explain these process on arrival. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to t... read more
As budget motels go - this one blows There's no way into the hotel except via a locked gate with a buzzer. If no one answers the buzzer you don't get in.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Our 1st and last to stay at this place.was filthy, bathroom door broken, bed was squicky. Would not go back again hotel needs a lot of face lift.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. We assure you that we have discussed your concerns with the respective team, and we're working with them to fix all the problems immediately. Please consider giving us another opportunity the next time your travels bring you this way. S... read more
Great location, bad customer service Had to wait at the gate calling under heat weather, until guess came in and could go inside when told front desk lady (Rianna) she seem to be careless; also wifi very poor.
Business response:
Felipe, thank you for reviewing your stay. Although our location was ideal for you, we apologize for the poor service provided by our front desk and the inconvenience you had with our internet service. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. Our service provider has been made aware of the problem regarding the Wi-Fi, and we are working to ensure we have the proper connectivity throughout the hotel. We hope you... read more
Getto for the price the ropm was dirty finger pronts on mirror lookeded loke mad ar bsthroom had hsir in tu. Floor had stain needed moped staff was rude when asked for saome coffee
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We are also sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We do hope you will give us another chance to prove ourselves. Sincerely, Hotel Management
the sink is clogged at the tub. They should have checked it first before accepting any clients!
Business response:
Jasper, thank you for being our guest. We are sorry for the issues you encountered in your bathroom. We have shared your concerns with our appropriate team members to ensure this is not repeated. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.