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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse experience ever Worse place ever we have stay in the was no front desk associate we had to call the 1-800 number took and hour to get some to check us in only to find out there no rooms available they send us to the north building where the front lady claim there no cleaning personal so she had to left the front desk to clean the room that was given to us only to find out the room smelled like cigarette no tv working or even towels to take a shower after all this we try to talk to a manager but the front desk lady said... read more
Business response:
Samantha, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, G... read more
it's practically a halfway house...too many homeless people hanging out there
Business response:
I apologize for the service issues you experienced during your stay. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We truly hope you will give us another chance to prove that we are committed to providing an outstanding experience. Sincerely, General Manager
Worst hotel ever For a $150 a night I expected more. There were empty cans on the window sill, Items on the floor not swept up, the faucet on the shower was rusted and the bed covers were badly stained. There is no maid service unless you are staying there for at least 8 days, something I didn't notice any information that I saw on the hotel itself. I will never stay at one of these hotels again.
Business response:
Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Worse stay ever an absolute Rip off for price Too bad you don't allow pictures ! 1. Cobb webs throughout 2 huge spider sitting on towels 3. Clock unplugged used bandaid sitting next to plug 4 sink wound not drain 5 filter above stove hanging down 6 huge black hair on stove top 7. Breakfast hospitality location looked like it was ravaged by wolves 8 Trash on floor 9.pentagram painted in carpet with glow in the dark paint 10 Some emergency exit lights were non opp 11. Something that looked like blood on wall inside hall 12. Ho... read more
Business response:
Gil, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. I have discussed your review with my entire team so that these kinds of mistakes are not repeated. We can understand your frustration and regret the inconvenience it caused. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will consider giving us the chance to make it up to you on a future date. Sincerely, General Manager
Check in was a mess no rooms avalable
Business response:
RICK, thank you for your review. I apologize that our front office team fell short of providing you with the excellent service that we strive for daily. I have shared your feedback with my team, and we have taken measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this visit. Sincerely, General Manager
Outside appearances are deceiving. I booked 2 rooms for a 2 night stay so that myself and other family could be near the hospital for the birth of our grandbaby. From the outside, the place looked fine. Once in my room, I was bothered by the appearance of my room. It did not look like it had been cleaned. I immediately went down to the desk to mention this. I was curtly informed that it was clean and the person at the desk had inspected it himself. So, back to my room, where I began to notice more and more things that did no... read more
Business response:
Kat, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, ... read more
Pretty horrible place to stay The staff was incredibly rude when we checked in, to us and customers in the phone. The first room we got was a refurbished non smoking room that still smelled like cigarettes really bad so we changed rooms and the second room had a terrible rotten odor that we found out was a really old McDonald's bag with food under the sink. The floors were greasy and gross and the room felt like it hadn't been cleaned in a long time. Would never stay here again. Horrible experience.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, General Manager
Terrible dirty and expensive Very untidy room. Bedsheets were not changed. Someone had left empty wine bottle
Business response:
I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
good location for our trip not to happy with the conditions of the room, not too clean bathroom was dirty, no towels had to ask for them.
Business response:
Thank you for your candid comments. Although you liked our convenient location, we sincerely apologize for the housekeeping issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.