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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you evaluating your stay, and we are very sorry you were unhappy. We hope you will choose us again as we would welcome the opportunity to regain your trust. Sincerely, General Manager
services was horrible. The room was not really clean.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
Filthy, smelly, stay away. Staff friendly though. Literally the filthiest place I have ever stayed, and I've done a lot of travelling. The front desk woman was lovely when I arrived, and trying her best to serve the huge line of guests with issues that were challenging her. However, management had not scheduled any coworkers to assist her on her shift, apparently. The place was grossly understaffed, extremely dirty (although the one cleaning person working that day was working himself to the bone to keep up with things!), is... read more
Business response:
I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Also please know our in-room amenities are kept at the front desk to ensure cleanliness. We value your feedback and hope you give us another cha... read more
This was the worst Hotel I have ever stayed in!! We had to have our refrigerator replaced, there were no trash cans in the room, went to iron my clothes and there was no iron, did not get house cleaning (was only there 2 days) dishes and trash were left in the hall way the whole time I was there they were never cleaned up. Bed mattress had stains on it... And every time I went by the front desk there was always somebody up there complaining about something!! I felt sorry for the Hotel manager you could tell he was doing his ... read more
Business response:
Gregg, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal... read more
NO A/C IN THE MIDDEL OF SUMMER! I WOULD NEVER RECOMMEND THIS PLACE. THERE WAS NO A/C! NOT HELPFUL AND GETTING TRANSFERRING ME TO ANOTHER ROOM.
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our facilities and service levels going forward. We regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, General Manager
Looks can be deceiving The pictures for this hotel make it look like it is clean and well kept. The truth is that they don't clean. When we checked in there was trash and dirty dishes in the hallway along with a half full carton of milk. This stayed there for two days and when I complained about it they only picked some of it up. My room had empty chip bags stuffed between the head of the bed and the wall and the toilet seat was not fastened to the toilet bowl.
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Will never stay here again First off, there are two Extended Stay hotels right next to eachother. Apparently they are sepratly owned. I've stayed at "South" which was fine, and didnt know they were different. Everything was off about this hotel, from the hypodermic needle we saw in the parking lot, to the dirty dishes and trash in the hallway that never got picked up. I heard another guest complaining that they hadn't any clean towels for days. The windows had no sheers, so anyone could see in if the back out curtains were o... read more
Business response:
Sara, please accept our apologies regarding your unpleasant stay at our hotel. Our number one goal is to ensure each of our guests has a wonderful experience, and we are sorry we fell short this time. Your feedback is very important, and we hope you will give us another chance to provide you with outstanding service should your travels bring you this way in future. Sincerely, General Manager
Not recommend I won't recommend to stay here. The hotel lobby and the room were not attractive. It looks old. The bath room sink was clogged and cracked. This is the first time we stay with Extended Stay America. Very disappointed. I properly will not book with Extended Stay America in the future. also, There was not breakfast as it described. :(
Business response:
Please accept our sincere apologies for not meeting your expectations. It is important to our entire team that each guest enjoys a comfortable stay and outstanding service, so we are sorry you did not receive that from us. Our mission is “To Impress the Guest” and we hope you will give us another chance to prove that to you on a future visit. Sincerely, General Manager
dirty bathroom... twin bed room을 빌렸었는데 방은 큰데 청결 상태가 나쁩니다. 욕조 배수구 청소가 되어 있지 않고 머리카락이 잔뜩 끼어 배수가 잘 되지 않았던 충격적인 현상을 목격했습니다. 3박 동안 house keeping도 없었습니다. 서비스는 나쁘진 않았었는데 카운터에 사람이 잘 없습니다. 가격도 싸지 않아 가격 대비 불만족 입니다. 아참, 무료 wifi도 지원은 하는데 속도가 엄청 느립니다. 자주 끊기기 까지 하구요. 차라리 근처에 있는 mari
Business response:
Thank you for your review. We're sorry for the difficulties you experienced and regret the inconvenience these caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments have been with my management team, and we will take the appropriate steps to prevent these issues from happening again. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We invite you to come back and validate the changes we... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.