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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Inhospitable environment This was by far the worst hotel I ever stepped foot into. Words can not express how gross it was.The hallway smelled like dirty clothes. Dirty dishes were in big piles cluttering there hallways. The room was so gross! Dirty, Pink lipstick stains, and dog hairs on bathroom towels. That wasn't the worst part though. Our bed was a nightmare! Visible body hairs from private parts on our bed, body fluid stains all over sheets. When I called the front desk no apology was made, no maintenance was brought, t... read more
Business response:
Lena, we apologize for the service and cleanliness issues you encountered during your visit, and that we didn't promptly respond to correct it. We have inspection process in place to make sure that this does not occur, so we regret that steps were missed in this case. We're working with our team to tighten procedures to make sure that we deliver a pleasant experience to our guests. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
food in sink. room was 88 degrees upon arrival.
Business response:
Phillip, thank you for taking the time to review your visit to our hotel. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we're sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a s... read more
Business response:
Mohammad, we sincerely apologize that your stay with us was unsatisfactory and want to assure you that we are taking actions to avoid such problems in the future. We hope you will visit us again, so we can provide you with the excellent hospitality you should always expect from us. Sincerely, General Manager
They over booked the rooms! So when I checked in they didn't have a room. The lady at the front desk did her best to help. She remembered that another customer checked in and then out because he found out his AC wasn't working. The room was clean so we took it because we had no other options. Tried calling the next day to talk to management and they were no help. Never booking there again!
Business response:
Lauren, I apologize that we failed to provide you an exceptional stay. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. I hope you will give us another opportunity to have you as our guest, as I am confident we can replace this experience with a more positive memory. Sincerely, General Manager
Non Smokers Dont stay here Worst place I've ever stayed. Even a Motel 6 would have been better.
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Not a family friendly hotel Hotel is not accommodating in regards to what was purchased to number of beds. We purchased a two-beds room and only got a one bed room room so they gave us a sofa bed with no Linens and still Linens were not brought up when promised. Hotel staff was non existent.
Business response:
Ben, thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
Business response:
LINH, on behalf of my entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Not happy at all Mold in the bathroom, floor was dirty, no screens on the windowsand windows were filthy. Took a act of congress to get extra towels. Stayed 2 days for a 333.00 and was not worth it at all.
Business response:
Charlie, please accept our sincere apologies for the issues you experienced during your stay. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another opportunity, as our entire team would love to show you the great hospitality you deserve. Sincerely, General Manager
My bf and I couldn't stand to stay the night we ended up leaving and didn't even get my money back :(
Business response:
Thank you for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.