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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Marijuana smoking people drunk fighting very loud .no towels available or clean dishes very disappointing
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
No housekeeping. No wifi. No decent service. We stayed for five days for a job nearby. They offered no room service, not even fresh towels. They made you take towels down to the front desk and exchange for the equal number of clean towels in return. Wifi was less than 1MB download per second. If you want an upgrade, it's $17 a day. One of our bed was missing a blanket. Front desk staff talked in rude language behind in her little room, yet everyone walk pass the front lobby can hear that foul language. Front desk is ofte... read more
Business response:
Please accept my apologies for the difficulties you experienced during your stay. This is not the type of service we are known for, so I regret the inconvenience it caused. While our housekeeping service is designed for long-term guests, offering minimal intrusion, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk and it’s complimentary. I am sorry if we did not communicate this to you at check-in. I have shared your concerns with my front desk team as well in an... read more
Lost my room I booked through Orbitz, my reservation notice came with a note that I had a late check in up to midnight. When I got to the hotel at 10:15 pm they had given my room away because I was late. While the girl tried to find another place she had obviously never encountered this before and was completely unsure of what to do. Then she left and no one was there to help. Through Orbitz customer service I finally got a hotel room 40 miles away. This review requires I submit a rating on the room and room comfort -- the e... read more
Business response:
Please accept our sincere apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. I hope you will give us an opportunity to have you as our guest, as I am confident we can replace this experience with a more positive memory. Sincerely, General Manager
Assigned rooms under renivation. Strong smell! Very terrible room condition. Dust on the table, you can use your fingered write on it even! Strong smell in the room and elevator. The room I got was just finished renovation. I cannot understand why the hotel feel okay to open the room to check guests in. The truth is that the room next door still under renovation, workers were plainting the wall. Can you imagin sleep with windows widely open just to get fresh air into the room? When I checked in, I found bin filled with tr... read more
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we are sorry. We are working with our housekeeping and front desk teams to ensure we do not repeat the same mistakes. We hope you will give us another opportunity to provide a better experience on your next visit. ... read more
Bad , horrible, ghetto, broken door entrance to the hotel. Need more staff.Bad , horrible, ghetto, broken door entrance to the hotel. Need more staff.
Business response:
I sincerely apologize for the service issues you experienced and for the inconvenience these caused you. I assure you, nothing is more important than your total satisfaction and your candid comments have pinpointed the areas in which we can and will improve. I do hope you will consider a return visit and allow us to prove to you we have earned our reputation for delivering service excellence. Sincerely, General Manager
Older worn not well maintained Old stale smoke smell in hallways lobby
Business response:
Thank you for your stay with us. We sincerely apologize for the issues you experienced and the inconvenience it caused. We have procedures in place so these type of situations do not occur. Your concerns have been shared with our housekeeping and maintenance team in an effort to improve our service and facilities. We can absolutely do better and hope you will give us another opportunity in the future to prove that to you. Sincerely, General Manager
Horrible management It was a disaster. Management and staff were so rude. So unproffensional
Business response:
I was extremely concerned to read your comments and apologize for the service issue you encountered while you were here. I know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. I assure you a "rude" staff is not acceptable and I will be working with my team to correct this. I apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, General Manager
Smell, tub was clogged and the toilet made a noise the whole time. By far the worse Extended stay.
Business response:
I am sorry for the disappointing stay you had with us. Please accept my apologies for not meeting your expectations in regard to your room. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly.We will address this matter with our housekeepingdepartment in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, General Manager
Would not go back Not impressed at all; it seemed like our room had not been used in awhile so it was not stocked with supplies. Had to go to front desk 3 times to get things.
Business response:
Thank you for your feedback. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items upon request. We hope to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.