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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty hotel with lots of promises with out deliver The worst hotel I've been in the last 15 years Dirty promised breakfast and it's cup cake and coffee only Kitchen has nothing Little insects in the room very dirty Fridge inside the room sounds like old washing machine Told the staff all that but no one listened
Business response:
I apologize for a disappointing stay you had with us. Please accept my apologies for the service issues you experienced during your visit. I am sorry for not meeting your expectation in regards to our grab-and-go breakfast and have taken a note of the same. To make sure this doesn't happen again, we areactively working with staff to improve our guest experience. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Thank you! Sincerely, General Manager
Don't stay or you will extend yourself to hell This has to be one of the worst extended stays I have ever resided in. The room smelt like dirty butt and the hotelsecond work force was just as dirty. My girlfriend dropped something under the bed and as we both looked under the bed we discovered a bloody used tampex tampon. When we brought this to the GM all he could say was sorry I will clean it... not comforting.
Business response:
Bobby, please accept my personal apology as well as the assurance that we will be working to address the concerns outlined in your review. We take pride to deliver great hospitality and clean facilities, so I am sorry this was not your experience with us. Rest assured that we take such feedbacks seriously and then fine-tune procedures to ensure we do not repeat such mistakes moving forward. Please give us another chance to make it up to you on your future visit. Sincerely, General Manager
The hallway is dirty and odor of cigarettes and pots are strong. Staffs are not friendly and was rude when asking for extra pillows. It is absurd for the amount they charged. Will never stay here again
Business response:
It is never easy to learn from our valued guest that our staff was not at their best. We apologize for the less than friendly and helpful service. We hope you will consider this out of the ordinary and will select our hotel again the next time you are in the San Jose area. General Manager
Disappointed about Staff and Cleanliness Arrived in the hotel lobby and waited for 15 minutes for someone to come to the front desk and check me in. When I got into the room, there was hair in the shower, the curtain rod was hardly attached to the wall, and there was also hair on the "freshly made" bed. Bed was stiff. In the morning, was unable to find staff to get a receipt and return keycards.
Business response:
Thank you for your feedback. Our staff is dedicated to our guests so we apologize they were not readily available at all times. We are sorry for the deficiencies in your suite. We will make the necessary corrections. Thank you again, we hope to have you back again soon. General Manager
This was the absolute worst hotel Ever. The room was dirty upon arrival, cat food under counter, dirty dishes, food in frig. bedding dirty. Bathroom not clean trash in the hallway and the entire floor smelled like smoke. Non-smoking floors on same floor as smoking. I informed the hotel staff of my rooms uncleanliness and assumed it would be cleaned the next day. When I returned from my outing with my family the room was still dirty. I informed hotel staff and they stated they would send someone to clean it. 1 1/2 hours later... read more
Business response:
Mike, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, General Manager
Dirty and unsanitary As I got my room keys I was going up the elevator, the elevator seemed unsafe. As soon so I stepped out of the elevator I noticed trash all along the hallway just about outside every room which gave an awful smell as well. Once I got inside my room, there was no A/C, the beds looked like someone had just finished sleeping in them and no room service was done in order for a new customer to sleep in that room. So I immediately went to the front desk to request another room upon explaining everything to the... read more
Business response:
Please accept our sincere apologies for the disappointing experience you described. We strive to provide clean, comfortable accommodations with excellent service, and I apologize this was not your experience. I hope this event will not prevent you from staying with us in the future as we'd love to have an opportunity to provide the excellent experience you were meant to receive. Sincerely, General Manager
awful No one at counter upon arrival. Finally when they came they were short and rude. There were a dozen or more workers hooting and hollering in the small reception area. The staff did nothing to ask them to quiet or go outside. I could not even here. When I got into the room it was dirty. There was some sort of liquid on the bathroom floor and only 2 towels. When I finally returned at 10:45 pm the people next door were loud and parting. I was visiting my brother for a pre holiday stay. I will never use expida or this hote... read more
Business response:
We certainly apologize for your less than special experience you had while staying with us. We missed your expectations in several ways, and we are sorry to have disappointed you during your visit with your brother. Thank you for letting us know where we can improve. General Manager
REALLY BAD Called them to confirm my reservation and they confirmed with me. I even callled againm an hour before arriving hotel, to notify I was going to make a late check in, and they even confirmed that. Arrived 3 in the morning and when I went in to check in with the receptionist, she said all rooms were taken. I even told her that she confirmed with me one hour before, and she said she was not able to do anything. So I left and found another hotel like 20 minutes away from there. Days later I called Orbits to get a re... read more
Business response:
Thank you for sharing the specifics of your stay with us. I offer my apologies for the reservation mix-up and will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and I assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you on a future visit. General Manager
What a dump! When we arrived at the hotel, we had reserved a king non-smoking, she tried to give us a king smoking. When we refused that, she said all she had was a queen non-smoking. When she saw we had an Expedia reservation (not prepaid though), her statement was "that's the problem with you people that book through Expedia" OK. The lobby had a smell to it. The rooms are old and in need of a remodel. When we went to plug in the clock, there was an empty whiskey bottle and trash behind the night stand. The kitchen was tota... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us and we sincerely apologize for your disappointing stay. It is never our intention to lose focus on providing excellent hospitality. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Thanks again for being our guest and we hope to hear from you soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.