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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed their around seven days. There are no housing keeping for your room every day and please don't think too much of the free breakfast, it's worst.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more
North extended stay - 2 thumbs down The first room was a mess. Second room - leaking refrigerator, bathroom sink clogged, no plug for tub to take a bath. Key had to be replaced every 2 uses. Kids partying on stairs, loud arguments in the hallway, hookers hanging around the parking lot. couldn't use wifi, wrong password and no one knew the right password. Front desk people very friendly, but lobby was trashy. We normally stay at extended stay south which is next door to extended stay north. Overall North - rundown and tacky.
Business response:
We apologize for the calamity of errors which occurred during your stay. We take care in cleaning our suites, and keeping them well maintained for our guests comfort. We are sorry your stay was not to your expectations. Give us another opportunity to impress when your travels bring you back to the San Jose area. General Manager
Didn't get breakfast that was purchased with our stay
Business response:
Our complimentary grab and go breakfast is available in the lobby for all of our guests to enjoy. I'm sorry there was a communication error by one of my staff members and for any inconvenience this may have caused. We welcome you to come back and enjoy your stay, and complimentary breakfast. Thank you for your feedback. General Manager
We arrived at the hotel at midnight after flight delays at 12:30 a.m. on 11/23 only to ring the bell to get in and stand in the lobby for 1/2 hour until a guest let us in, then we waited for anotger 15 minutes for someone to show up at the front desk. Once we got in our room, we found someone's underwear in the drawers, what appeared as blood stains on the carpet and the room was dusty and dirty. At 12:30 in the morning on the 25th the smoke alarms went off and we had to evacuate until firefighters cleared for us to go back ... read more
Business response:
Thank you for your feedback. We are sorry there were aspects of your stay less favorable than others. Our staff members are dedicated to our guests and at times they are called away from the desk to assist. We apologize for the delay upon your arrival. There are a variety of reasons the fire alarm may go off, and thank goodness this was not a serious situation. We do apologize for the disruption, and for the inconvenience. Thank you for your feedback, and we do hope to be your hotel of choice the next time you are in the San... read more
Waste of money! It was bad experience, staff was not welcoming at all. I called reception because AC was not working and they didn't even knock my door, just walked right into the room with master key!!
Business response:
We always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back. Sincerely, General Manager
In clean, smelly, no security, real bad lighting. Out dated, funky smells badly and dirty. Owners need to be fined, and past years funds need to be paid back to past renters. This is the worst hotel in San Jose, Ca.
Business response:
Honesty, thanks for taking time to provide your observations about our property. We apologize for the areas of deficiency you describe and we can certainly do better. Please give us another opportunity so we can meet your expectations and you can enjoy your visit. Thank you, General Manager
Dirty underneath bed and bathroom Very dirty allaround, dropped something and it went underneath the bed and there was bottles and trash and under the sink there was trash also
Business response:
Frank, this is simply our staff member not doing their job correctly and we did not deliver on our goals of providing our guests with a fresh clean suite. We are sorry this happened and we will look into the failure and will make sure it doesn't happen again. Please give us another chance to gain your trust again and come back for another stay. General Manager
Lack of Water The room was clean, but not what I was expecting. It had a full kitchen, but no pots & pans, silverware, cups, paper towels, nothing but empty cupboards. It was difficult getting more shampoo, about an hour. The water was shut off in the middle of the night, so after taking care of my morning business and the toilet wouldn't flush, I was a bit disappointed. A
Business response:
Dear Troy, thank you for your feedback and for being our guest. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team so that we can improve ... read more
The rooms are very thin you hear neighbors easily Getting the staff to his knowledge your presence in the lobby was almost impossible when I arrived. The continental breakfast that they advertise consist of coffee and some granola bars but I had to ask another guest to find out about that There were no dishes pots pans anything in the kitchen area I had to go and ask that the next day The rooms are very thin walled and you can hear every kid crying on the floor you're on
Business response:
Thank you for being our guest and for the feedback. I am sorry for the lack of hospitality shown to you and for the overall disappointing stay. A friendly smile and positive attitude go a long way at making a guest feel welcome. I have reminded my front desk staff to always greet our guests. I am also sorry the front desk did not communicate that all kitchenette items are available upon request and that they would be glad to bring them to your suite for you. This level of service is not acceptable and I promise we will impro... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.