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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got smoking room for non-smoking reservation The staff told me that there's nothing they can do and if I want 15% off compensation, I have to talk to expedia
Business response:
Please accept our sincere apology for the shortcomings during your stay. We always want our guests to leave our property having a quality visit, and it's disheartening to learn that this was not your experience. We can do better and invite you to come back for a stay that is more to your expectations. General Manager
You get what you pay for, I guess The back door to the hotel wouldn't latch shut, providing no security. Pink stains in the tub from stagnant water, and the shower didn't work only the tub faucet
Business response:
Thank you for letting us know about your overall experience and for sharing your observations. We will have our maintenance staff follow up on the items you identified. We are sorry for any inconvenience you may have experienced. We hope to have another opportunity to impress when you stay with us again. General Manager
Filthy First room had a dirty diaper in the bathroom. Had remnants of soda or alcohol on the wall by the headboard. Switched rooms compliments of Haley (?), who was great in doing her best to make things better. However the suite was also dirty. There was a used toothbrush in the bathroom, hair everywhere. And the halls wreaked of cigarettes and marijuana even though it was a non smoking floor. Dust and dirt caked in spots on the floor. Just filthy. Would've paid the extra $40 to stay at a nicer hotel.
Business response:
Please accept my apologies for the less than perfect circumstances of your recent stay. Our intentions are to provide you with only the finest in service and comfortable accommodations, and based on your feedback we fell short of our standards, and yours. Thank you for sharing your experience, we hope to be able to welcome you back in the future. General Manager
I made reservation, had to put in wife's name cause she was coming early.wouldn't give me key cause reservation was in her name. No ice machine????
Business response:
Thank you for taking the time to post a review. We are sorry to hear about the difficulties at check in. We never intend to disappoint or inconvenience a guest. We do hope the remainder of your stay with us was enjoyable and we invite you back soon for another chance to show you a stress-free visit. Safe travels. General Manager
Close to stores It was ok needs to be cheaper too expensive.i have nothing else too mention
Business response:
Bentley, we are sorry you did not find your stay experience to be a value. We appreciate all feedback and we will use yours to evaluate where we can make improvements so your next stay with us is a positive one. Thank you, General Manager
not the best stay I waited almost 25 minutes to check in. There was only one person ahead of me. The receptionists didn't look professionals. the hallway smelled really bad. the bed was not comfy at all. The AC made noise the whole time I was there. Just not the best hotel I have stayed at.
Business response:
Thank you for staying with us and for the review. I am so very sorry for the poor check in experience and for the overall lackluster stay. We never want a guest leaving unsatisfied. I appreciate you letting us know your concerns and we will use your comments to help us serve our guests better moving forward. We would like to invite you back again soon for a much more pleasant visit. General Manager
Expected more I spent 3 nights at this place and I wasn't pleased. First and foremost, most if not all of the rooms are suites. Normally you would expect cookware in the room to use. Not at this place, you have to run to the front desk and take them to your room yourself. You only get housekeeping if you pay for it. During our stay the fire alarm went off for about 10 minutes. (Our guess is that another guest was smoking in a non smoking bedroom.) We went downstairs after 20 minutess after the alarm stopped to see if it was ... read more
Business response:
We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. I am thankful the alarm during your visit was a false alarm and there w... read more
Unpleasant Horrible. Bed was uncomfortable. No blow dyer in the room, you have to go to the front desk to get one.
Business response:
Thank you so much for taking the time to share your experience with us. I am disappointed we did not meet your overall expectations and you left our hotel less than satisfied. I have shared your comments with our team and we will continue to improve on our service level. We hope you will reconsider staying with us again in the future. General Manager
In a pinch The room layout is comfortable and meets need for a restful night. The refrigerator had not been cleaned out, the back of the toilet tank dripped and there were stains on the comforter that could not be removed by laundering (old products). Access to the freeway and availability makes it a good choice in a pinch if, you don't plan to keep food in the room.
Business response:
Thank you for taking the time to share your point of view. We are pleased that our central location added value to your stay. It is disappointing to learn about the less than clean environment of your suite. We apologize for our lack of detail and for the inconvenience this cause. Your comments will be shared to help provide improvements going forward. We look forward to your next visit. General Manager
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.