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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we thank you for taking a moment to post your review. General Manager
Good location for our trip Beds are very hard and uncomfortable. Pillows were lumpy. The refrigerator was also very noisy. The rest of the place was fine for an inexpensive, quick stay.
Business response:
We know how important a good nights sleep is to have a productive day. We are sorry you did not have a comfortable stay, and the noise was disruptive. Hopefully you will select our hotel the next time you are in the San Jose area and can stay for a longer period of time. General Manager
汚い、危険、面倒くさいみたいで鍋やお皿を出してくれない。 日本人は泊まらないほうが良い。
Business response:
We are so disappointed to read your stay did not meet your expectations. Thank you for letting us know. Your review has been shared with the management team to understand where we failed, and see where we can improve going forward. Thank you again for letting us know and we sincerely apologize for your what transpired. Sincerely, General Manager
Totally disappointed ..... Bad experience ,high price low service...won't be stay this hotel next time.but I surprised why so many people like stay this hotel ? Because there are no other choice for this area!!!!!
Business response:
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Your comments have initiated additional training for our team as we continuously improve. Thank you for being our guest, and we hope to have the opportunity to serve you again. Sincerely, General Manager
Weed Filled Party Hotel We had a late check in. When we walked in the whole place smelled of weed. The clerk came out of the back roomed dressed for bed and smelling of the worst B.O. He was hard to understand but we finally made it through check in. We made it to our room and you could immediately tell they were having either one large party or a bunch of small parties in several rooms. The bright spot was you couldn't hear anything once we were in our room and despite the smell throughout the whole hotel, our room was clea... read more
Business response:
Thank you for staying with us and for sharing your feedback. We sincerely apologize for the less than perfect stay, and for the lack of assistance provided by our staff. We are pleased your item was located and we were able to provide that to your friend. We wish to have an opportunity to have you as our guest the next time you are in our area. We are certain it will be a better experience as we will make improvements based on your review. Sincerely, General Manager
Very unpleasant stay This hotel was awful. I have stayed at other hotels that had a similar rating and was satisfied with the results. However, this property was awful. The room was very worn, furniture looked like leftovers from a 1960's motel. There were not sufficient blankets on the bed to cover a single person, much less two people. The lighting in the room was very dim. It was hard to see how clean it may/may not be. The parking lot was filled with trash from the nearby fast food restaurants. Since it is a "suite" hote... read more
Business response:
Thank you for staying with us and for sharing your comments online. We appreciate your sincere feedback about your suite. Even though our hotel receives good ratings for the level of cleanliness and overall condition of our suites, we understand you were hoping for something a little more modern and fresh. The process has been started to update our suites, but until that time we will continue to place our emphasis on providing the cleanest suites and the friendliest service in town. We hope you will come back again and see w... read more
Worse stay ever No cups in the room. Blankets were super small. Plus they charged us $50 for checking out late because we overslept.
Business response:
Thank you for staying with us and for sharing your feedback. We are pleased you got such a good nights sleep with us, and apologize if you were not made aware of the late check out fee, as well as our dishware being delivered to your guest suite upon request. Although you did not have a 100% satisfactory stay, we welcome you to stay with us again so we can provide you with the stay you expect and deserve. Thank you, General Manager
Lots of transient people stay here. Whole place smelled like cigarette smoke, even the non-smoking room. Broken rear security door tells the story!
Business response:
We appreciate feedback from our guests as it identifies areas of improvement, and we thank you for taking the time to provide your observations. We want our guests to have a clean and fresh guest suite, and we are sorry your room did not have a fresh scent. Safety and security are a top priority to us and we make every effort to be sure all areas are in working order. Thank you for bringing it to our attention. We know you have a choice of hotels in the area and we hope you will stay with us again. Thank you, General Manager
They had bed bugs in the room they put us in had to move us to another room and one of the maids was very rude
Business response:
Thank you for your recent stay at our hotel. Please accept my personal apology for the concerns outlined in your review. Please know, we have policies and procedures in place to make sure we do not have problems such as this. While we feel this was an isolated event, rest assured, we will certainly have our suites thoroughly inspected and treated if needed. Thank you again for sharing your comments and concerns. We hope you will give us the chance to make it up to you on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.