Extended Stay America - San Jose - Morgan Hill

Business response:

Ronald, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Hello, I'm sorry to learn Morgan Hill didn't work out for you. Can you provide some detail on where it's loud at night so that I may address this? 

Business response:

Thank you for posting a review of your recent stay. We take standards for hygiene and cleanliness very seriously, so please be assured that we will follow up on your concerns and take appropriate action. We also regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We are sorry for the inconvenience. We encourage you to try us again in the near future. We are confident... read more

Business response:

Maria, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

James, thank you for your review. We are sorry for your disappointment with the in-room amenities. Kindly note, we ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Jose, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay with us. Although you were pleased with the courteousness of our front desk associates, we apologize for the poor service you received from one of our staff members. Rest assured that we take these reviews seriously and address them appropriately to help ensure we do not repeat mistakes. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We regret the inconvenience you had with the third party reservation. We value your feedback and hope to welcome you back soon for a better experience. Sincerely, Hotel Management