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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking spaces too small to fit a vehicle comfortably
Business response:
Diana, thank you for your review. We are sorry for your disappointment with the parking space. We value your feedback and hope you will consider a second visit for a better experience. Sincerely, Hotel Management
Left my key in my room 1 night walked around for 30 min trying to find a hotel employee
Business response:
Thank you for staying with us and leaving your review. We regret learning that our associates were not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
The first room they put us in smelled like dog urine. The second room had a roach in it... could not sleep all night thinking of that bug.
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are ... read more
Business response:
Hello Jodie, I'm sorry we didn't meet your expectations. What could we have done differently?
You guys charged the wrong card for this check in.
Business response:
Thank you for being our guest. We are sorry to know the confusion you encountered regarding the mode of payment and regret the inconvenience caused. We know no amount of apologies will make up for the inconvenience, but we sincerely regret what happened. We value your business and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thanks for staying with us. Was there something we could have done differently?
If you don’t mind paying more but getting motel 6 The first room that I checked into could not be locked. The room smelled of mildew. I requested a room with a working lock. The lock worked but the smell was consistent throughout the establishment. The only saving grace is the staff. They are so pleasant and attempt to accommodate as much as possible.
Business response:
Thank you for taking the time to give important specifics in your evaluation of our hotel. We sincerely apologize for the odor you encountered in both of your rooms and the issue you found with the lock in your initial suite. We are working with our housekeeping and maintenance teams to make sure corrective actions are taken. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thanks for your review!
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.