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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
不推薦 預定非吸菸房，房內卻菸味很濃，蓮蓬頭壞掉無法固定
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your concern regarding the shower will be shared with our maintenance so that they can take the necessary steps to ensure better experiences for our guests. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
The Ac was broken and they were not able to fix it and I did not get reimbursed for anything.
Business response:
Thank you for taking the time to post a review of our hotel. We are sorry for your disappointment with the HVAC unit in your room. We know such issues can have a significant impact on a guest's experience, and we will be sure to take care of it on your next visit. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Not happy at all First of all they said the beds were Queen size not true they were full size beds the night was very uncomfortable.
Business response:
Thank you for choosing our hotel. We are sorry for the discomfort you had with the bedding and regret the disappointing stay you had with us. Our front desk is staffed 24/7 to answer questions and resolve issues. We want our guests to enjoy a good night's sleep, so we would have welcomed the opportunity to address the issue while you were still here. Once again, please accept our apologies for the inconvenience you experienced. We hope to make it up to you on your next visit. Sincerely, Hotel Management
Business response:
Thanks for staying with us, we look forward to seeing you again!
Only if you Must Staff nice I stayed only because I was traveling with a 6 pound rescue. The paint was peeling corners dirty, I could hear the TV in the room behind my bed until after midnight, then at 2am a woman yelling in the hall had I not been alone I'd have left then.The oder in the hallway at 6am was awful the lady who checked me in was kind tho
Business response:
Dawn, on behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly and have rigorous inspection procedures so this does not occur. We apologize that we dropped the ball and have addressed this issue with the head of our housekeeping department to see where steps were missed so that this doesn't happen again. We are also sorry for the noise issue you experienced during your stay and regret the inconvenience it caused. We ho... read more
I book two rooms but only one available. We share a room a night. Terrible staff . I need refund.
Business response:
Thank you for reviewing your stay. We are sorry for the reservation issue you encountered and regret you did not have a positive experience with our associates. Your comments will be shared with the appropriate team so that we can improve our procedures and provide a better experience for our guests. We understand your frustration and truly appreciate your patience. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
HORRIBLE!! Couldn’t get checked in even though we had confirmed reservations through Expedia!! They made us wait in the lobby for an hour at 1am!! NEVER EVER EVER AGAIN!!!!!
Not good Difficulty communicating with the clerk. She wasn't answering questions as asked. The elevator had a bunch of dog hair in it, looked like a dog was trimmed inside of it. We get to our room and the toilet was dirty inside and the toilet seat was falling off. We asked for another room and was told that there weren't any. No ice machine. I went to the clerk and asked about a ice machine and was told that there is a Wall Mart around the corner or fill ice trays.
Business response:
We are truly sorry for the cleanliness issue you encountered and regret the disappointing stay you had. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. Also, our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken so that we can improve our future guest's experience. We apologize for this unpleasant experience and hop... read more
Worn down facility. Peeling tubb, musty room, loud AC, flies around check in desk, rat bait boxes around the perimeter of the building
Business response:
Thank you for the feedback. We are sorry for the issues you encountered and regret your stay was not a pleasant one. Rest assured, your feedback has been shared with the housekeeping & maintenance team so that we can improve our service & facilities going ahead. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.