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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The outside looked ok, the lady that checked us in was very nice but the room was shabby at best. Loud and unattractive are adjectives that come true mind. We were only there for about 8 hours overnight before catching a flight out of San Jose so for those purposes it was fine. Other than that, I would not recommend this hotel.
Business response:
Thank you for choosing our hotel for an overnight stay. Although you were pleased with the service provided by our associates, we apologize for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with the appropriate team for review and action. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
There was tons of hair in the shower and on the counter in the bathroom
Business response:
Carly, thank you for taking the time to review your stay. We are sorry for the issues in your suite. A clean, fresh suite is our top priority, and we will work to ensure that this does not happen again. We value your comments and hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
Overpriced Not worth the money.
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for not providing the value you were hoping for. Kindly note, we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. We hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Did not like that the hotel was backed up to the local Walmart parking lot. Not much of a view from any of the rooms.
Business response:
Hello! Thank you for taking the time to provide a review. We'll look into the issue and take the appropriate action to correct it.
Porque cuando fui estaba so mando la alarma y no está como en la internen esta muy fea I no seme iso se guro para mi fa milia y otras personas estaban canselando cuando yo estaba alli
Business response:
We would not only want to apologize for the inconvenience caused due to the fire alarm going off. Your feedback has been shared with the department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you give us a chance to regain your confidence in our hotel on your next visit. Sincerely, Hotel Management
Self catering Will not stay in this hotel chain again
Business response:
Joseph, thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This was the worst hotel we have ever been in. The sheets were dirty and had not been washed. They had stains on them and smelled. The room was filthy. There was dog pee everywhere outside. The bathroom smelled like urine.
Business response:
We offer our sincere apologies for the housekeeping and noise issue you encountered while you were here. Your concerns regarding odor and cleanliness are discussed with the appropriate team to ensure that remedial steps are taken immediately. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
호텔비 이중 청구 호텔스 닷컴에서 선 지불하였으나, 호텔 첵크아웃 후 호텔에서 다시 크레딧카드로 청구함... 참 이상함...
Business response:
Dear HyunDuck, thank you for being our guest and for taking the time to leave your feedback. We are so very sorry if you experienced any issues with your reservations. Please reach out to the booking agent used. We are confident they can address any lingering billing concerns. Thank you again for staying with us and safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.