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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First that I want to say is that they do not hold the rooms that are reserved in advance.I traveled a long way to get there and my room was not available and was offer to go stay at another hotel. I said no my event was in the city. then so i had to get a 1 queen bed and the room smelt bad. Now next day i had to waste half of my day in order to get my correct room and that was not nice as i had plans to go to San Francisco, But couldn't do that cuz i was waiting for my correct room. And wanted to be with my other friends on ... read more
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Property on site as far as location was ok. The lobby looks like it was not clean for the day, at the time of our check in.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The room smelled and the trolley was broken and some of the things in the room did not work.
Business response:
We apologize and sincerely regret the inconvenience you encountered in your room while you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments for review and action. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
Business response:
I'm sorry we didn't come up to your expectations. Would you provide more detail so that I may address it?
Business response:
I'm sorry we didn't come up to your expectations. Would you provide more detail so that I may address it?
Sleepless in Morgan Hill~Mushroom Mardi Gras visit After driving 7 hours to our destination, we were almost there, about 5 miles from the hotel. It was 9 pm when I got a call from Hotels.com letting me know that extended stay gave away my room.FOR NO REASON!!!!!!! maybe I didn't check in soon enough for them- who knows, Had to pull over on the side of the freeway for an hour while Hotels.com found me another room 10 miles away from where I wanted to be! TOTALLY Inconvenient! I called the Extended Stay in Morgan Hill to ask w... read more
Business response:
Jenay, thank you for giving us feedback regarding your stay. We are so sorry for not being able to accommodate you this time and for the inconvenience caused to you due to the relocation. Also, please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. Please give us another chance to demon... read more
Room was So durty En breakfast jus coffee not happy!!
Business response:
Hello, I'm sorry to hear this! Please feel free to reply directly to me at the hotel so that I may get more information on your stay.
Hotel con muros muy delgados y se escucha todo, el check in, un asco. Desayuno una verdadera grosería. No tiene limpieza en habitaciones.
Business response:
Please accept our sincerest apologies for the problems you encountered and regret you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would wel... read more
Business response:
Thanks for staying with us Marcos!
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.