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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Maybe I was just given a room by accident that wasn’t ready but the room was not cleaned and specifically the bathroom was the worst I’d ever seen. Dirt and feces smeared all over the tile floor
Business response:
DearKevin,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Dirty floors in the hall and room. Not white towels. Thin blankets. Shower that didn’t drain…
Business response:
Dear Karalyn, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Our goal is to provide a comfortable and welcoming environment, and it is clear we fell short in this instance. Your feedback regarding the towels, bedding, and shower drainage is invaluable, and we will address these matters with our team to ensure improvements are made. We appreciate your understanding and hope you will consider giving us another opportunity to serve you ... read more
Upon walking into the building there was a bad oder, it gets worse as you walk through the facility. The room was very run down and didn’t look clean, the ved was very uncomfortable, tiny pillows just a couple of sheets to cover yourself. The water from the shower was very low pressure and cold, the toilet didn’t work well also due to the water pressure. When I called the front desk they were very dismissive and not helpful. When I asked for a member of management, the attendant replied “there is no one to help”. It was a te... read more
Business response:
Dear Zulema,Thank you for sharing your concerns about your recent stay. We apologize for the numerous issues you encountered during your visit. Our goal is to provide the best customer service possible, and we regret not meeting this expectation. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope to have the chance to welcome you back so we can provide ... read more
The worse
Business response:
Dear Alejandro,Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience is not representative of our usual performance, and we truly regret not meeting your expectations. Please feel free to get in touch with our management's office directly to provide further information as we continually strive to improve our guest experience.We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Very good spot but very bad service It was terrible only good thing is the fact that it is near from Levi’s Stadium, but the rest is horible, no service at all, TV wasn’t working, no cup or glass to drink water, no shampoo and nobody at the reception to help us at any moment. The worst of it they says breakfast included, it’s a trap… only bad coffee and mediocre muffins, that’s not what I call a breakfast included ! Don’t spend money there go elsewhere
Business response:
Dear Sebastian,,Thank you for sharing your experience. We're glad you found our location convenient for Levi’s Stadium. We truly apologize for falling short in other areas and appreciate your feedback, which helps us improve. Your comments about the breakfast and amenities will be addressed promptly. We hope you'll give us another chance to provide a better experience in the future.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.