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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Consider other options BRING EAR PLUGS. I didn’t have super high expectations given the price but know that this place is right next to a train track and occasionally, the train comes thru with horns blaring at 3am. Also during my stay, the room right next door left a barking dog inside unattended at 2:15am. The front desk attendant didn’t want to do anything about it so the dog kept barking until about 3. So much for sleep. And as I was getting out as quickly as I could the following morning, I did my usual check under the ... read more
Business response:
Dear Juan, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We take your concerns seriously and will examine the issues to address them effectively. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
First room they gave me was dirty. The trash was not taken out and the toilet seat was dirty with poop stains. Toilet seat was obviously not cleaned. Second room was okay, but had issues. Toilet did not flush properly, and the shower drain did not drain properly. In addition to trash being found behind the recliner.
Business response:
Dear Ricardo, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and maintenance team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please give us another opportunity t... read more
The rooms are smelling and dusty
Business response:
Dear Yesenia, Thank you for choosing our hotel for your stay. We are committed to maintaining an immaculate and comfortable environment throughout our property. Therefore, we apologize for failing you on this visit. Although this does not change what transpired, we will review your comments with our team to ensure we are well-poised to serve our guests better moving forward. We value your feedback and genuinely hope you will give us another chance to provide the flawless experience you should have received on this visit.Sinc... read more
I made a reservation for a room through Expedia and upon checking in I find out I was banned from them and I’ve never stayed at their location prior. But they also didn’t communicate that I was banned from a different location to begin with which would be nice to know especially when it comes to making future reservations.
Business response:
Dear Gabriel, Thank you for choosing our hotel and sharing your comments. It isn't enjoyable to see such statements, as this is far from the experience we want our guests to have. Your feedback is critical to us, and we are genuinely sorry you could not enjoy your visit. For further inquiries, please don't hesitate to contact the hotel. Thank you again for your feedback. Safe travels.Sincerely,Hotel Management
Smell in room, bed dirty, old socks and stuff lying around the room from past guests, window not working or locked. Room condition was bad
Business response:
Dear Priyal, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our front desk team is there to help you. We invite you back ... read more
Property is too old
Business response:
Dear Xiaoyi, Thank you for choosing to stay with us. We apologize for any inconvenience caused by our accommodations not meeting your expectations. While we make every effort to maintain a clean and fresh property, we understand that you may have been looking for a more modern experience. We appreciate your valuable feedback and will take it into consideration for our future plans. We hope that you will consider staying with us again, as we would be delighted to have another opportunity to demonstrate why we are an excellent... read more
Desperately Needs to be Updated or Closed Down Waited ~20min for someone to come to the front desk. Room is in horrible condition; in desperate need for an update. The wear and tear is obvious the moment you walk in. It seems severely understaffed as when we tried to re-enter the building after 8pm we had to wait for someone again to let us in. They apologized and explained they were "upstairs cleaning". It's clear that this is under very poor management. It just needs a complete transformation to be considered an option for... read more
Business response:
Dear Guest, We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this differs from the standard of service we strive to provide. Thank you again for sharing your sincere observations, and we hope to we... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.