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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mold in bathroom
Business response:
Dear Tom,We appreciate you sharing your experience and regret that the bathroom was not up to standard. A clean and comfortable environment is a priority, and we apologize for any inconvenience caused. Our team is committed to addressing concerns like this to ensure our rooms are thoroughly cleaned and uphold our standards. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
I travel frequently for business and stay in hotels often. This morning, I woke up feeling itchy and found multiple bug bites on my arms and neck. This is absolutely horrifying and infuriating. Right now, I am in California for a business event that I have been preparing for over a year, after traveling from New York. However, the hotel is dirty, there was no hairdryer, and worst of all, there were bed bugs, which have severely bitten my neck and arms. I intend to file a formal complaint about this. Additionally, I have take... read more
Business response:
Dear Guest,Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
When we checked in, there were no shampoo in the bathroom. Checked with front desk staff but he said they dont have any. Dialed 0, no answer. Next day the morning staff said there were lots of shampoo in the stock room!
Business response:
Dear Jb,We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing to hear about the miscommunication regarding the availability of amenities. Providing a seamless and comfortable experience for our guests is our priority, and we regret that we fell short in this instance. Your feedback will be shared with our team to ensure better communication and service in the future. We appreciate your patience and hope to have the opportunity to provide you with a much-improved experience on your... read more
The person at the front desk didn't speak much, and when I asked for directions to the room he merely just pointed. Felt very awkward and unfriednly
Business response:
Dear Casey,We sincerely apologize for the experience you had with our front desk staff. We understand that clear communication and a welcoming attitude are essential in creating a positive guest experience, and we regret that you felt uncomfortable and unsupported. We will address this matter with our team to ensure that future guests receive the friendly and helpful service they deserve. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on t... read more
Would not recommend to anyone. I did not see a worker other than when I stood there for a while to check in. No vending machines of any sort for a beverage or water. The room was in poor condition and not clean. Iv stayed in a lot of rooms and this was among the top 3 worst stays. Also the beds were uncomfortable which was the least of the problems.
Business response:
Dear Matthew,We apologize for the issues you experienced with the room condition, lack of amenities, and service. We understand how important cleanliness and comfort are for our guests, and we regret that we did not meet your expectations. Your feedback will be shared with the team as we work to improve these areas moving forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.