Extended Stay America - San Jose - Santa Clara

Business response:

Dear Moises, Thank you for sharing your feedback and staying with us. We want to express our sincere apologies for not meeting your expectations during your stay. Our top priority is providing excellent hospitality to all our guests, and we are sorry that we fell short in your case. Your feedback means a lot to us, and we will consider it as we work to improve our services.Sincerely,Hotel Management 

Business response:

Dear Chuck, Thank you for sharing your feedback and staying with us. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. We feel we offer excellent value for our guests with our great location, service, and amenities; therefore, we regret not meeting your expectations. Also, we know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our ... read more

Business response:

Dear Grant, We genuinely regret the issues you experienced during your stay. Please accept our sincere apologies for the cigarette stains, carpet, and other inconveniences you faced. We understand that this fell short of your expectations, and we're sorry that your experience was not as pleasant as it should have been. Rest assured, we take your feedback seriously, and we are committed to making improvements. Our housekeeping team will be addressing the cleanliness concerns, and we will explore options to enhance our breakfa... read more

Business response:

Dear David, Thank you for your recent stay with us. Small details genuinely matter, and based on your comments, we regret not meeting these expectations during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Should your travels bring you back to the area, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management 

Business response:

Dear Sabrina, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room and the level of service you received from one of our staff. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every tim... read more

Business response:

Dear Emil, Thank you for choosing us and sharing your feedback. We're sorry to hear about your experience. Your feedback is essential, and it helps us address these concerns. While we aim to provide a comfortable and pleasant stay, we understand that your experience did not meet your expectations. We'll work to ensure that such issues are addressed promptly to provide a more enjoyable environment for our guests in the future. Sincerely,Hotel Management