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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible stay room had a wierd odor. Pillow cases were dirty and only had two pillows in our room. Moldy shower curtain. Terrible breakfast on had muffins and Breakfast bars. There was no sugar for the coffee. Room key never worked always had to get it fixed. Would not recommend staying here.
Business response:
Dear Timothy S, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a satisfactory visit.We look forward to providing you with the flawless experience we are known for on your next visit!Sincerely,Hotel Management
Check in time was at 3pm , we got here about 320pm only to be told there was no rooms ready. There was about 5 or 6 of us who didnt have a room, who had to wait about an hour plus for a room, just waiting in the lobby. We were all here for the 49ers game. The guys at the front desk kept giving different wait time to guests. We had to rush our trip to the game because of the hotel not being ready. The general manager didn't offer a room upgrade or discount for the inconvenience for over an hour. Very poor on management here. ... read more
Business response:
Dear Joshua, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Please know that this differs from the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Further, we regret that you were not aware of our kitchenware policy. To ensure cleanliness, we keep them at the front desk and deliver them on request. In r... read more
I chose this hotel due to it's proximity to Levi's Stadium and I had stayed here previously. My experience this time was significantly worse. My room had been recently painted and the fumes were still quite strong, but it was the only room left. There isn't a lot of dining options nearby, so we walked 15 minutes to top golf. Not sure I will stay here again when I travel to see the Niners.
Business response:
Dear Travis, Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home.Thank you again for your feedback, and we would love to welcome you back soon.Sincerely,Hotel Management
Found mold in the shower
Business response:
Dear Andres, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. However, we sincerely apologize that your room did not meet your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Please give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Manageme... read more
Not good
Business response:
Dear Imelda, Thank you for taking the time to share your experience with us. We have always aimed to provide a comfortable hotel experience. However, we are sorry for not meeting all your expectations. Our front desk team is always available to assist you. We appreciate your feedback and hope to welcome you back for another seamless stay.Sincerely,Hotel Management
Property needs to be revamped. Severely outdated from the rooms, carpets, and the linens. Outside needs to be power washed
Business response:
Dear K, Thank you for being our guest. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to welcome you back soon! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.