This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The kitchen was very drawn out and there was no kitchenware in the room, so you need to ask for it one by one. Also no blinders or see through curtains so I need to keep the curtains closed.
Business response:
Dear HAKAN, Thank you for your feedback. We apologize for the inconvenience regarding the kitchenware and lack of curtains in your room. Your comments are valuable, and we will work to improve our amenities and room features for a more comfortable stay. We appreciate your understanding and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
An ugly room the bathroom door was bad with the old and loose screws and it smelled very bad
Business response:
Dear Carmen, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our team strives to provide a clean and welcoming environment for our guests, and we are genuinely sorry for not meeting these expectations. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We are committed to providing each guest with a seamless, outstanding sta... read more
You get what you pay for. Noisy room. Spiders in the shower. No shampoo. Lights that didn’t work.
Business response:
Dear Guest, We are genuinely sorry to hear about the issues you encountered during your stay. Your feedback is crucial to us, and we regret that we fell short of meeting your expectations. Providing a comfortable and pleasant experience for our guests is our utmost priority, and we apologize for any inconvenience caused by the noise, cleanliness issues, and amenities shortfall. Please be assured that we take your comments seriously and will promptly address them with our team to ensure improvements. We appreciate your valuab... read more
I expected an extended stay to have something besides completely empty cabinets in the kitchen. Not even one pot, toaster, plate, etc. Why bother with a burner if you can’t cook anything except what goes in a microwave? Rooms were super tiny. We heard dogs barking non-stop each and every night. Why isn’t someone patroling to stop this? Couldn't wait to leave. Bad experience. Will not return.
Business response:
Dear Stacey, We are genuinely sorry for the disappointment you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the lack of kitchen amenities and the noise disturbances from neighboring rooms. To ensure cleanliness and hygiene standards, we keep kitchenware available at the front desk for guests' convenience and upon request. We regret if this information was not effectively communicated during your stay, contributing to any inconvenience you experi... read more
Never again The lay out of the property was interesting, one side of the building was even numbers on the other side was odd. Would have been nice if we were told at check in so we didn’t walk around lost. The mattress was squeaky, bed was on wheels on a scuffed up floor. Mystery goop was on the bed skirt, used toilet paper roll was also not a pretty sight. Also people live on the property so that was interesting.
Business response:
Dear Yazmin, We sincerely apologize for the inconvenience and discomfort you experienced during your recent stay with us. It is disappointing to hear that you encountered difficulties with the property layout and cleanliness issues in your room. Your feedback regarding the layout confusion, squeaky mattress, and cleanliness concerns is deeply concerning and not reflective of the high standards we aim to maintain. We will address these issues promptly to ensure improvements are made. Please accept our heartfelt apologies for ... read more
The positives: staff was friendly, room was spacious and had a mini kitchen. The negatives: my room came with a sofa sleeper. The pullout bed had no bedding, not even sheets and there was no extra set in the room. I had to sleep curled up on the couch with a towel for a blanket. The main bed looked as if it had been slept in and the blankets just pulled back over and straightened.
Business response:
Dear Corey, Thank you for taking the time to share your feedback. We appreciate your kind words about our attentive staff and the spacious room with a mini kitchen. However, we sincerely apologize for the inconvenience you experienced with the sofa sleeper and the condition of the main bed. Your concerns are taken seriously, and we are addressing these issues with our housekeeping team to ensure a more relaxing experience for our future guests. We regret any discomfort caused and appreciate your patience. If your travels bri... read more
Clogged toilet Place was loud, couldn’t sleep, a lot of football fans were staying there due to the packer Niner game.
Business response:
Dear Augustine, We sincerely apologize for the inconvenience you experienced during your recent stay. We understand the importance of a peaceful environment for a good night's rest. We regret that the presence of enthusiastic football fans impacted your sleep. Our team is committed to ensuring the comfort of all our guests, and we appreciate your feedback. Please be assured that we will address this matter to minimize disturbances in the future. Your satisfaction is our priority, and we hope to provide you with a more enjoya... read more
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.