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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Football game trip Me and my husband got in late and the room that they initially put us in was locked from the inside, which indicated somebody was already in there, and the blinds were pulled shut so we had to get a new room and then the next morning I felt like we were being rushed out, variant says satisfied with our stay this last time
Business response:
Dear Alicia, Thank you for choosing us. It is nice knowing you had a satisfactory stay. However, we are sorry for not meeting some of your expectations. We'll pass your feedback on to the right person to improve it. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
ESA not for me Room was not ready for check in for 45 minutes. No ice machine on premises. To go breakfast is the worst. Bitter weak coffee, granola bars and muffins and pack oatmeal. Get a waffle maker at least. Premises was clean and so was room, but you have to ask for dishes, coffeemaker, shampoo, plates, cups. It’s not automatic. Service takes a while. Internet is good
Business response:
Dear Jaime, Thank you for reviewing our hotel. It is nice you had a pleasant stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
The room smelled very bad, black ants on bsthroom, no shampoo in the room. No coffee pot on room had to ask for it. 1st time I have stayed in this hotel brand and I will never stay in one again.
Business response:
Dear Robert, Please accept our apologies for the multiple issues you encountered during your stay, and we deeply regret that we did not meet your expectations. We can assure you that what you experienced is unacceptable by our standards, which will be addressed with our team to prevent such occurrences in the future. We hope you will reconsider and allow us another chance to provide you with a much-improved experience. Sincerely,Hotel Management
I only have 1 negative thing to say the rest was all great! But the 1 negative really changed our full Beyoncé experience. Upon arrival they advised I had 3 rooms reserved, I only booked 1 double bed. I advised no, should be one room with 2 beds. Someone familiar with the situation came and advised they don’t have available double beds. I advised we’d only need 2. Then I asked are they next door to each other? No, they weren’t. He did some computer stuff and offered a king and queen room next to each other, Which we took. Ho... read more
Business response:
Dear Angel, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. Thank you for your kind words noting our clean suite and hospitable service, and we hope to have the pleasure of welcoming you back for the seamless stay you deserve.Sincerely,Hotel Management
My daughter was unable to get into her hotel room. Both keys were not working at 3 AM after the Taylor Swift concert no one was available at the front desk. They were locked outside of their hotel room. Once they were able to wake someone up, the fold out bed had dirty sheets and pubic hair all over the sheets. AC didn’t work properly. It was one thing after another. We shouldn’t be charged full price for being locked out and no one available to speak to at the front desk in case of an emergency?
Business response:
Dear Heather, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we sincerely apologize for the concerns you experienced and understand your frustration regarding the room's cleanliness which fell short of your expectations. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We hope to make your next stay a... read more
Super super dirty. Long black hair all over everything. Was not swept or mopped. Had to have them come and bleach the whole room. My wife was but buy bugs while sleeping.
Business response:
Dear Seth, We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for the housekeeping concerns. This is not typical of our regular performance, and we will address it appropriately. Thank you for taking the time to let us know as we continually strive to improve. Sincerely,Hotel Management
It was dirty and a wore out room
Business response:
Dear MARK, Thank you for sharing your views. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. Our housekeeping and maintenance team are working to ensure rooms are refreshed and up-to-date before allocating them to future guests. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely, Hotel Management
Took money without authorization or services. Booked my room March 20nd 2023, through hotels.com, with the choice to pay at property as I always do. However an unexpected life event changed my course of action, no longer needing the room. However I was charged for an ENTIRE day for a heart price of 111.12 for a service I did not receive! Nor did I ever authorize the payment from my card. I SPECIFICALLY chose to pay at property, leaving room for unexpected reasons or events.
Business response:
Dear Denea, Thank you for taking the time to share your experience with us. We are sorry to learn that you were wrongfully charged for a room you didn't stay in. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your co... read more
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.